Overview
Product Information on ServiceNow Digital End-User Experience (DEX)
What is ServiceNow Digital End-User Experience (DEX)?
ServiceNow Digital End-User Experience (DEX) Pricing
Overall experience with ServiceNow Digital End-User Experience (DEX)
“Proactive, Analytics-driven platform for improving Digital Employee Experience”
“Could be more than a helpdesk tool”
About Company
Company Description
ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
Company Details
Do You Manage Peer Insights at ServiceNow?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About ServiceNow Digital End-User Experience (DEX)
Reviewer Insights for: ServiceNow Digital End-User Experience (DEX)
ServiceNow Digital End-User Experience (DEX) Likes & Dislikes
Proactive monitoring and anomaly detection - helps IT resolve issues before they impact users Stong integration with ITSM - incidents and experience data connect seamlessly with ServiceNow workflows. Rich analytics and reporting - easy to track device, app, and communication performance across the workforce DEX score and sentiment tracking - gives a quantifiable view of digital employee experience
Easy to set up and scale.
The IT Asset Management is fabulous, and has multiple import features to identify and build your Asset database. The ticketing is reliable and intuitive when you follow some basic ITIL guidelines to build the foundation and workflows. The Customer finds it intuitive and easy to use.
Learning curve during initial setup Licensing and cost structure Advanced customization
Overkill with the notifications and the SLA/ticketing workflow processes. and wish more customizations/integrations were a possibility
Some of the ITIL foundations can be tricky to follow, but if you start mapping Categories and services prior to starting then you can adapt to an intuitive design.
Top ServiceNow Digital End-User Experience (DEX) Alternatives
Peer Discussions
ServiceNow Digital End-User Experience (DEX) Reviews and Ratings
- UX RESEARCHER10B+ USDTransportationReview Source
Proactive, Analytics-driven platform for improving Digital Employee Experience
ServiceNow DEX has helped us gain clear visibility into employee's digital experiences by monitoring devices, applications, and networks. We've improved how we identify issues, resolve them before users even notice, and measure the overall experience through analytics. While the platform is powerful and integrates smoothly with ServiceNow ITSM, it does require fine-tuning and skilled resources during deployment to get the most value. Once running, it's been a strong enabler for better productivity and employee satisfaction. - It AssociateGov't/PS/EdEducationReview Source
IT Asset Management and Ticketing Functions Demonstrated Reliability and Intuitive Design
I enjoyed working with ServiceNow as a ticketing and Asset Management service for our organization as we transition to ServiceNow. - HEAD OF COMMUNICATIONS1B-10B USDEnergy and UtilitiesReview Source
ServiceNow Enables Early Detection of Employee Issues and Device Service Life
ServiceNow is used by our IT team for better visibility into employee issues and device life of service. It has many times helped them notice issues before they escalate, respond quickly and cut down on troubleshooting repetitive issues. - DIRECTOR OF PRODUCT MARKETING<50M USDMediaReview Source
Streamlined Setup and Integration Offset by High Costs and Uneven Customization Features
Easy to set up, increases team members' productivity and easy to implement changes that are personalized almost perfectly. - DIRECTOR OF IT50M-1B USDRetailReview Source
Great product to consolidate service follow up
Very nice product. It allows integration with kep platforms in our environment, and makes eaiser to consolidate all follow up for tickets, incidents, calls, etc in our company