Overview
Product Information on Salesforce Sales Cloud
What is Salesforce Sales Cloud?
Salesforce Sales Cloud Pricing
Overall experience with Salesforce Sales Cloud
“Comprehensive Sales Process Management with Customization and Integration Capabilities”
“Continual and Unmet Feature Requests detract from Salesforce.com's User Experience”
Badges
Sales Performance Management
Sales Force Automation Platforms
About Company
Company Description
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Salesforce Sales Cloud
Reviewer Insights for: Salesforce Sales Cloud
Performance of Salesforce Sales Cloud Across Market Features
Salesforce Sales Cloud Likes & Dislikes
Sales Cloud covers nearly every aspect of the sales process - lead capture to opportunity tracking to forecasting and post-sale follow up. Historical data capture on fields that change over time is a massive advantage over other CRMs and makes up for some of the challenges that come with it.
Read Full ReviewIt's a very configurable platform - there are some exceptions but as long as you don't go too wild, you can get a lot done through integration, automation and customer facing technology. SF is very clear in their roadmap about what is going to be supported and what isn't, which is helpful when planning purchases. Flow automation keeps getting better and better every season, but it's still not as intuitive as the older and now defunct Process Builder.
Read Full ReviewIts powerful forecasting and AI driven insights Unmatched automation leaving you to focus on strategy and expanding partnerships. Seamless team collaboration and alignment
Read Full Review
The requirements for a third party tool to dedupe, manage lead routing, and run outbound sequences is a pain. Each tool has it's own cost, implementation, and learning curve to fit the use case. Also, why does the Lead object still exist?? Consolidating Leads and Contacts would simplify lifecycle stages and make reporting and lead management a lot easier.
Read Full ReviewThe lack of care in bringing functionality that's been requested for multiple years, by multiple customers. SF is hell bent on AI adoption, at the expense of very simple, effective fixes.
Read Full ReviewCustomizing it is quite complex since it requires long onboarding and training, continuous adjustment as the business evolves and dedicated developers to keep working on it.
Read Full ReviewTop Salesforce Sales Cloud Alternatives
Peer Discussions
Salesforce Sales Cloud Reviews and Ratings
- IT MANAGER50M-1B USDConsumer GoodsReview Source
Continual and Unmet Feature Requests detract from Salesforce.com's User Experience
Salesforce Sales Cloud is a great tool and very customizable platform, but their post-sales service and experience leaves much to be desired even if you are in a large billed customer. They will constantly market to you, without actually looking at what you're doing or how you're using the product. Paying for premium support does only guarantee you a fast response, but not necessarily a quality one. - SALES MANAGER<50M USDSoftwareReview Source
Comprehensive Sales Process Management with Customization and Integration Capabilities
Salesforce Sales Cloud is what runs our GTM team, our central source of truth, and the backbone of our revenue engine. With deep customization options and a robust ecosystem of integrations, it suits businesses ranging from startups to global enterprises - Senior Strategy Business Development1B-10B USDTransportationReview Source
Automate & Empower your Transportation Strategies with Salesforce Sales Cloud
Using Sales Force Automation helped the business to streamline various activities including but not limited to sales operations, providing data-driven growth initiatives, and enhancing forecasting accuracy. It helped with automated lead management and scoring through the automatic capture, routing and scoring of transportation leads from websites, trade shows and the like. We gained insight-driven strategic decision making capabilities since the Salesforce dashboard and reports provide real-time insights into market trends, deal velocity as well as customer demands. It also helped with automation of sales activities in ways such as meeting scheduling, email sequencing and following up on tasks using Sales Cloud automation tools. This also ensured that no opportunities fell through any gaps. It also helped with pipeline visibility and forecasting accuracy leading to better strategic planning of routes, revenue logistics, partner logistics and fleet investment. Another advantage was improved collaboration across sales, Ops and logistics and this led to speeded onboarding for big clients and reduced miscommunication. - FRONTEND WEB DEVELOPER AND CONTENT WRITE1B-10B USDIT ServicesReview Source
Streamlines Sales Automation, Enhances Sales Team Efforts
Salesforce Sales Cloud is mainly designed to manage dashboards and reporting, contacts and accounts as well as leads and opportunities, I helped with extending and enhancing it in different ways. I helped to customize its UI with LWC for embedded charts, advanced visual layout and custom UI components. I ensured to improve the UX/UI for the sales team by building more mobile-friendly components using the LWC at the same time designing a simplified UI. I also helped to develop customized frontend apps that integrated with Salesforce data like Salesforce REST that help in fetching goals, sales quotas or forecasts, all of which are crucial to any firm. I helped in integrating the app with external portals and this helped partners to log deals which directly go into Salesforce. Lastly, I helped with the automation and visualization of sales KPIs whereby one pulls data using the apps report API. - Product Specialist - SDR50M-1B USDIT ServicesReview Source
Powerful and Insightful. Despite Initial Learning Curve
As an experienced Sales Development Representative, I rely on Salesforce Sales Cloud automation platform for several tasks. From creating automated cadences to reach out to new leads, to finding insights that help me build a better and stronger communication with my potential customers. The overall experience with Salesforce automation platform has been fascinating.