Overview
Product Information on RingEX
What is RingEX?
RingEX Pricing
Overall experience with RingEX
“RingCentral Ex Delivers Smooth Migration But Windows App Experience Needs Improvement”
“Great and easy product to use in order across multiple devices”
About Company
Company Description
RingCentral, Inc. (NYSE: RNG) is a global provider of cloud-based business communications and collaboration solutions that seamlessly combine phone, messaging, video meetings, events, and contact center. RingCentral empowers businesses with AI-first conversation intelligence, and unlocks rich customer and employee interactions to gain insights and accelerate business outcomes.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: RingEX
Performance of RingEX Across Market Features
RingEX Likes & Dislikes
The project team made a very smooth migration process for us. While the Windows application works well overall, there is still room for improvement in user experience to make it even more seamless.
- Ease of use/not hard to get up and running on - Allows me to stay connected to prospects via call or text on my devices - Appreciate the ability to use both audio and video conferencing
Employees find it easy to connect with customers, track replies and respond quickly. RingCentral provides responsive notifications when customers reply back, call or video collaborate with on screen alerts and emails. We also utilize the robust recording features to ensure nothing is missed and for training purposes. RingCentral reporting allows us to aggregate campaign data with customer information gathered to create ROI models and effectiveness charts. We export data out of RingCentral to create specific reports necessary for us to determine if campaigns are worth the investment and customer satisfaction.
Company-wide admin control features are limited. Many settings have to be updated by RingCentral customer support. Some of the customized phone settings could be lost after the firmware update.
- Phone app can occasionally be difficult to use - Support is lacking - Mediocre experience with porting numbers
I would like to see more reporting options built into the platform. They have some default canned reports, however it would be nice to see advanced reporting options like the ability to compare different campaigns.
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Peer Discussions
RingEX Reviews and Ratings
- VP, IT1B-10B USDBankingReview Source
RingCentral Ex Delivers Smooth Migration But Windows App Experience Needs Improvement
RingCentral Ex has been an excellent communication solution for our company. - DIRECTOR OF IT OPERATIONSGov't/PS/EdEducationReview Source
RingCentral MVP Review
RingCentral provides the platform for our customer interaction team to collaborate in real-time allowing us to focus on customer needs. Our advisors and success coaches need fast and reliable communication with customers. RingCentral is used to increase our response times, improve professionalism, increase customer satisfaction and employee efficiency. The tools provided by RingCentral play a critical role in our communication campaigns and allows us to implement our strategy quickly and helps provide data for ROI and campaign effectiveness. - DATA ANALYST50M-1B USDTransportationReview Source
How Ringcentral has been a great tool for communication
Great tool for communication it provide having a unique app for different areas and position being together. - DATA AND ANALYTICS MANAGERGov't/PS/EdEducationReview Source
Communication with advanced features for enhanced Collaboration and Productivity
Overall I can say that my experience with RingCentral MVP was very positive and appreciable. The product has consistently delivered what i was hoping for with a well appreciate communication experience - IT MANAGER<50M USDRetailReview Source
Very good MVP solution with High quality of service, stability with boor support
RingCentral offering high quality service and are very stable but they need to improve support function