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  1. Home
  2. /
  3. ServiceNow Digital End-User Experience (DEX)
Logo of ServiceNow Digital End-User Experience (DEX)

ServiceNow Digital End-User Experience (DEX)

byServiceNow
in Digital Employee Experience Management Tools
4.3

Overview

Product Information on ServiceNow Digital End-User Experience (DEX)

Updated 13th October 2025

What is ServiceNow Digital End-User Experience (DEX)?

ServiceNow Digital End-User Experience (DEX) is a software designed to provide organizations with tools to monitor, analyze, and optimize the digital experiences of employees using various devices and applications. The software collects data on device performance, application usage, and user interactions to identify issues impacting productivity and engagement. By leveraging real-time analytics and insights, ServiceNow Digital End-User Experience helps IT teams detect and resolve problems, improve workflow efficiency, and support proactive maintenance. The software aims to address challenges related to remote and hybrid work environments by providing visibility into end-user technology experiences and supporting data-driven decision-making for continuous improvement.

ServiceNow Digital End-User Experience (DEX) Pricing

ServiceNow Digital End-User Experience is a software that offers a subscription-based pricing model, typically structured by the number of users or devices managed. The software provides licensed access with tiered plans to support varying organizational requirements, and pricing may be influenced by selected modules and deployment options.

Overall experience with ServiceNow Digital End-User Experience (DEX)

It Associate
Gov't/PS/ED <5,000 Employees, Education
FAVORABLE

“IT Asset Management and Ticketing Functions Demonstrated Reliability and Intuitive Design”

4.0
Jan 29, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
MANAGER
10B - 30B USD, Healthcare and Biotech
CRITICAL

“Could be more than a helpdesk tool”

3.0
Sep 16, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 14th October 2025

ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.

Company Details

Updated 14th October 2025
Company type
Public
Year Founded
2004
Head office location
Santa Clara, California, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
https://www.servicenow.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

ServiceNow Digital End-User Experience (DEX) Reviews and Ratings

4.3

(24 Ratings)

Rating Distribution

5 Star
46%
4 Star
42%
3 Star
13%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • It Associate
    Gov't/PS/Ed
    Education
    Review Source

    IT Asset Management and Ticketing Functions Demonstrated Reliability and Intuitive Design

    4.0
    Jan 29, 2026
    I enjoyed working with ServiceNow as a ticketing and Asset Management service for our organization as we transition to ServiceNow.
  • It Associate
    Gov't/PS/Ed
    Education
    Review Source

    IT Asset Management and Ticketing Functions Demonstrated Reliability and Intuitive Design

    4.0
    Jan 29, 2026
    I enjoyed working with ServiceNow as a ticketing and Asset Management service for our organization as we transition to ServiceNow.
  • Read All 32 Reviews

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Recommended Gartner Insights

  • Critical Capabilities for Digital Employee Experience Management Tools
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User Sentiment About ServiceNow Digital End-User Experience (DEX)
Reviewer Insights for: ServiceNow Digital End-User Experience (DEX)
Performance of ServiceNow Digital End-User Experience (DEX) Across Market Features

ServiceNow Digital End-User Experience (DEX) Likes & Dislikes

Like

The IT Asset Management is fabulous, and has multiple import features to identify and build your Asset database. The ticketing is reliable and intuitive when you follow some basic ITIL guidelines to build the foundation and workflows. The Customer finds it intuitive and easy to use.

Like

The IT Asset Management is fabulous, and has multiple import features to identify and build your Asset database. The ticketing is reliable and intuitive when you follow some basic ITIL guidelines to build the foundation and workflows. The Customer finds it intuitive and easy to use.

Like

The IT Asset Management is fabulous, and has multiple import features to identify and build your Asset database. The ticketing is reliable and intuitive when you follow some basic ITIL guidelines to build the foundation and workflows. The Customer finds it intuitive and easy to use.

Dislike

Overkill with the notifications and the SLA/ticketing workflow processes. and wish more customizations/integrations were a possibility

Dislike

Overkill with the notifications and the SLA/ticketing workflow processes. and wish more customizations/integrations were a possibility

Dislike

Overkill with the notifications and the SLA/ticketing workflow processes. and wish more customizations/integrations were a possibility