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Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
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Reviewed in Last 12 Months
How Alternatives Are Selected
Logo of Microsoft Dynamics 365 Customer Service
1. Microsoft Dynamics 365 Customer Service

By Microsoft

4.4
(23 Ratings)

Microsoft Dynamics 365 Customer Service Portal has helped my team improve our customer service relationships which has helped us to grow our business. In a nutshell, Microsoft has helped my medium sized company stay connected to our customers and streamline a very high intensity customer service call-center

Read all insights and reviews for Microsoft Dynamics 365 Customer Service

Where Shelf Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Shelf
Logo of Oracle Fusion Knowledge Management
2. Oracle Fusion Knowledge Management

By Oracle

4.6
(7 Ratings)

The Oracle Tool plays a vital role in our company's database information administration. It greatly enhances system stability and performance, and provides comprehensive, strategic access to the information we need. Its ease of use supports more efficient workflows and enables us to work with greater accuracy and speed.

Read all insights and reviews for Oracle Fusion Knowledge Management

Where Shelf Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Shelf
Logo of Tidio
3. Tidio

By Tidio

4.6
(5 Ratings)

It's an easy to use, reliable chat tool that allows our team to communicate efficiently with merchants directly through our website.

Read all insights and reviews for Tidio

Where Shelf Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Shelf
Logo of Zendesk for customer service
4. Zendesk for customer service

By Zendesk

4.5
(4 Ratings)

Zendesk remains the gold find for scalability and centralization, especially with the CAL integration now. It's a powerhouse that brings order to chaos by unifying email, chat, and social media into one view. Also it allows integrations with Salesforce, Shopify, Slack, Jira among others.

Read all insights and reviews for Zendesk for customer service

Where Shelf Scored Higher

  • Better at service and support
  • Better evaluation and contracting
Compare with Shelf
Logo of Salesforce Unified Knowledge
5. Salesforce Unified Knowledge

By Salesforce

4.3
(4 Ratings)

The Main reason will be the quality overall experience i had using this, the platform provides a centralized and structured way to manage organizational kb and makes it easy for us as engg to access and understand and also helps other end users the integration with salesforce seamlessly also helps in improving the consistency in customer response and the search functionality is reliable i get in the search at top what i generally want

Read all insights and reviews for Salesforce Unified Knowledge

Where Shelf Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Shelf
Logo of NiCE CXone
6. NiCE CXone

By NiCE

4.3
(3 Ratings)

NICE CXone Mpower has been a great for us as our telephony system for 211.

Read all insights and reviews for NiCE CXone

Where Shelf Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Shelf
Logo of Document360
7. Document360

By Document360

3.7
(3 Ratings)

Document360 offers a reliable and user-friendly knowledge base platform with strong authoring, version control and search capabilities. It is well suited for teams building structured documentation and self-service content, helping reduce support load while maintaining consistency and ease of use.

Read all insights and reviews for Document360

Where Shelf Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
  • Better evaluation and contracting
Compare with Shelf
Logo of eGain AI Knowledge Hub
8. eGain AI Knowledge Hub

By eGain

5
(3 Ratings)

Our overall experience with eGain AI Knowledge Hub has been very positive. We use it as our internal associate knowledge management system and also host two external-facing knowledge hubs. eGain has helped us to centralize our knowledge management, implement strong content governance, and improve self-service support for both internal and external customers.

Read all insights and reviews for eGain AI Knowledge Hub

Where Shelf Scored Higher

  • Better at service and support
  • Easier to integrate and deploy
Compare with Shelf
Showing Result 1-8 of 15

Top Alternatives to Shelf

  • Microsoft Dynamics 365 Customer Service
  • Oracle Fusion Knowledge Management
  • Tidio
  • Zendesk for customer service
  • Salesforce Unified Knowledge
  • NiCE CXone
  • Document360
  • eGain AI Knowledge Hub
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Logo of Shelf

Shelf Alternatives

5.0(4 Ratings)

Considering alternatives to Shelf? See what this market Shelf users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Shelf compares to its competitors and find the best software or service for your organization.