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Quantum Metric

byQuantum Metric
in
4.5
Market Presence: Web, Product and Digital Experience Analytics, Product Analytics for Technology and Service Providers

Overview

Product Information on Quantum Metric

Updated 13th October 2025

What is Quantum Metric?

Quantum Metric is a software that provides continuous product design and analytics capabilities for digital experiences. The software enables organizations to capture and analyze user interactions across websites and mobile applications to identify friction points, monitor performance, and prioritize enhancements. Quantum Metric offers features such as real-time session replay, anomaly detection, and detailed user journey mapping to support data-driven decision making in product development and optimization. By leveraging behavioral insights and automated analysis, the software helps businesses understand customer needs, reduce issue resolution time, and improve conversion rates through actionable recommendations.

Quantum Metric Pricing

Quantum Metric software uses a subscription-based pricing model, offering different packages based on business requirements, data volume, and user access. Pricing typically varies according to the scale of implementation, number of sessions tracked, and range of features included. Specific cost details are provided upon request and tailored to organizational needs.

Overall experience with Quantum Metric

Senior Marketing Executive
3B - 10B USD, Manufacturing
FAVORABLE

“Excellent real time delivery of spot on site traffic analysis for journey optimization”

5.0
Apr 15, 2025
Very intuitive, wonderful customer support, and we can get pretty granular with tracking the user journey.
Director of Product Marketing
10B - 30B USD, Healthcare and Biotech
CRITICAL

“Quantum Metric First Impressions”

3.0
Apr 14, 2023
I thought that the presentation and demonstration was very helpful in determining what Quantum Metric does and how they operate/implement themselves into our business.

About Company

Company Description

Updated 3rd June 2024

Quantum Metric is a digital analytics platform that provides businesses with tools to support a customer-focused culture. It helps monitor, diagnose, and optimize digital customer journeys, offering detailed customer insights connected to core business objectives. Currently, Quantum Metric captures insights from a significant portion of the world's internet users, assisting global brands across various industries to focus on and prioritize customer needs.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2015
Head office location
Colorado Springs, United States
Number of employees
501 - 1000
Website
https://www.quantummetric.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Quantum Metric
Deciding Factors: Quantum Metric Vs. Market Average
Performance of Quantum Metric Across Market Features

Quantum Metric Likes & Dislikes

Like

Its been great to see real visitor behavior with great site traffic mapping to display complete customer browsing session.

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Like

I really liked the ability to capture (follow) users across devices

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Like

The vendor set up weekly training sessions to customize the tool and give you cool tips The interface looks really modern and sophisticated The journey flows, the interaction mode and the frustration error investigations are a key differentiator

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Dislike

If your site gets a lot of traffic, you may need to upgrade sooner than expected.

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Dislike

Hard to differentiate from other similar platforms/tag manager connectivity seemed complicated/seeing 'value immediately' seemed like a bit of a stretch

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Dislike

It feels like they want to sell you extra stuff on top of what you already paid for, like customization features for example are in a separate module for purchase Also to do a lot of the cool stuff you need to rely on their consultancy to set up the metrics It can be a little slow at times

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Peer Discussions

Quantum Metric Reviews and Ratings

Showing data for 84 ratings and reviews for Web, Product and Digital Experience Analytics market. View all 87 ratings and reviews across markets for a complete picture.

4.5

(84 Ratings)

Rating Distribution

5 Star
67%
4 Star
30%
3 Star
2%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.7

Integration & Deployment

4.7

Service & Support

4.8

Product Capabilities

4.7

Last 12 Months
Filter Reviews
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Reviewer Type
Reviewer's Company Size
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  • Senior Marketing Executive
    1B-10B USD
    Manufacturing
    Review Source

    Excellent real time delivery of spot on site traffic analysis for journey optimization

    5.0
    Apr 15, 2025
    Very intuitive, wonderful customer support, and we can get pretty granular with tracking the user journey.
  • DATA ANALYST II
    1B-10B USD
    Retail
    Review Source

    Exploring web analytics in an interactive way

    4.0
    May 3, 2024
    I am happy about the product since it looks really nice, it allows you to do the main web analysis tasks you might require and let you see the replays of any session.
  • IT TEAM LEADER NETWORKING AND SECURITY
    50M-1B USD
    Finance (non-banking)
    Review Source

    Find all analytics search that you need easily

    4.0
    Feb 8, 2024
    Great metric appliance. He has a good user interface, and can integrate with others cloud tools saas and is so easy to use
  • BUSINESS EXCELLENCE
    50M-1B USD
    Finance (non-banking)
    Review Source

    Improve your product with Quantum Metric

    4.0
    Nov 29, 2023
    This product helps us to build a strategy that how you can make your product better by giving a detailed overview of customer behavior by tracking a large number of metrics. This platform has a better user interface and provides you real time data tracking of metrics of your customer behavior which is very helpful to make a better customer journey path in our app.
  • COMMUNICATIONS ASSOCIATE
    10B+ USD
    Retail
    Review Source

    An awesome tool to review customer actions

    5.0
    Nov 24, 2023
    Quantum Metric is probably the best tool in its category and I have had a really amazing experience with this tool. It offers wide range of services such as reviewing customer actions, data analysis etc
...
Showing Result 1-5 of 84

Recommended Gartner Research

  • Market Guide for Web, Product and Digital Experience Analytics

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