Overview
Product Information on Salesforce CPQ
What is Salesforce CPQ?
Salesforce CPQ Pricing
Overall experience with Salesforce CPQ
“CPQ Simplifies Quoting but Approval Delays and Mobile Limitations also exist ”
“Consistency and Familiarity Stand Out While Update Timeliness Causes Frustration”
About Company
Company Description
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Salesforce CPQ
Reviewer Insights for: Salesforce CPQ
Deciding Factors: Salesforce CPQ Vs. Market Average
Salesforce CPQ Likes & Dislikes
I love how CPQ allows you to add discounts and rename products as well as rearrange line items so they are in the desired order (I like mine starting with the most expensive at the top and the least expensive at the bottom).
It's Salesforce and that was a big part of the systems so it just worked. so regardless of competitors this made a lot of sense.
- Strong native integration with Salesforce Sales Cloud - Robust configuration, pricing, and approval capabilities for complex enterprise scenarios - Proven scalability for global, multi-currency sales organizations
I am not sure if these are weaknesses of CPQ or just how my company has it set up. The areas that it could improve are around changing the length of the contract from multiple years down to one or vice versa, which can cause discounts to go haywire. The approval process is cumbersome - if you have it set up for VPs and SVPs to approve larger discounts, it is not streamlined and can sometimes take a very long time. Other than that, it doesn't take long to learn and it is very easy to create quotes and deliver them to customers. I guess the other shortcoming would be the lack of features available in the mobile app.
some updates to rules and processing felt slow and i equally dont like being stuck in salesforce because everything else is. that being said its reliable and everyone seems to get it.
- End of Sale announcement raises concerns about long-term roadmap and future investments - High implementation and maintenance complexity requiring specialized expertise - Performance and usability challenges for very large and complex quotes
Top Salesforce CPQ Alternatives
Peer Discussions
Salesforce CPQ Reviews and Ratings
- Sr. AccountExecutive50M-1B USDSoftwareReview Source
CPQ Simplifies Quoting but Approval Delays and Mobile Limitations also exist
CPQ is great, and I have used it for years, so I can confidently self-quote and do not have to rely on another team to create quotes for me, delaying my delivery of the quote to the customer. - IT DIRECTOR APPLICATION MANAGEMENT50M-1B USDSoftwareReview Source
Salesforce CPQ Excels in Integration but Faces Challenges Amid End of Sale
Salesforce CPQ has been a powerful and reliable solution for complex B2B and subscription-based sales processes within our Salesforce-centric landscape. It integrates well with Salescloud and supports sophisticated pricing and configuration needs. However, the announced End of Sale creates uncertainty around long-term strategy and investment protection, despite the solution still being operationally strong. - ACCOUNT EXEC50M-1B USDBankingReview Source
Configurability Offers Powerful Quoting Options but Complexity Increases Technical Demands
The overall product is very flexible and has lots of configuration options that allow for customized quoting options, rule sets, and approvals that make it very powerful. The biggest challenge is that it is also very complex and can have lots of error codes that require more technical help. - CLIENT SUCCESS TEAM LEAD50M-1B USDServices (non-Government)Review Source
Salesforce CPQ - Streamlines Workflow with Steep Learning Curve for New Users
The Salesforce CPQ system has been a lifesaver for our organization. The ease of use and standardizing our workflow helps with minimizing the different software we need to use. - SALES MANAGER50M-1B USDSoftwareReview Source
SFDC is the Best!
My overall experience using SFDC has been exceptional. When you receive a lead from our website trial, it gives you detailed information. This is especially helpful when your Salesforce is linked to your LinkedIn Sales Navigator, which provides you with the correct contact information. I also created a dashboard that helps me understand how many were modified in our queue. I can see how many valid and invalid leads were modified. the product works well for CPQ.