Review Summary
Users appreciate ServiceDesk Plus for its customizable workflows, comprehensive ticket management capabilities, and ...
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Product Information on ServiceDesk Plus
Updated 13th October 2025
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It Manager
30B + USD, IT ServicesFAVORABLE
“Centralized IT Support and Improved Visibility Using ServiceDesk Plus Platform”
Our overall experience with ManageEngine ServiceDesk Plus has been very positive.It helped us centralize our IT support processes and improve visibility across incidents,service requests,and assets.The platform is user-friendly,flexible,and easy to adapt to our internal workflows.It has improved efficiency and made daily IT operations more structured and manageable.
Falcon Analyst
Gov't/PS/ED <5,000 Employees, EducationCRITICAL
“Automation and Integrations Streamline Workflows, But Support Agent Consistency Lags”
ManageEngine Service Desk Plus offers many features and integrations that that help support business initiatives, but their data syncing service can be clunky and prove to be intermittently efficient.
About Company
Company Description
As the enterprise IT management division of Zoho Corp., ManageEngine empowers you to take control of your IT, from your security, networks, and servers to your applications, service desk, Active Directory, desktops, and mobile devices.
Company Details
Year Founded
2002
Head office location
Del Valle, United States
Number of employees
5001 - 10000
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- It Manager10B+ USDIT ServicesReview Source
Centralized IT Support and Improved Visibility Using ServiceDesk Plus Platform
Our overall experience with ManageEngine ServiceDesk Plus has been very positive.It helped us centralize our IT support processes and improve visibility across incidents,service requests,and assets.The platform is user-friendly,flexible,and easy to adapt to our internal workflows.It has improved efficiency and made daily IT operations more structured and manageable. - It Services Associate50M-1B USDConsumer GoodsReview Source
Efficient IT Management With ServiceDesk Plus Offset By Complex Reporting Process
My overall experience with ManageEngine ServiceDesk Plus has been very positive. The platform provides a solid and reliable IT service management environment, with strong capabilities in incident management, change management and asset tracking. Its ticketing system is efficient and help ensure that requests are logged, prioritized and resolved consistently, improving transparency and communication across IT teams. The software is also highly configurable, allowing customization of workflows and automation rules that streamline operations and reduce manual tasks. The solution has proven stable and its ability to handle end-to-end service requests has significantly improved our internal efficency. - Senior It ExecutiveGov't/PS/EdEducationReview Source
Asset Management Features Simplify Tracking But Issues With Category Lists Remain
Overall, it's a good platform that combines helpdesk and asset management. Since we are using both, it is easy to switch between them when required. SDP's Asset Management is easy to use and provides many features. Adding new assets and printing barcode labels is easy. - Network Engineer50M-1B USDHealthcare and BiotechReview Source
ManageEngine ServiceDesk Plus Enhances IT Workflow and Communication Efficiency
ManageEngine ServiceDesk Plus is a truly remarkable software that any organization with an IT department or providing IT services must have. The founding ManageEngine team is made up of professionals with many years of experience in providing IT solutions for large organizations. ME ServiceDesk Plus improves the workflow of every process in the IT department. Managing end-users' tickets and requests with ServiceDesk Plus makes the communication between users and IT technicians smooth and sufficient. - It Associate1B-10B USDFinance (non-banking)Review Source
Customization and ITIL Alignment Stand Out in Manage Engine Service Desk System
Manage Engine Service Desk is a robust powerful ticketing and asset-based system that can be heavily customized for enterprise IT/Help Desk environments.
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