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  1. Home
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  3. Pipedrive
Logo of Pipedrive

Pipedrive

byPipedrive
in
4.2
Market Presence: Sales Force Automation Platforms (Transitioning to CRM Sales Platforms), B2B Marketing Automation Platforms

Overview

Product Information on Pipedrive

Updated 13th October 2025

What is Pipedrive?

Pipedrive is a customer relationship management software designed to help sales teams organize and manage leads, track communication, and automate administrative tasks. The software offers tools for deal and pipeline management, email integration, activity tracking, and reporting. Pipedrive enables users to visualize sales processes, monitor progress, and forecast revenue, supporting sales planning and decision-making. The software provides customization options to fit various sales workflows and includes integrations with popular business applications. Through its features, Pipedrive addresses the need for structured sales management and aims to increase the efficiency of sales operations.

Pipedrive Pricing

Pipedrive software utilizes a subscription-based pricing model with multiple tiered plans that differ based on included features such as automation, reporting, and user permissions. Pricing for the software is structured on a per user per month basis, with options for monthly or annual billing. Some advanced functionalities may require add-ons or higher-tier plans.

Overall experience with Pipedrive

Business Development Associate
500M - 1B USD, IT Services
FAVORABLE

“CRM Tool Offers outlook Email Integration and Maps for Streamlined Customer Meetings”

5.0
Feb 2, 2026
its one of the best CRM - quotes, emails and account management tool i have ever used - outlook email integration and maps for arranging meetings in one area with customer everything in same tab - modern user interface very smooth loved it
REGIONAL ACCOUNT EXECUTIVEB
<50M USD, Software
CRITICAL

“Sales Cycle Management Effective But Struggles With Account And Territory Analytics”

3.0
Dec 1, 2025
While the product works as expected for managing a deal, looking at sales cycle analytics, and moving through a customized sales cycle, just about anything else expected from a modern CRM (account level information, territory segmentation, account analysis, prospecting, etc) is a challenge.

About Company

Company Description

Updated 24th March 2025

Pipedrive, established in 2010 and headquartered in New York, is primarily focused on providing an effective customer relationship management (CRM) service to stimulate the growth of small businesses. The company's CRM tools are currently utilized by revenue teams in more than 100,000 companies worldwide. In addition to its New York base, Pipedrive operates from multiple offices across Europe and the US.

Company Details

Updated 29th April 2025
Company type
Private
Year Founded
2010
Head office location
New York, United States
Number of employees
501 - 1000
Website
https://www.pipedrive.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Pipedrive
Reviewer Insights for: Pipedrive
Deciding Factors: Pipedrive Vs. Market Average
Performance of Pipedrive Across Market Features

Pipedrive Likes & Dislikes

Like

outlook email integration & maps to plan all customers meeting in one area very useful for sales account manager

Like

the workflows for running a sales cycle and managing a custom sales cycle, and data you can pull from these areas, are useful and work well for managing an individual deal.

Like

The application syncs data in real time so you can keep up with an account immediately. The product is extremely easy to handle and use. It keeps all of the information in one place.

Dislike

nothing but maps needs more advanced features like making a plan for all the customers we can meet if we are going to one customer meeting - AI :)

Dislike

It's difficult to pull more globalized information - this can be at the account level, the territory level, etc. These are things I expect of a modern CRM - there are more use cases than just using it as a deal funnel tool.

Dislike

Sometimes the product crashes but that has been minimal. The overall look could be a bit more appealing. More features that go in depth would be helpful.

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Peer Discussions

Pipedrive Reviews and Ratings

Showing data for 356 ratings and reviews for Sales Force Automation Platforms (Transitioning to CRM Sales Platforms) market. View all 370 ratings and reviews across markets for a complete picture.

4.2

(356 Ratings)

Rating Distribution

5 Star
42%
4 Star
50%
3 Star
8%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.5

Service & Support

4.4

Product Capabilities

4.4

Filter Reviews
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Most helpful
Last 12 Months
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Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • REGIONAL ACCOUNT EXECUTIVEB
    <50M USD
    Software
    Review Source

    Sales Cycle Management Effective But Struggles With Account And Territory Analytics

    3.0
    Dec 1, 2025
    While the product works as expected for managing a deal, looking at sales cycle analytics, and moving through a customized sales cycle, just about anything else expected from a modern CRM (account level information, territory segmentation, account analysis, prospecting, etc) is a challenge.
  • Business Development Associate
    50M-1B USD
    IT Services
    Review Source

    CRM Tool Offers outlook Email Integration and Maps for Streamlined Customer Meetings

    5.0
    Feb 2, 2026
    its one of the best CRM - quotes, emails and account management tool i have ever used - outlook email integration and maps for arranging meetings in one area with customer everything in same tab - modern user interface very smooth loved it
  • Account Executive
    1B-10B USD
    Insurance (except health)
    Review Source

    Easy Deal Tracking and Workflow, Yet Limited Integrations and Mobile Functionality

    3.0
    Feb 2, 2026
    Overall, it has been easy to use and helpful for keeping our sales process organized.
  • Director Of Sales
    <50M USD
    Services (non-Government)
    Review Source

    Ease of Use Highlights Pipedrive's Strengths, Scalability Remains a Challenge

    3.0
    Feb 3, 2026
    Pipedrive is great for a startup or a SMB to low mid market company. It has enough horsepower to meet the needs at that level.
  • General Manager
    <50M USD
    Retail
    Review Source

    App Delivers Easy Handling Amid Requests for Enhanced Features and Visual Appeal

    4.0
    Jan 30, 2026
    This application has enabled us to keep everything streamlined and organized.
...
Showing Result 1-5 of 356

Recommended Gartner Research

  • Critical Capabilities for Sales Force Automation Platforms (Transitioning to CRM Sales Platforms)
  • Magic Quadrant for Sales Force Automation Platforms (Transitioning to CRM Sales Platforms)

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