Name: Salesforce Sales Cloud
Rating: 4.5 (2466 reviews)

Overview

Product Information on Salesforce Sales Cloud

Updated 13th October 2025

What is Salesforce Sales Cloud?

Salesforce Sales Cloud is a software solution designed to support sales process management for businesses by providing tools for contact and lead management, opportunity tracking, and workflow automation. The software enables users to organize customer information, forecast sales performance, and manage pipelines. It features customizable dashboards and reporting to assist with data-driven decision-making, while integration capabilities connect with other applications to streamline operations. Salesforce Sales Cloud addresses challenges related to sales cycle visibility and process efficiency by centralizing customer data and enabling teams to collaborate on sales activities. The software supports mobile access and offers tools for configuring sales automations and approvals.

Overall experience with Salesforce Sales Cloud

EA TO PRESIDENT

<50M USD, Media

FAVORABLE

“Requires Ongoing Learning but Delivers Flexibility for Customer Relation Tasks”

4.0

Mar 20, 2026

Useful tool for customer relations. Great features. Easy to use once you're accustomed. Learning curve at the start but overall it is flexible and meets my needs.

CUSTOMER SERVICE & SUPPORT ASSOCIATE

50M - 250M USD, Software

CRITICAL

“Navigating Support and Feature Clarity Presents Challenges With This Software”

3.0

Jun 23, 2025

Their support is extremely difficult to extract answers from. The software is non-intuitive and often requires custom coding to meet the full potential. It's almost impossible to track user interactions with a knowledge base, for example.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Sales Force Automation Platforms (Transitioning to CRM Sales Platforms)

About Company

Company Description

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

Company Details

Company type

Public

Year Founded

1999

Head office location

San Francisco, United States

Number of employees

10001+

Annual Revenue

30B+ USD

Website

http://www.salesforce.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Salesforce Sales Cloud

Reviewer Insights for: Salesforce Sales Cloud

Deciding Factors: Salesforce Sales Cloud Vs. Market Average

Performance of Salesforce Sales Cloud Across Market Features

Salesforce Sales Cloud Likes & Dislikes

Flexibility and functional diversity. I used the software for customer relations and found it met almost all my needs.

When it works, it works really well. The centralization of customer contacts is extremely helpful. Managing Knowledge articles is largely seamless and relatively intuitive.

What I really enjoy most about Salesforce Sales Cloud is the various views and information you can quickly pull on an account. It makes finding the information you need simple and easy. Oftenttimes I have used other services and finding relative information has been difficult to find or not in the best most visable place. Salesforce Sales Cloud keeps it simple, easy, and helps move our business forward.

It requires quite a lot of training and constant learning to maximise its use. There's a steep learning curve and it's not the most naturally intutive system

It is almost impossible to figure out how to do things on your own; it's not clear if any given item is a feature or a bug.

Often I will click on buttons or change stages in an opportunity, and it takes several clicks or seconds to wait before the information has loaded. I wish the buttons were improved upon and much quicker when it comes to selecting different menus and options within the service.

Top Salesforce Sales Cloud Alternatives

Peer Discussions

Salesforce Sales Cloud Reviews and Ratings

Recommended Gartner Insights

Market Guide for Sales Performance Management

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<50M USD

Media

Review Source

Requires Ongoing Learning but Delivers Flexibility for Customer Relation Tasks

BUSINESS DEVELOPMENT MANAGER

50M-1B USD

Miscellaneous

My Business Development Review

5.0

Oct 17, 2025

I am very satisfied with Salesforce Sales Cloud. It has the ability to provide any and all insights to our business development, along with a very user friendly interface. It makes pulling the information really easy from both a managerial perspective, and from a day to day user trying to achieve new business.

ENGINEERING MANAGER

1B-10B USD

IT Services

Engineering review

Dec 11, 2025

Overall is good to use and easy to customize,easy to access.

Promotor De Ventas

Services (non-Government)

Centralize sales activities and optimize performance with Salesforce Sales Cloud.

Aug 18, 2025

We work with Salesforce Sales Cloud to manage and track our sales activities and it has helped us to increase our sales by allowing us to streamline and optimize our sales lifecycle. Salesforce Sales Cloud provides us with advanced sales analytics features which offers us with precise sales insights allowing us to make informed sales decisions, evaluate and improve our sales performances. Salesforce Sales Cloud has allowed us to consolidate and bring together all our sales activities from managing leads, discussing sales deals with leads and customers up to the when we close the deals, and this has enabled us to have full control of our sales operations. With Salesforce Sales Cloud, we have had a successful experience turning potential leads into actual customers which has improved our success in promoting new sales.

Supervisor De Operaciones

Telecommunication

The platform facilitates business management but presents challenges in customization

Jul 25, 2025

It's a key tool for managing our sales process and improving customer follow-up. The platform offers an intuitive and highly functional interface that facilitates the sales team's work. Some customizations and processes may be complex at first and require dedicated training.

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