Overview
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Overall experience with Ramp
“Invoice Processing and Digital Card Tasks Completed Rapidly With Minimal Manual Effort”
“International Challenges Persist Despite Positive Product Evolution and AI Appreciation”
About Company
Company Description
Founded in 2019, Ramp is a platform that caters to the needs of finance teams. The company's key focus is on providing a comprehensive solution that incorporates corporate cards, expense management, bill payments, vendor management, and accounting automation. By integrating these various functionalities, Ramp aims to conserve time and resources for businesses, allowing finance teams to enhance their efficiency and productivity. It has gained acceptance amongst a broad range of businesses operating in various industries across the United States. Additionally, Ramp is instrumental in powering a growing corporate card and bill payment platform, handling tens of billions of dollars in purchases on an annual basis. The company enjoys support from various financial entities.
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User Sentiment About Ramp
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Ramp Likes & Dislikes
The overall speed of Ramp is fantastic. I'm able to issue a digital card and make changes to the amount, while on the phone with a vendor and have it go through within seconds. The integration with NetSuite requires zero effort, and the changes in either system appear quickly as well. Whenever I need to pull information (receipts, statuses, summaries), it is already set up in a way that I can do so in such a short time and not have to piece together data from multiple locations. That saves so much time.
I appreciate their AI. Even though there is more needed from the product, I see it moving in the right direction. I also appreciate how agile they can be with feedback once it is given to the right person
Spending can be viewed in Real-Time as charges are made. Ramp also includes Artificial Intelligence that can review every transaction against our expense policy and make recommendations/determinations on if the expense should be approved. Employees no longer have to submit expense reports - simply add a couple of pieces of information when a charge is made and they are done. No more waiting for expense reports to be submitted. All charges are easily identifiable and with Ramp's text feature, attaching comments and receipts is super easy. Ramp also has a GPS tracking feature that allows employees to track business drives in their personal vehicles and then automatically submits the drive for reimbursement.
One area for improvement is the accuracy and readability of payment details. I have noticed that I'm able to highlight and copy the data from the invoice, but it would be even more efficient if Ramp could improve the functionality of automatically extracting and populating this information. Since I'm usually the one sending reminders rather than receiving them, it would helpful to have a configurable setting on the main billing screen to automate reminder notifications. Lastly, more detailed guidance when entering banking information for countries like India would be beneficial, as these setups can be more complex and require specific formatting.
They are behind on their international side. Japanese character pdfs are not visible in the system. The AI cannot understand that dates are different internationally and thus can't amortize from it. Mileage rates cannot be changed by the company to reflect agreements with employees. FX rates are fixed and end up costing employees money.
My main complaint is since this is software as a service, the product team is constantly rolling out new features and at times I don't have any visibility to those features until something unexpected occurs. It then becomes a game of figuring out what has changed and how to turn off the new feature.
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Ramp Reviews and Ratings
- Finance Associate50M-1B USDSoftwareReview Source
Invoice Processing and Digital Card Tasks Completed Rapidly With Minimal Manual Effort
As the primary A/P admin, I have found the invoice processing experience to be seamless. On the few occassions where payment information was entered incorrectly, support was quick to respond and resolve the issue. The ability to edit transactions makes this process user friendly. It's also simple to find the information I need within just a few clicks. Overall, Ramp has streamlined our invoice processing by leveraging AI to draft memos, auto-populate fields, and even split and calculate line items. It has noticeably reduced the time spent on all of these manual tasks. - Chief Financial Officer50M-1B USDConstructionReview Source
Adjustable Spend Controls and AI-Driven Expense Review Enhance Financial Clarity
Implementing Ramp has been transformational at my company. We took an overly cumbersome and tedious expense policy and completely streamlined it. We have better detail around expenses, more control over recurring payments, and we've completely eliminated the "mystery" transaction. We see spend as it occurs, so it is always recorded in the proper period. Adjusting limits and spend controls on a card-by-card basis is very helpful. At month end, the accounting department knows who is responsible for every transaction, so there is no longer a need to track down receipts to figure out how an expense should be coded. - Finance Manager50M-1B USDIT ServicesReview Source
Updates Enhance Accounting Speed Yet Bill Pay Features Could Better Suit Needs
Ramp is always very responsive, especially their support team when we have an urgent request that needs attention. They are always updating the product to make it better. - Finance Manager50M-1B USDHealthcare and BiotechReview Source
Ramp’s System Simplifies Expense Tracking and Eliminates End-of-Month Receipt Hassles
Ramp has completely transformed our expense management. In the course of 3 years we have had 3 different expense management systems and this has by far been the most user friendly, most intuitive, and the easiest system for admins and end users to navigate. We have gained much better control over our expenses in a way that wasn't possible before. - Finance Manager50M-1B USDInsurance (except health)Review Source
Approval Workflow and Error Handling Raise Issues Despite Time-Saving Integrations
Ramp is such a breeze compared to other expense platforms. Set up is very minimal, employee training is not necessary, it's very easy to use.