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  1. Home
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  3. Oracle Customer Experience (CX)
Logo of Oracle Customer Experience (CX)

Oracle Customer Experience (CX)

byOracle
in
4.2
Market Presence: Digital Experience Platforms, Ad Tech Platforms (Transitioning to Advertising Platforms)

Overview

Product Information on Oracle Customer Experience (CX)

Updated 13th October 2025

What is Oracle Customer Experience (CX)?

Oracle Customer Experience (CX) is a software suite designed to support organizations in managing and improving customer interactions across multiple channels. The software includes modules for sales automation, marketing, commerce, and customer service, facilitating centralized management of customer data and communications. Oracle Customer Experience (CX) enables users to streamline sales processes, personalize marketing campaigns, orchestrate omnichannel commerce, and deliver consistent support through various touchpoints. The software aims to improve customer engagement by integrating customer information, tracking behavior, and providing tools to analyze customer journeys. Business problems addressed include fragmented customer data, inefficient service management, and challenges in delivering coordinated cross-channel experiences.

Oracle Customer Experience (CX) Pricing

Oracle Customer Experience CX software uses a subscriptionbased pricing model typically structured by product modules and user volume Organizations can select different modules such as sales marketing or service with pricing based on the chosen functionality and number of users Additional features and support options may affect the total subscription cost Pricing details are available upon request from Oracle

Overall experience with Oracle Customer Experience (CX)

presale engineer
<50M USD, Telecommunication
FAVORABLE

“Oracle advertising and cx experience on job training”

5.0
Jun 20, 2023
overall, I have a positive experience with oracle advertising and customer experience. it is a comprehensive suite of application that can help business of all sizes to create,manage,serve and nurture lasting customer relationship.
Lic.
<50M USD, Telecommunication
CRITICAL

“Complicated on implementation, integrations and more, as must of the ORACLE products ”

2.0
Sep 20, 2022
It is a hard to implement platform, as all the ORACLE Products you dot have the level of suppont required

About Company

Company Description

Updated 6th March 2025

Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.

Company Details

Updated 13th March 2024
Company type
Public
Year Founded
1977
Head office location
Redwood Shores, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.oracle.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top Oracle Customer Experience (CX) Alternatives

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Peer Discussions

Oracle Customer Experience (CX) Reviews and Ratings

Showing data for 4 ratings and reviews for Digital Experience Platforms market. View all 7 ratings and reviews across markets for a complete picture.

4.2

(4 Ratings)

Rating Distribution

5 Star
50%
4 Star
25%
3 Star
0%
2 Star
25%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.0

Integration & Deployment

4.0

Service & Support

4.0

Product Capabilities

4.3

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
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Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • presale engineer
    <50M USD
    Telecommunication
    Review Source

    Oracle advertising and cx experience on job training

    5.0
    Jun 20, 2023
    overall, I have a positive experience with oracle advertising and customer experience. it is a comprehensive suite of application that can help business of all sizes to create,manage,serve and nurture lasting customer relationship.
  • IT Expert
    1B-10B USD
    Telecommunication
    Review Source

    Oracle CX is a verified service.

    4.0
    May 2, 2023
    Oracle Customer Experience is a fundamental service Oracle shall be proud of I am also a witness in terms of its ERP services such as finance, human resource, project management and supply chain - sourcing, logistics and related, Integration with billing and customer relationship platforms, customization services and service requests.
  • Lic.
    <50M USD
    Telecommunication
    Review Source

    Complicated on implementation, integrations and more, as must of the ORACLE products

    2.0
    Sep 20, 2022
    It is a hard to implement platform, as all the ORACLE Products you dot have the level of suppont required
  • REGISTRAR
    Gov't/PS/Ed
    Education
    Review Source

    This is a great product!! Would definitely recommend.

    5.0
    Aug 23, 2022
    Oracle Advertising helps with all marketing campaigns while being extremely user friendly.
  • ASSOCIATE
    50M-1B USD
    Finance (non-banking)
    Review Source

    Great cloud based tool for CRM and sales requirement

    4.0
    Apr 3, 2023
    Oracle is providing user friendly platform for all your sales and CRM at one go
Showing Result 1-5 of 5

Recommended Gartner Insights

  • Critical Capabilities for Digital Experience Platforms
  • Magic Quadrant for Digital Experience Platforms
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Reviewer Insights for: Oracle Customer Experience (CX)
Performance of Oracle Customer Experience (CX) Across Market Features

Oracle Customer Experience (CX) Likes & Dislikes

Like

data integration customer segmentation salesforce automation customer service

Like

The presentations where really good and some implemented things

Like

Its principles, business models, and customer service experiences - supportiveness, customer centricity, and value.

Dislike

complex platform requires training can be expensive

Dislike

Price and support

Dislike

Oracle shall consult aware clients and partners to use their resources and assets effectively so that its customers might optimally plan and properly use resources both tangible and intangible items under their control.