Overview
Product Information on Qualtrics XM Platform
What is Qualtrics XM Platform?
Qualtrics XM Platform Pricing
Overall experience with Qualtrics XM Platform
“Implementación rápida, analíticos detallados y adecuadas herramients de seguimiento”
“It's ok”
About Company
Company Description
Qualtrics is a software development company focused on creating digital products intended to enhance a variety of user experiences. This includes the development of tools for optimizing frontline experiences, fostering team performance, and designing user-friendly products. Founded in 2002, Qualtrics has carved a niche in the realm of Experience Management software, serving a worldwide client base. Despite the global presence, the central goal of Qualtrics remains consistent: to facilitate a heightened sense of empathy, human connection, and authenticity in business engagements. As part of its mission and ongoing efforts, the company aims to develop technology effective in bridging experience gaps.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Qualtrics XM Platform
Reviewer Insights for: Qualtrics XM Platform
Deciding Factors: Qualtrics XM Platform Vs. Market Average
Performance of Qualtrics XM Platform Across Market Features
Qualtrics XM Platform Likes & Dislikes
La facilidad para crear instrumentos que puedes monitorear prácticamente en tiempo real y asignar tickets mediante reglas a quienes pueden intervenir oportunamente.
Read Full ReviewI like the reporting and dashboard functionality. Automating ticket workflows and other message notifications triggers made it easier to administer as a one Admin team. Customizing surveys is a breeze once you learn the platform.
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En los tickets y los planes de acción pueden mejorar en términos de contar con un seguimiento más específico (escalamientos), SLAs de respuesta y alertas sobre esos últimos.
Read Full ReviewIt was tough to learn as a new user with no experience, but once you get the hang of the platform and setup with automations, it mostly can run itself.
Read Full ReviewTop Qualtrics XM Platform Alternatives
Peer Discussions
Qualtrics XM Platform Reviews and Ratings
- MANAGER OF INFORMATION SERVICES50M-1B USDServices (non-Government)Review Source
Implementación rápida, analíticos detallados y adecuadas herramients de seguimiento
Una experiencia muy satisfactoria, la implementación fue rápida y el acompañamiento en el onboarding excepcional, muy profesional. - IT PRODUCT MANAGER<50M USDHealthcare and BiotechReview Source
Qualtrics Offers Robust Features But Has Initial Learning Challenges For New Users
Qualtrics is a great survey tool that has a lot of reporting features and is customizable to your company's needs. We leverage the CX and EX platforms for our patient and employee journeys. One caveat I found was that it was challenging to learn and administer as a new user. I was however not part of the implementation team, but had I been, I feel it would have been an easier transition. - RESEARCH ANALYST<50M USDSoftwareReview Source
Innovative Recognition and Versatile Tools Offer Flexible Research Management
Great software with a lot of tool options, great customer service. I have been using it for the last 4 years in different companies. Qualtrics has a large recognition being in the top of innovation. - Communications Manager<50M USDIT ServicesReview Source
Centralized Feedback Enables Faster Insights but Comes With Setup Challenges
Qualtrics helped us centralize customer feedback, uncover key insights, and act faster. It's intuitive, flexible, and empowered our teams to improve experiences across the entire journey. - Analyst50M-1B USDSoftwareReview Source
Comprehensive Setup and Template Choices Highlighted, Lack of AI May Deter Some
Great product. Very comprehensive with configuration capability