Overview
Product Information on Shelf
What is Shelf?
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Overall experience with Shelf
“Built-In Tools and Quality Assessment Features Drive Document Library Optimization”
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A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Shelf
Shelf Likes & Dislikes
Customer service is unmatched, the reporting and admin functions are extremely valuable and easy to use, the built-in feature of quality assessment ensures that the documents uploaded remain relevant, up-to-date, and effective.
The customer service we receive is what puts Shelf above all other vendors in this space. Many platforms have similar products, but Shelf gives you the individual experience that others do not.
Its feedback mechanism; it supports a user-centric, demand-driven approach to improving and creating knowledge articles/gems
N/A--in the rare instance where we had an issue, it always proved to be a speedbump and not a roadblock thanks to the Shelf team.
1. some processes are too visible. I would love to have things like document review status to be hidden from end users 2. Although it is rapidly improving, reporting can be a struggle. Empty searches are counted individually for every click, even if the same user clicks the search button 10 times in a row. 3. Sometimes authoring tools become unresponsive and you have to close and reopen the page for things like bold text to show up.
The content intelligence/analytics are great, but I'd love a bit more depth, especially around lagging indicators that easily demonstrate value creation to clients
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Peer Discussions
Shelf Reviews and Ratings
- Human Resources Associate1B-10B USDTelecommunicationReview Source
Built-In Tools and Quality Assessment Features Drive Document Library Optimization
Using Shelf has been a great and transformative experience for the company. Shelf's built-in tools, reporting, and functions helped our team identify redundant, outdated, or trivial documents. We were able to slim our library down from a bloated 30k of obsolete and repetitive documents to around 10k of relevant, effective, and organized documents. Shelf's reporting and admin functions were critical for us to parse data, assign permissions, judge content, and deliver the best information to our entire company. Shelf's support team is also top tier. If an answer couldn't be found in Shelf's published resources, our account manager and the technical team were always quick to respond, communicated clearly, and delivered positive results. In the rare instance that an answer wasn't immediately obvious, the team worked to deliver a solution expeditiously. Submitting feature requests/ideas was simple and met with enthusiasm. The Shelf team realized that any feature requests would likely benefit their platform overall and, if they could be implemented, were. Shelf helped us turn the company's frustrated user base into enthusiastic adopters thanks to the optimized product and service offered. - Operations Manager1B-10B USDInsurance (except health)Review Source
Great product, better service.
Aside from the obvious technical prowess of the platform, the customer experience has been superb. Our rep is always quick to respond to inquiries and open to ideas for new opportunities. We have never had a vendor as attentive and helpful. - Associate50M-1B USDIT ServicesReview Source
Content Intelligence Enhances Quality by Identifying Outdated and Inconsistent Material
Shelf's Content Intelligence is my favourite. It has significantly helped in improving our content quality with its 24/7 content health review, surfacing gaps and highlighting what's outdated, duplicated, and inconsistent.