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  1. Home
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  3. Oracle Customer Experience (CX)
Logo of Oracle Customer Experience (CX)

Oracle Customer Experience (CX)

byOracle
in
4.5
Market Presence: Digital Experience Platforms, Ad Tech Platforms (Transitioning to Advertising Platforms)

Overview

Product Information on Oracle Customer Experience (CX)

Updated 13th October 2025

What is Oracle Customer Experience (CX)?

Oracle Customer Experience (CX) is a software suite designed to support organizations in managing and improving customer interactions across multiple channels. The software includes modules for sales automation, marketing, commerce, and customer service, facilitating centralized management of customer data and communications. Oracle Customer Experience (CX) enables users to streamline sales processes, personalize marketing campaigns, orchestrate omnichannel commerce, and deliver consistent support through various touchpoints. The software aims to improve customer engagement by integrating customer information, tracking behavior, and providing tools to analyze customer journeys. Business problems addressed include fragmented customer data, inefficient service management, and challenges in delivering coordinated cross-channel experiences.

Oracle Customer Experience (CX) Pricing

Oracle Customer Experience CX software uses a subscriptionbased pricing model typically structured by product modules and user volume Organizations can select different modules such as sales marketing or service with pricing based on the chosen functionality and number of users Additional features and support options may affect the total subscription cost Pricing details are available upon request from Oracle

Overall experience with Oracle Customer Experience (CX)

IT Associate
<50M USD, IT Services
FAVORABLE

“Exploring the AI-Driven Analytics of Oracle Customer Experience”

4.0
Oct 17, 2024
Oracle Customer Experience is well regarded for its ability to provide robust, data-driven, customer relationship management solutions
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 6th March 2025

Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.

Company Details

Updated 13th March 2024
Company type
Public
Year Founded
1977
Head office location
Redwood Shores, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.oracle.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Oracle Customer Experience (CX) Reviews and Ratings

Showing data for 3 ratings and reviews for Ad Tech Platforms (Transitioning to Advertising Platforms) market. View all 7 ratings and reviews across markets for a complete picture.

4.5

(3 Ratings)

Rating Distribution

5 Star
67%
4 Star
33%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.7

Integration & Deployment

4.3

Service & Support

4.3

Product Capabilities

4.7

Filter Reviews
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  • IT Associate
    <50M USD
    IT Services
    Review Source

    Exploring the AI-Driven Analytics of Oracle Customer Experience

    4.0
    Oct 17, 2024
    Oracle Customer Experience is well regarded for its ability to provide robust, data-driven, customer relationship management solutions
  • CONSULTANT
    10B+ USD
    IT Services
    Review Source

    Oracle Suite: Driving Personalized Customer Experiences

    5.0
    Sep 23, 2024
    Oracle customer experience has been a great enabler for us, providing the best solutions for sales and marketing, providing us with a great unified platform for analyzing customer data and interaction, enabling our team to deliver personalized and efficient customer experience
  • Software Engineer
    50M-1B USD
    IT Services
    Review Source

    Oracle Data Cloud helps us in reaching relevant audience during our campaigns

    5.0
    Jun 27, 2021
    Oracle Data Cloud helps us in generating a lot in conducting various marketing campaigns to reach the relevant audience for our product. It is a really user-friendly product with a simple UI. It manages a lot of data that can be accessed from any remote location. The product has a lot of features to offer and new users need to enrol for some training before they can start using this product.
  • Consultant
    10B+ USD
    Services (non-Government)
    Review Source

    Harnessing Oracle Customer Experience for Enhanced Lifecycle Processes

    4.0
    Sep 21, 2024
    Oracle Customer Experience has been a greatly helpful tool for us with its solution assisting us with complete customer lifecycle processes. Integrating tools gives us a seamless, end-to-end solution for managing customer interactions well ahead.
Showing Result 1-4 of 4

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Reviewer Insights for: Oracle Customer Experience (CX)
Performance of Oracle Customer Experience (CX) Across Market Features

Oracle Customer Experience (CX) Likes & Dislikes

Like

ai-driven analytics and personalization comprehensive lead and sales management integration and customization

Like

Oracle Suite greatly integrates with all of its provided solutions like ERP, SCM and more. Advanced analytics and artificial intelligence provide the best insights which allows the us to take more balanced decision making. AT the same time, it adheres to provide best in class Secuity features enabling to Comply with regulation likewise of GDPR

Like

I like the following few features of this product: - GUI is really userfriendly - Efficiently manages a lot of data that can be accessed from any remote location - This offering is really quick in terms of data retrieval

Dislike

complex implementation steep learning curve high cost

Dislike

The only thing I would like to highlight here is that only the one-time implementation was complex one which required a lot and migration was also quite difficult

Dislike

I feel the following are the few areas of this product that can be improved: - Steep learning curve is required for new users - Technical documentation for this product should be improved