Piepdrive has worked well overall for tracking sales activity and keeping it all ogranised, especially when it comes to managing pipelines (thank goodness) and deal tracking. It's pretty intuitive to use and easy to get up and running - especially if you already have experience with this type of tool. It also didn't need heavy initial setup which is always a plus. Where it fell short for me is on the marketing side - automations, reporting, and multi-channel campaigns are pretty limited unless you rely on other integrations. Which means an added cost that could logically be removed. Overall it's a strong sales focused platform but not a full marketing automation platform.

While the product works as expected for managing a deal, looking at sales cycle analytics, and moving through a customized sales cycle, just about anything else expected from a modern CRM (account level information, territory segmentation, account analysis, prospecting, etc) is a challenge.