Name: ServiceNow Digital End-User Experience (DEX)
Rating: 4.3 (24 reviews)

Overview

Product Information on ServiceNow Digital End-User Experience (DEX)

Updated 13th October 2025

What is ServiceNow Digital End-User Experience (DEX)?

ServiceNow Digital End-User Experience (DEX) is a software designed to provide organizations with tools to monitor, analyze, and optimize the digital experiences of employees using various devices and applications. The software collects data on device performance, application usage, and user interactions to identify issues impacting productivity and engagement. By leveraging real-time analytics and insights, ServiceNow Digital End-User Experience helps IT teams detect and resolve problems, improve workflow efficiency, and support proactive maintenance. The software aims to address challenges related to remote and hybrid work environments by providing visibility into end-user technology experiences and supporting data-driven decision-making for continuous improvement.

Overall experience with ServiceNow Digital End-User Experience (DEX)

It Associate

Gov't/PS/ED <5,000 Employees, Education

FAVORABLE

“IT Asset Management and Ticketing Functions Demonstrated Reliability and Intuitive Design”

4.0

Jan 29, 2026

I enjoyed working with ServiceNow as a ticketing and Asset Management service for our organization as we transition to ServiceNow.

MANAGER

10B - 30B USD, Healthcare and Biotech

CRITICAL

“Could be more than a helpdesk tool”

3.0

Sep 16, 2025

Good overall technology but limited customizations/integrations (that effectively work). It simplifies processes, governance, and lots of parts of the business/company, but I wish it wasn't so clunky, and 'one-size-fits-all'

About Company

Company Description

ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.

Company Details

Company type

Public

Year Founded

2004

Head office location

Santa Clara, California, United States

Number of employees

10001+

Annual Revenue

10B-30B USD

Website

https://www.servicenow.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About ServiceNow Digital End-User Experience (DEX)

Reviewer Insights for: ServiceNow Digital End-User Experience (DEX)

ServiceNow Digital End-User Experience (DEX) Likes & Dislikes

The IT Asset Management is fabulous, and has multiple import features to identify and build your Asset database. The ticketing is reliable and intuitive when you follow some basic ITIL guidelines to build the foundation and workflows. The Customer finds it intuitive and easy to use.

Easy to set up and scale.

Automated alerts and insights - they can let the team spot patterns affecting multiple users. It also gives them information early so they can get back to the user with a solution.

Some of the ITIL foundations can be tricky to follow, but if you start mapping Categories and services prior to starting then you can adapt to an intuitive design.

Overkill with the notifications and the SLA/ticketing workflow processes. and wish more customizations/integrations were a possibility

Getting the dashboards to integrate into the existing environment and tuning them took more work than expected.

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Peer Discussions

ServiceNow Digital End-User Experience (DEX) Reviews and Ratings

Recommended Gartner Insights

Gov't/PS/Ed

Education

Review Source

IT Asset Management and Ticketing Functions Demonstrated Reliability and Intuitive Design

HEAD OF COMMUNICATIONS

1B-10B USD

Energy and Utilities

ServiceNow Enables Early Detection of Employee Issues and Device Service Life

Dec 10, 2025

ServiceNow is used by our IT team for better visibility into employee issues and device life of service. It has many times helped them notice issues before they escalate, respond quickly and cut down on troubleshooting repetitive issues.

DIRECTOR OF IT

50M-1B USD

Retail

Great product to consolidate service follow up

5.0

Nov 21, 2025

Very nice product. It allows integration with kep platforms in our environment, and makes eaiser to consolidate all follow up for tickets, incidents, calls, etc in our company

IT ASSOCIATE

ServiceNow Offers Fast Application Speed and Versatile Ticket Management Features

Dec 2, 2025

Service now from the user end is a pretty solid ticketing system. It can be used for general ticketing, project management, and pretty much anything you can think of. It's a fast and reliable platform.

UX RESEARCHER

10B+ USD

Transportation

Proactive, Analytics-driven platform for improving Digital Employee Experience

Sep 12, 2025

ServiceNow DEX has helped us gain clear visibility into employee's digital experiences by monitoring devices, applications, and networks. We've improved how we identify issues, resolve them before users even notice, and measure the overall experience through analytics. While the platform is powerful and integrates smoothly with ServiceNow ITSM, it does require fine-tuning and skilled resources during deployment to get the most value. Once running, it's been a strong enabler for better productivity and employee satisfaction.

Overview

Product Information on ServiceNow Digital End-User Experience (DEX)

What is ServiceNow Digital End-User Experience (DEX)?

ServiceNow Digital End-User Experience (DEX) Pricing

Overall experience with ServiceNow Digital End-User Experience (DEX)

“IT Asset Management and Ticketing Functions Demonstrated Reliability and Intuitive Design”

“Could be more than a helpdesk tool”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About ServiceNow Digital End-User Experience (DEX)

Reviewer Insights for: ServiceNow Digital End-User Experience (DEX)

ServiceNow Digital End-User Experience (DEX) Likes & Dislikes

Top ServiceNow Digital End-User Experience (DEX) Alternatives

Peer Discussions

ServiceNow Digital End-User Experience (DEX) Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

User Sentiment About ServiceNow Digital End-User Experience (DEX)

Reviewer Insights for: ServiceNow Digital End-User Experience (DEX)

ServiceNow Digital End-User Experience (DEX) Likes & Dislikes

Recommended Gartner Insights

Top ServiceNow Digital End-User Experience (DEX) Alternatives

ServiceNow Digital End-User Experience (DEX) Reviews and Ratings

IT Asset Management and Ticketing Functions Demonstrated Reliability and Intuitive Design

ServiceNow Enables Early Detection of Employee Issues and Device Service Life

Great product to consolidate service follow up

ServiceNow Offers Fast Application Speed and Versatile Ticket Management Features

Proactive, Analytics-driven platform for improving Digital Employee Experience

4.3

(24 Ratings)

Rating Distribution

Customer Experience

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