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  3. Salesforce Sales Cloud
Logo of Salesforce Sales Cloud

Salesforce Sales Cloud

bySalesforce
in
4.5
2026
Market Presence: Sales Force Automation Platforms (Transitioning to CRM Sales Platforms), Sales Performance Management

Overview

Product Information on Salesforce Sales Cloud

Updated 13th October 2025

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a software solution designed to support sales process management for businesses by providing tools for contact and lead management, opportunity tracking, and workflow automation. The software enables users to organize customer information, forecast sales performance, and manage pipelines. It features customizable dashboards and reporting to assist with data-driven decision-making, while integration capabilities connect with other applications to streamline operations. Salesforce Sales Cloud addresses challenges related to sales cycle visibility and process efficiency by centralizing customer data and enabling teams to collaborate on sales activities. The software supports mobile access and offers tools for configuring sales automations and approvals.

Salesforce Sales Cloud Pricing

Salesforce Sales Cloud software follows a subscription-based pricing model structured across multiple tiers, with each tier offering a set of features aimed at sales automation, customer relationship management, and analytics. Pricing is typically charged per user per month, and feature availability varies by tier. Additional modules and integrations may incur separate charges.

Overall experience with Salesforce Sales Cloud

Promotor De Ventas
500M - 1B USD, Services (non-Government)
FAVORABLE

“Centralize sales activities and optimize performance with Salesforce Sales Cloud.”

5.0
Aug 18, 2025
We work with Salesforce Sales Cloud to manage and track our sales activities and it has helped us to increase our sales by allowing us to streamline and optimize our sales lifecycle. Salesforce Sales Cloud provides us with advanced sales analytics features which offers us with precise sales insights allowing us to make informed sales decisions, evaluate and improve our sales performances. Salesforce Sales Cloud has allowed us to consolidate and bring together all our sales activities from managing leads, discussing sales deals with leads and customers up to the when we close the deals, and this has enabled us to have full control of our sales operations. With Salesforce Sales Cloud, we have had a successful experience turning potential leads into actual customers which has improved our success in promoting new sales.
CUSTOMER SERVICE & SUPPORT ASSOCIATE
50M - 250M USD, Software
CRITICAL

“Navigating Support and Feature Clarity Presents Challenges With This Software”

3.0
Jun 23, 2025
Their support is extremely difficult to extract answers from. The software is non-intuitive and often requires custom coding to meet the full potential. It's almost impossible to track user interactions with a knowledge base, for example.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2026
For Market:
Sales Force Automation Platforms (Transitioning to CRM Sales Platforms)

About Company

Company Description

Updated 6th March 2025

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

Company Details

Updated 2nd November 2023
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.salesforce.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Salesforce Sales Cloud
Reviewer Insights for: Salesforce Sales Cloud
Deciding Factors: Salesforce Sales Cloud Vs. Market Average
Performance of Salesforce Sales Cloud Across Market Features

Salesforce Sales Cloud Likes & Dislikes

Like

Salesforce Sales Cloud has outstanding team collaboration features which allow me and my sales colleagues to work together when promoting and closing sales deals with customers. Salesforce Sales Cloud has advanced analytics features which allows us to analyze our sales data, making it easy to predict future sales and evaluate our performances in sales. Salesforce Sales Cloud has powerful data security features which allow us to keep all our sales data, leads and customer information safe. Salesforce Sales Cloud has reliable communication channels that allow us to interact and engage effectively with our leads and customers, making it possible to discuss and close our sales deals with ease.

Like

When it works, it works really well. The centralization of customer contacts is extremely helpful. Managing Knowledge articles is largely seamless and relatively intuitive.

Like

What I really enjoy most about Salesforce Sales Cloud is the various views and information you can quickly pull on an account. It makes finding the information you need simple and easy. Oftenttimes I have used other services and finding relative information has been difficult to find or not in the best most visable place. Salesforce Sales Cloud keeps it simple, easy, and helps move our business forward.

Dislike

Salesforce Sales Cloud has provided us with a very efficient and productive experience in managing our sales operations. We have been fully contented with its services and performance and there has been nothing to dislike.

Dislike

It is almost impossible to figure out how to do things on your own; it's not clear if any given item is a feature or a bug.

Dislike

Often I will click on buttons or change stages in an opportunity, and it takes several clicks or seconds to wait before the information has loaded. I wish the buttons were improved upon and much quicker when it comes to selecting different menus and options within the service.

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Peer Discussions

Salesforce Sales Cloud Reviews and Ratings

Showing data for 264 ratings and reviews for Sales Performance Management market. View all 2451 ratings and reviews across markets for a complete picture.

4.5

(264 Ratings)

Rating Distribution

5 Star
63%
4 Star
30%
3 Star
6%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.6

Service & Support

4.6

Product Capabilities

4.7

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Promotor De Ventas
    50M-1B USD
    Services (non-Government)
    Review Source

    Centralize sales activities and optimize performance with Salesforce Sales Cloud.

    5.0
    Aug 18, 2025
    We work with Salesforce Sales Cloud to manage and track our sales activities and it has helped us to increase our sales by allowing us to streamline and optimize our sales lifecycle. Salesforce Sales Cloud provides us with advanced sales analytics features which offers us with precise sales insights allowing us to make informed sales decisions, evaluate and improve our sales performances. Salesforce Sales Cloud has allowed us to consolidate and bring together all our sales activities from managing leads, discussing sales deals with leads and customers up to the when we close the deals, and this has enabled us to have full control of our sales operations. With Salesforce Sales Cloud, we have had a successful experience turning potential leads into actual customers which has improved our success in promoting new sales.
  • BUSINESS DEVELOPMENT MANAGER
    50M-1B USD
    Miscellaneous
    Review Source

    My Business Development Review

    5.0
    Oct 17, 2025
    I am very satisfied with Salesforce Sales Cloud. It has the ability to provide any and all insights to our business development, along with a very user friendly interface. It makes pulling the information really easy from both a managerial perspective, and from a day to day user trying to achieve new business.
  • PMO
    50M-1B USD
    Insurance (except health)
    Review Source

    Powerful for proactive sales management and great customization features.

    4.0
    Jul 17, 2025
    It provides a centralized platform for managing leads, opportunities, accounts and customer interactions. When adopted, the team gained better visibility into the sales pipeline and improved collaboration between departments. Reporting and forecasting tools are especially helpful in aligning sales strategies with actual performance. It's a robust CRM that helps the group move from reactive to proactive sales management.
  • Engineer
    10B+ USD
    Consumer Goods
    Review Source

    Robust Features of Salesforce Sales Cloud Offset by Complex Interface

    5.0
    Jul 24, 2025
    overall, my experience with Salesforce Sales Cloud has been positive. The platform is robust and offers a wide range of features
  • CLM & CPQ Administrator
    1B-10B USD
    Manufacturing
    Review Source

    Sales Cloud Empowers Non-IT Staff to Manage Complex CRM for Large Business

    5.0
    Jul 14, 2025
    Sales Cloud is an amazing product that is crucial to our success. It allows a small number of non-IT professionals to manage a robust CRM for a business.
...
Showing Result 1-5 of 273

Recommended Gartner Research

  • Market Guide for Sales Performance Management

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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