Dialpad Sell

AI Coaching offers my reps real-time coaching cards with transcripts to help them navigate through objections in real-time. This is a huge value add for our team! We're starting to also see value from the playbook adoption that we've built to help reps assess what they missed on calls without needing a manager to review.

The AI transcripts and coaching have been very useful. Having AI call summaries upload directly into our CRM increased productivity immediately across our sales and customer success teams because they could quickly review what occurred on the last touchpoint of a call without having to listen to the entire call.

Clear Call quality and easy to use as I use it while I am working from home which helps me to be productive and organized even during weekends.

Spam incoming calls to our department and coaching team numbers (which have not been publicly shared on our website) are noisy distractions. The confusion about what is a line item and what a license includes was confusing in the beginning as it wasn't obvious when I reviewed the order form that something was missing. This took time to correct afterwards. Call quality into certain countries (India) has been poor, despite passing the Dialpad quality test on our side.

As mentioned above, we experienced a pretty significant challenge with our clients when we switched over to Dialpad, because they were so accustomed to joining meetings with another video hosting vendor. Oftentimes, they were unable to join video calls altogether, or at least had a difficult time joining the call, which delayed the start of the meeting. Unfortunately, Dialpad doesn't have the marketshare and recognizability that competitors do, which proved to create friction on customer facing calls.

Minor delay in connecting the calls and also sometimes the text message shows as not delivered even though they have been delivered.