Name: Otter.ai
Rating: 4.2 (68 reviews)

Overview

Product Information on Otter.ai

Updated 13th October 2025

What is Otter.ai?

Otter.ai is a software that provides automated transcription and note-taking features for meetings, lectures, interviews, and conversations. The software converts spoken language into written text in real time, enabling users to search, edit, and share transcripts. Otter.ai integrates with virtual meeting platforms and offers collaborative tools such as shared folders, highlights, and comments. The software addresses the need for accurate and efficient documentation of discussions and supports information accessibility by organizing speech data for later reference and analysis. Users can access and manage transcripts across devices, facilitating workflow and productivity in business and educational settings.

Overall experience with Otter.ai

Machine Learning/ AI Engineer

<50M USD, Software

FAVORABLE

“Otter.AI Chat Simplifies Meeting Notes But Transcription Accuracy Remains A Concern”

4.0

Sep 26, 2025

We use Otter.AI as an assistant to take notes of our meetings. It integrates with our Google Meet meetings. These notes also serve as a documentation of the meeting. The website has a clean calendar interface, and the tool also sends us email reminders for the meetings. The most valuable part though is the Otter AI Chat, where we can conversationally ask Otter for specific information from old meeting notes without going through each of them manually.

Director

<50M USD, IT Services

CRITICAL

“User Interface Is Intuitive But Key Discussion Points Sometimes Are Missed”

3.0

Sep 3, 2025

The UI is friendly, and it does the job, but often it does miss important talking points in the minutes I want to generate.

About Company

Company Description

OtterPilot is an application that utilizes AI technology for note-taking and chat purposes, primarily focusing on enhancing voice conversation recording and retrieval. Its functionality encompasses joining meetings, auto writing notes, and summarizing discussions. With the aid of Otter AI Chat, which serves as a co-contributor during meetings, it responds to queries in an instant, collaborates with other attendees, and produces content derived from meeting data. This component allows for increased collaboration, enabling team members to exchange messages with Otter and each other, thereby integrating the intelligent AI into the discourse.

Company Details

Company type

Private

Head office location

Mountain View, United States

Number of employees

51 - 200

Website

https://otter.ai

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Otter.ai Likes & Dislikes

The most distinctive and valuable part of the product is the Otter AI Chat interface on its website. This interface can be used to ask questions, summarize or retrieve specific details about the notes that are transcribed from all historical meetings. This removes the need to dig through the detailed notes. I also appreciate that the meeting notes also provide the option to add action items after the meeting is completed and transcribed.

The user interface.

As a non-native English speaker, when I use the transcription feature I feel like I get a super power. The transcripts are good, accurate and searchable so I can use it (as I do) and get back to meetings after the fact and use it to refresh my memory or look for insights.

The most common issue that we have experienced is that the transcribing is sometimes riddled with errors, especially when many people in the meeting are speaking fast, or when people have an accent. It sometimes misses specific segments of the conversation entirely. The other issue is the stringent time limit of 90 minutes, even when using the paid Pro plan, and the gap between Pro and Business plans is steep.

Sometimes the minutes miss key points in the transcript/recording.

The transcription feature while being excellent for most cases, does have its issues when I talk to people with heavy accents. It's still very good and helps me a lot but I feel like the accuracy is decreasing when I try to understand what's going on in such a call.

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Peer Discussions

Otter.ai Reviews and Ratings

Recommended Gartner Insights

<50M USD

Software

Review Source

Otter.AI Chat Simplifies Meeting Notes But Transcription Accuracy Remains A Concern

DIRECTOR OF IT

IT Services

Real Time Transcription Offers Accurate Meeting Summaries and Easy Search Features

5.0

Sep 10, 2025

Otter is, for me, a power tool that I use every day. The ability to work and converse with customers without taking notes manually is priceless. I use it for real time transcription, meeting summaries and basically everything I do with customers remotely.

REGIONAL MARKETING MANAGER

50M-1B USD

Real-Time Transcription Useful, Editing Still Needed With Noisy or Busy Audio

Sep 9, 2025

My overall experience with otter.ai has been very positive. The platform makes transcribing meetings, interviews and lectures remarkably simple. It integrates well with conferencing tools as well. The real-time transcription feature is very helpful.

WEB DEVELOPER

Manufacturing

Otter.ai Offers Real-Time Summaries But Raises Concerns About Meeting Privacy

I like otter.ai for its ability to create summaries and action items from meetings. The free plan is pretty generous with its features, allowing you to test out the product before purchasing.

MARKETING EDITOR

Media

Otter.ai Eases Goal Tracking but Navigational Interface Remains Visually Overwhelming

Sep 5, 2025

I've enjoyed Otter.ai overall! It's user friendly, helps me manage my schedule and other professional goals, and allows me to compare and contrast my day-to-day goals with those of my peers and managers.