Overview
Product Information on ServiceNow Digital End-User Experience (DEX)
What is ServiceNow Digital End-User Experience (DEX)?
ServiceNow Digital End-User Experience (DEX) Pricing
Overall experience with ServiceNow Digital End-User Experience (DEX)
“IT Asset Management and Ticketing Functions Demonstrated Reliability and Intuitive Design”
“Could be more than a helpdesk tool”
About Company
Company Description
ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About ServiceNow Digital End-User Experience (DEX)
Reviewer Insights for: ServiceNow Digital End-User Experience (DEX)
ServiceNow Digital End-User Experience (DEX) Likes & Dislikes
The IT Asset Management is fabulous, and has multiple import features to identify and build your Asset database. The ticketing is reliable and intuitive when you follow some basic ITIL guidelines to build the foundation and workflows. The Customer finds it intuitive and easy to use.
Easy to set up and scale.
Automated alerts and insights - they can let the team spot patterns affecting multiple users. It also gives them information early so they can get back to the user with a solution.
Some of the ITIL foundations can be tricky to follow, but if you start mapping Categories and services prior to starting then you can adapt to an intuitive design.
Overkill with the notifications and the SLA/ticketing workflow processes. and wish more customizations/integrations were a possibility
Getting the dashboards to integrate into the existing environment and tuning them took more work than expected.
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Peer Discussions
ServiceNow Digital End-User Experience (DEX) Reviews and Ratings
- It AssociateGov't/PS/EdEducationReview Source
IT Asset Management and Ticketing Functions Demonstrated Reliability and Intuitive Design
I enjoyed working with ServiceNow as a ticketing and Asset Management service for our organization as we transition to ServiceNow. - HEAD OF COMMUNICATIONS1B-10B USDEnergy and UtilitiesReview Source
ServiceNow Enables Early Detection of Employee Issues and Device Service Life
ServiceNow is used by our IT team for better visibility into employee issues and device life of service. It has many times helped them notice issues before they escalate, respond quickly and cut down on troubleshooting repetitive issues. - UX RESEARCHER10B+ USDTransportationReview Source
Proactive, Analytics-driven platform for improving Digital Employee Experience
ServiceNow DEX has helped us gain clear visibility into employee's digital experiences by monitoring devices, applications, and networks. We've improved how we identify issues, resolve them before users even notice, and measure the overall experience through analytics. While the platform is powerful and integrates smoothly with ServiceNow ITSM, it does require fine-tuning and skilled resources during deployment to get the most value. Once running, it's been a strong enabler for better productivity and employee satisfaction. - DIRECTOR OF IT50M-1B USDRetailReview Source
Great product to consolidate service follow up
Very nice product. It allows integration with kep platforms in our environment, and makes eaiser to consolidate all follow up for tickets, incidents, calls, etc in our company - IT ASSOCIATEGov't/PS/EdEducationReview Source
ServiceNow Offers Fast Application Speed and Versatile Ticket Management Features
Service now from the user end is a pretty solid ticketing system. It can be used for general ticketing, project management, and pretty much anything you can think of. It's a fast and reliable platform.