Name: Dialpad Sell
Rating: 4.5 (26 reviews)

Overview

Product Information on Dialpad Sell

Updated 13th October 2025

What is Dialpad Sell?

Dialpad Sell is a communications software designed to support sales teams by integrating voice, messaging, and video capabilities into one platform. The software offers features such as real-time call transcription, analytics, and artificial intelligence-powered coaching to assist sales representatives during customer interactions. Dialpad Sell enables automatic logging of calls and notes within customer relationship management systems, which streamlines workflows and improves accuracy. The software aims to address common sales challenges by providing tools for call routing, performance tracking, and customer engagement analysis. Its interface is built to facilitate remote and in-office sales activities, supporting productivity and collaboration for sales organizations.

Overall experience with Dialpad Sell

SALES MANAGER

<50M USD, Software

FAVORABLE

“Real-Time AI Coaching Adds Value Amid Early Implementation and Call Quality Issues”

4.0

Nov 3, 2025

Great integration with Salesforce - easy to implement tracking and reporting for my team. Support 24/7 has been wonderful, although some confusion around what is included in the license cost and what is an additional line item for us was confusing and caused some challenges in the beginning. Overall, appreciate their team and the product as we've had great adoption for our team.

SALES MANAGER

50M - 250M USD, Miscellaneous

CRITICAL

“Switch to Dialpad Improved Internal Processes But Hindered Client Meeting Access”

3.0

Dec 22, 2025

We implemented Dialpad at the beginning of this year. Our biggest challenge was the lack of adoption across our customer base and their difficulty joining Dialpad meetings. We've had a better experience with using Dialpad for our phone service than for our meeting hosting.

About Company

Company Description

Dialpad is a customer intelligence platform leveraging artificial intelligence. Its major focus is centered around transforming the way individuals collaborate and work together. The platform encompasses an advanced AI contact center, AI sales, AI voice, AI meetings, and AI messaging. The primary problem that Dialpad seeks to solve is ameliorating productivity, collaboration, and customer satisfaction via real-time AI insights.

Company Details

Company type

Private

Year Founded

2011

Head office location

San Ramon, United States

Number of employees

1001 - 5000

Website

https://www.dialpad.com

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A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Dialpad Sell

Reviewer Insights for: Dialpad Sell

Dialpad Sell Likes & Dislikes

AI Coaching offers my reps real-time coaching cards with transcripts to help them navigate through objections in real-time. This is a huge value add for our team! We're starting to also see value from the playbook adoption that we've built to help reps assess what they missed on calls without needing a manager to review.

The AI transcripts and coaching have been very useful. Having AI call summaries upload directly into our CRM increased productivity immediately across our sales and customer success teams because they could quickly review what occurred on the last touchpoint of a call without having to listen to the entire call.

I love the ease of using the app, I can create group chats within seconds, can monitor my teams and my analytics and also search up old conversations/leads via the search bar by typing a word or two. And my frequent numbers plus recordings are readily available!

Spam incoming calls to our department and coaching team numbers (which have not been publicly shared on our website) are noisy distractions. The confusion about what is a line item and what a license includes was confusing in the beginning as it wasn't obvious when I reviewed the order form that something was missing. This took time to correct afterwards. Call quality into certain countries (India) has been poor, despite passing the Dialpad quality test on our side.

As mentioned above, we experienced a pretty significant challenge with our clients when we switched over to Dialpad, because they were so accustomed to joining meetings with another video hosting vendor. Oftentimes, they were unable to join video calls altogether, or at least had a difficult time joining the call, which delayed the start of the meeting. Unfortunately, Dialpad doesn't have the marketshare and recognizability that competitors do, which proved to create friction on customer facing calls.

My number comes across as Potential Spam and sometimes some clinicians' messages cannot be delivered to me, it is a hassle but happens rarely.

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Peer Discussions

Dialpad Sell Reviews and Ratings

Recommended Gartner Insights

<50M USD

Software

Review Source

Real-Time AI Coaching Adds Value Amid Early Implementation and Call Quality Issues

50M-1B USD

Miscellaneous

Switch to Dialpad Improved Internal Processes But Hindered Client Meeting Access

Strategy Associate

Services (non-Government)

Dialpad Facilitates Seamless Communication

5.0

Mar 24, 2026

I have been using Dialpad since May 2024 and this app has worked great for me, it helps me with my outreach a lot, I can get pictures and voice messages from my clients without any problem. I use this for scheduling and taking care of meetings - I work in B2B and B2C sales for my organization. I use it on both my Laptop and phone and it works great!

Manager

1B-10B USD

Reliable and user friendly communication tool with powerful features.

Feb 5, 2026

My experience with Dialpad has been amazing. It is easy to use, reliable and providers clear call quality making daily communication smooth and efficient.

Manager, Human Resources

Enhanced Media Sharing and Call Transcript Features Noted on Dialpad Platform

I have been using dialpad from the past 5 years now and over the time, it has upgraded with lots of convinient features