Paylocity

Customizability is definitely a huge win for this product - editing pay types, earnings, deductions, taxability, PTO accruals - it's really easy once you get past the learning curve. All the settings go quite deep and could be implemented in a vast array of use cases. Customer service - it's easy to get in touch with support, and the team has always been very responsive, knowledgeable, and effective. Time card approvals, time off requests, and manager / supervisor roles work very well. Managing teams is quick and easy (again, once you bridge the learning curve), allowing you to edit supervisors for time off requests, etc. Departmental mapping has been a win for us. Paylocity also seems to release frequent product updates, so they're definitely investing in the product's future with innovations. I love the check calculator feature, which allows us to input checks into payroll that we print outside of the software.

I really like the community feature. Being able to establish different staff groups and communicate with those different groups as needed was a big selling point. I can send a memo to all, or a select group. I can also add attachments and it keeps a record of the information sent to the employees. Employees can comment or ask questions. I also like the ability to store employee / company documents for employees to be able to reference, such as policies and handbooks.

What I like most about Paylocity is the features it offers. The platform brings many HR, payroll, and employee management tools into one place, making it easier to manage a variety of tasks within a single system. The app is also very good and we get no complaints from employees. Paylocity has also made improvements that overall have made for a better experience.

The inability to edit our own PTO accrual settings (or, at least, easily) was a pain point for us, and took quite a while to sort out through multiple attempts and form submissions. I dislike how often I have to switch between the Time & Labor section and the HR & Payroll section. I wish those two were a bit more seamless, as they work together closely - I often open two tabs at the same time so I can have one page open on each tab, just to reference info or accomplish a task. Lastly, I dislike how complex and vast the UI is. It serves its purpose well and can be highly tailored to any use, but I often find myself clicking around trying to find that one page with the little setting on it. If I need a feature or setting changed, I often call support, as that seems to work more quickly than navigating the UI.

Some important issues take a long time to find the right person at Paylocity who has the knowledge to resolve the issue and a long time to get the system corrected and tested.

What I dislike most is the inconsistency between different modules. Some parts of Paylocity are very user-friendly, while others feel outdated or less efficient, which creates frustration. The modules are also not well streamlined, which can make routine tasks more time-consuming because you have to make changes in several different areas. Also, customer service is hit or miss. Sometimes you get wrong answers and different answers depending on who you talk to. It would also be more helpful if Administrators were able to have more control over adding and changing things in the system instead of having to rely on support to handle.