Overview
Product Information on Pipefy
What is Pipefy?
Pipefy Pricing
Overall experience with Pipefy
“Strong no-code process automation with good usability, but room to improve on dashboards and enterprise integrations.”
“Easy Adoption Experience But Lacks Clarity in Usage Metrics and Contracts”
About Company
Company Description
Pipefy is a Business Orchestration and Automation Technology platform that provides a unified control plane for coordinating humans systems and artificial intelligence agents. The platform includes a no-code process builder and an agent studio for creating specialized AI agents based on various large language models. It features native connectivity and integration capabilities for linking core enterprise systems such as ERP and CRM. Pipefy addresses business problems related to process fragmentation and unstructured work by centralizing workflows. It incorporates an adaptive governance framework that allows for the establishment of secure zones for decentralized development. The architecture provides technical oversight through end-to-end observability audit logs and causal lineage of actions across automated flows. Organizations use the platform to manage complex cross-departmental processes and extend the functionality of legacy infrastructure without modifying core systems.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Pipefy
Reviewer Insights for: Pipefy
Deciding Factors: Pipefy Vs. Market Average
Pipefy Likes & Dislikes
One of Pipefy's strongest aspects is its no-code approach. The platform enables users to create, customize, and automate workflows without requiring programming skills, which empowers teams to operate with greater autonomy and less dependence on IT. This capability accelerates implementation, supports rapid iteration, and makes it easier to adapt processes as business needs evolve.
The product is pretty good, flexible, customizable and configurable. Can easyly adapt for many different work flows and tasks.
About the product: The facility to implement and achieve real results About service: The partnership to understanding our moment as a company and our needs
One of the main limitations of Pipefy is the lack of a more robust and consolidated monitoring dashboard to track processes E2E. While reporting features exist, they are not always sufficient for advanced operational visibility, especially for complex or high-volume workflows that require deeper, real-time insights. From an integration standpoint, using Workato meets the needs up to a certain point, but it introduces constraints. Some webhooks remain public and lack authentication, which raises security and governance concerns in more mature enterprise environments. Additionally, with the evolution of the product, Pipefy introduced a native integration connector that reduces the need for third-party tools like Workato. However, for organizations that were already heavily invested in Workato, this transition can feel limiting, as the new native connectors do not always provide the same flexibility or feature parity.
Some basic functionalitiies should be embedded, and not customized. The metrics of consumption are not so clear. The price and the commercial negotiation are some issues for us.
The product itself offers many benefits in terms of automation and provides a clear overview for the area leader (Kanban view and reports). But the solution needs improvements in the end-user experience, the product needs to provide greater clarity on process steps and estimated completion times
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Peer Discussions
Pipefy Reviews and Ratings
- IT Manager10B+ USDConsumer GoodsReview Source
Strong no-code process automation with good usability, but room to improve on dashboards and enterprise integrations.
My overall experience with Pipefy has been very positive, especially in terms of usability and flexibility. The platform is intuitive and user-friendly, allowing business and technical users to quickly understand and design workflows without a steep learning curve. Its visual interface makes it easy to model processes, track progress, and maintain consistency across teams, which significantly reduces operational friction. - IT Manager50M-1B USDConsumer GoodsReview Source
Pipefy is a company that truly acts as a partner in your transformation journey, its solution has great potential, but it needs to be structured to unlock its true potential.
Pipefy is working closely with the LATAM team to transform and automate business processes through our AUTOMATE & IA PROGRAM. Pipefy is helping us in this transformation as a partner. - Audit Manager50M-1B USDEnergy and UtilitiesReview Source
Pipefy Team Enhances Company Processes with Customization and User Support
The Pipefy team supports us all the time to improve company processes and satisfy our internal clients (business areas). The idea is to streamline processes, making them faster and easier to execute. - IT Manager50M-1B USDMiscellaneousReview Source
Easy Adoption Experience But Lacks Clarity in Usage Metrics and Contracts
The user experience is good in general, the adoption and operation is easy, pretty flexible and configurable. There are some gaps, but nothing so important. For me, as an IT manager, there are some issues related to the price, the commercial conditions and billing rules. The metrics of usage and billing of some features are not so clear, as well as some bonifications and discounts that must be renegociated every year. - Manager of IT Services10B+ USDIT ServicesReview Source
Increase operational performance with a rapidly deployable tool
I have been working with Pipefy since 2018. It is notable the progress we did in partnership with Pipefy team by using the platform in our operations and contributing together to develop the product.