Overview
Product Information on Quantum Metric
What is Quantum Metric?
Quantum Metric Pricing
Overall experience with Quantum Metric
“Quantum Metrics deliver clarity to the into the guest experience”
“Quantum Metric First Impressions”
About Company
Company Description
Quantum Metric is a digital analytics platform that provides businesses with tools to support a customer-focused culture. It helps monitor, diagnose, and optimize digital customer journeys, offering detailed customer insights connected to core business objectives. Currently, Quantum Metric captures insights from a significant portion of the world's internet users, assisting global brands across various industries to focus on and prioritize customer needs.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Quantum Metric
Deciding Factors: Quantum Metric Vs. Market Average
Performance of Quantum Metric Across Market Features
Quantum Metric Likes & Dislikes
I particularly value the ability to review user sessions along with the detailed insights QM provides such as heatmaps, rage clicks, errors encountered, and more.
Read Full ReviewThe combination of session replay, anomaly detection and impact quantification allows us to quickly identify and prioritize issues that truly affect the customer experience.. It provides ease of collaboration across teams from Product to Operations.
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Although the user interface is intuitive and the tool is generally user-friendly, gthe learning curve can be somewhat steep. It requires in-depth training to fully understand its capabilities and to know how to navigate it effectively. Especially when searching for specific insights. I have experience using digital analytics tools, but for someone less familiar with such platforms, QM may initially feel challenging to use.
Read Full ReviewHard to differentiate from other similar platforms/tag manager connectivity seemed complicated/seeing 'value immediately' seemed like a bit of a stretch
Read Full ReviewQuantum metric has complex UI navigation and session replay is not very flexible as it
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Peer Discussions
Quantum Metric Reviews and Ratings
- PRINCIPAL PRODUCT MANAGER10B+ USDTransportationReview Source
Quantum Metrics deliver clarity to the into the guest experience
I use Quantum Metric (QM) daily for several purposes. I review my key metrics to assess the performance of my digital product over the previous days, and I also analyze user sessions to better understand the challenges users encounter while interacting with it. - IT MANAGER1B-10B USDBankingReview Source
Enhanced Customer Experience Through Advanced Insights and Real-Time Issue Identification
Quantum Metric helps to capture real-time session replays, monitor core API or web vitals, and analyze conversion funnels effectively. Its ability to surface friction points and prioritize them based on impact enabled faster troubleshooting and improved digital experience optimization. - SR. MANAGER DIGITAL MARKETING1B-10B USDInsurance (except health)Review Source
Easy to use and immediate results
We've had a very easy onboarding and deployment experience with Quantum Metric. We have begun deploying this product across non-authenticated and authenticated spaces and it is truly helping us to see the true customer experience as they navigate across our digital experiences. - Senior Marketing Executive1B-10B USDManufacturingReview Source
Excellent real time delivery of spot on site traffic analysis for journey optimization
Very intuitive, wonderful customer support, and we can get pretty granular with tracking the user journey. - DATA ANALYST II1B-10B USDRetailReview Source
Exploring web analytics in an interactive way
I am happy about the product since it looks really nice, it allows you to do the main web analysis tasks you might require and let you see the replays of any session.