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Product Information on ServiceNow IT Operations Management
What is ServiceNow IT Operations Management?
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Overall experience with ServiceNow IT Operations Management
“Unified Dashboard Amplifies Visibility for Managed Services”
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ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
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Reviewer Insights for: ServiceNow IT Operations Management
Performance of ServiceNow IT Operations Management Across Market Features
ServiceNow IT Operations Management Likes & Dislikes
The dashboard is brilliant, and the ability to link incidents to the alerts. Configuration took quite an effort due to the amount of configuration needed to get tangible data.
ITOM is very expansive so it's hard to narrow down the top things I like about it. The fundamental capabilities of discovery and how the IRE works would be my top thing, with Event Management following closely behind.
It gives good results when you log a ticket and search for it with certain valid outcomes
The whole process of integrating our platform was very time consuming, however this is probably true for any product like this.
ITOM is a very complex application with complicated mechanisms. People who have never worked with tools like this before might have a hard time grasping the concepts being used here. Also, the lack of attention/investment given to CSDM directly effects ITOM maturity...it's hard to get beyond ITOM Visibility and into Health without at least having gotten to the Crawl/Walk stages of CSDM.
Roles and access management has big complexity and difficult to control sometimes
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ServiceNow IT Operations Management Reviews and Ratings
- ENGINEER50M-1B USDTelecommunicationReview Source
Unified Dashboard Amplifies Visibility for Managed Services
Provides our NOC with a unified dashboard, enhancing visibility for all our managed service platforms. Ensuring our response time is always within SLA. - IT Associate1B-10B USDConstructionReview Source
How ITOM Enhances CMDB Management in ServiceNow
ITOM is the ServiceNow application that provides real functionality with the CMDB. It's hard to imagine managing a CMDB without using the integration and discovery functionalities of ITOM. - Associate Director50M-1B USDTelecommunicationReview Source
Improvising customer ticket resolution
It has good outcome- based approach where tickets are captured in very refined manner and easily trackable - LEAD SOFTWARE ENGINNER<50M USDSoftwareReview Source
Revealing the Impressiveness of Ticket Intake and Tracking in ServiceNow
ServiceNow is basically used for ITIL Components. Our organization recently started using service ServiceNow and i think it is very useful in ticket management and other stuff