Overview
Product Information on Paylocity
What is Paylocity?
Paylocity Pricing
Paylocity Product Images
Overall experience with Paylocity
“Responsive Customer Support & Robust Features Offsets Learning Curve and UI Challenges in Administration”
“Complex Processes and Limited Support Impact Payroll Efficiency With Paylocity”
About Company
Company Description
Paylocity is a company that offers a suite of products, primarily focusing on human resources and payroll solutions. The objective of the company is to facilitate the everyday tasks of its users so they can focus more on fostering a conducive work environment. Not just a product provider, the company regards itself as a partner to its users, investing time to understand their needs and delivering solutions that serve their present as well as future business goals. The ultimate goal of Paylocity is to work side by side with its users, assisting them in focusing more on their future objectives.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Paylocity
Reviewer Insights for: Paylocity
Deciding Factors: Paylocity Vs. Market Average
Performance of Paylocity Across Market Features
Paylocity Likes & Dislikes
Customizability is definitely a huge win for this product - editing pay types, earnings, deductions, taxability, PTO accruals - it's really easy once you get past the learning curve. All the settings go quite deep and could be implemented in a vast array of use cases. Customer service - it's easy to get in touch with support, and the team has always been very responsive, knowledgeable, and effective. Time card approvals, time off requests, and manager / supervisor roles work very well. Managing teams is quick and easy (again, once you bridge the learning curve), allowing you to edit supervisors for time off requests, etc. Departmental mapping has been a win for us. Paylocity also seems to release frequent product updates, so they're definitely investing in the product's future with innovations. I love the check calculator feature, which allows us to input checks into payroll that we print outside of the software.
Read Full ReviewPayroll is very easy to process; service team has been excellent at working with us when we need to update how we track time off, tax registrations, payroll issues.
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The inability to edit our own PTO accrual settings (or, at least, easily) was a pain point for us, and took quite a while to sort out through multiple attempts and form submissions. I dislike how often I have to switch between the Time & Labor section and the HR & Payroll section. I wish those two were a bit more seamless, as they work together closely - I often open two tabs at the same time so I can have one page open on each tab, just to reference info or accomplish a task. Lastly, I dislike how complex and vast the UI is. It serves its purpose well and can be highly tailored to any use, but I often find myself clicking around trying to find that one page with the little setting on it. If I need a feature or setting changed, I often call support, as that seems to work more quickly than navigating the UI.
Read Full ReviewCustomization is not easily done. Finding out how to do something new in the system is not easy. Even with the new AI, it is hard to follow how to do certain things.
Read Full ReviewWe have 1 company with HR time tracking and 1 company with Time & Labor time tracking. Time off tracking is a little clunky for both.
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Peer Discussions
Paylocity Reviews and Ratings
- Finance Manager<50M USDMiscellaneousReview Source
Responsive Customer Support & Robust Features Offsets Learning Curve and UI Challenges in Administration
This vendor / product works very well, is reliable, robust, customizable, and has excellent customer support (better than competitors that we've worked with). We use the product for time & labor tracking, PTO balance tracking, and running payroll - it also offers features for HR document storage and employee performance reviews, but we haven't used those much yet. Due to the robust features and customizability offered, implementation was quite involved, and the UI isn't always intuitive; however, whenever I call customer support, they're very responsive, knowledgeable, and effective. I've been an admin for this product for multiple years, are there are still things I don't understand about pay types, cost centers, export matrices, PTO accruals, etc. The only real headache I've had with this product is the inability to change certain, specific things from my end. For example, editing PTO rules / accrual rates has been difficult in the past - they make me fill out a form with tons of questions (some don't even apply to our usage), and whenever I do that, I feel uncertain whether my responses will result in the effect I hope for. I've heard they're building a client-facing accruals team, which I'm sure will help bridge that gap. All that being said, this product has been very successful for us, and we plan to continue using it for the foreseeable future. - Finance Manager<50M USDInsurance (except health)Review Source
Paylocity has great support but needs to firm up implementation project management.
This is my 2nd company with Paylocity. We mostly use it for payroll, onboarding, performance management, leave, time & labor. Once setup, it's easy to use and the service support team is very helpful when needed for help, changes, updates. We didn't have a great implementation, but after that, things have been 200% better. My 1st implementation with them was outstanding so I don't think it was the system but the project management assignment that caused the issues. - Director of Human Resources50M-1B USDIT ServicesReview Source
Good technology, service and platform but be watchful of excessive fees for EDIs after the initial set up.
Implementation in 2022 was positive. On an ongoing basis, the technology is good. Customer service has improved tremendously. Customer service always willing to solve problems and good follow up. - Administrative Manager<50M USDConstructionReview Source
Complex Processes and Limited Support Impact Payroll Efficiency With Paylocity
The original ease of use of Paylocity is why I chose to have our company utilize Paylocity's services for our needs. At first they seemed very helpful and wanted to make our transition easy. To this day, our weighted overtime calculations are still incorrect and trying to get it fixed seems near impossible (people are working on it, but I don't understand why it is so complicated). We had features in time and labor that were part of why we chose Paylocity and we lost that feature about a year in and no one seems to be able to get it back for us. - CHIEF PEOPLE OFFICER50M-1B USDReal EstateReview Source
Don't Steer Clear, but Be Aware of What You are Getting
The product itself is fine, but the customer support is shaky and fragmented, and this often leads to significant delays in responsiveness, and dropped balls on the service provider side.