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“Single view for effective revenue management ”
About Company
Company Description
CSG operates in the sphere of customer engagement, revenue management, and digital payments. The company utilizes a cloud-first architecture and customer-centric approach to enable other businesses to initiate digital services, penetrate into new markets, and craft dynamic experiences to acquire new customers. Established over 40 years ago, CSG has proven its competence in assisting businesses confront complex challenges and conform to the demands of today's digital economy. Equipped with futuristic solutions, the company aims to enhance customer experiences. CSG operates globally, boasting a workforce of over 5,000 employees spread across more than 20 countries. Its technology is utilized by prominent brands across various sectors such as telecommunications, retail, financial services, and healthcare. CSG's solutions have yielded practical outcomes for over 900 businesses worldwide.
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Reviewer Insights for: Singleview
Performance of Singleview Across Market Features
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Ease of integration Time to market and consumer demand can be accelerated using this tool Ease to use and manage by different teams located around geographical locations
1. Revenue Assurance - SingleView helps organisations detect and prevent revenue leakage by ensuring accurate and complete capturing of revenue-generating activities. It performs robust reconciliation and validation of data, identifies billing errors or discrepancies and enables timely corrective actions. This leads to increased revenue and improved financial performance. 2. Improved Customer Care - It includes self service portals and customer care functionalities that empower customers to manage their accounts and access support. Enhanced Customer Care led to increased Customer satisfaction, reduced churn rate and improved loyalty. 3. Data analytics and insights - SingleView offers built in analytics and reporting tools, enabling us to derive valuable insights from customer data. This helped us identify trends, understanding customer behaviour and making data driven business decisions.
Reliability of the service is the key factor for this tool. We also strongly support vendors that are flexible in initial phases of the project - We were allowed a 3 month trial that allowed us to have an informed decision before we committed to longer lasting agreement.
One of the areas which i think is not a advantage is the cost associated with implementation of the product
Implementation Complexity - The implementation was complex and time consuming process. It did require integration with various existing systems and data sources within the organisation. Although, the ROI the platform delivered was multifold and hence the time and money was justifiable.
For the beginning of the collaboration, we had to prepay a certain amount - we do not support this module, but this was changed in later phases. Quality contract also assumes a lot of proactivity from the client - the Supplier could increase the response rate in following the contract consumption. There are no other weaknesses for this tool at this point in time.
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Singleview Reviews and Ratings
- SENIOR BUSINESS RELATIONSHIP MANAGER50M-1B USDHealthcare and BiotechReview Source
Single view for effective revenue management
This is a very good billing and customer revenue management system. One of the key advantages is the reflection of real time changes in module once done on administration side . it gives flexibility to organizations to make changes as and when required on short notices and entire module gets reflected - Manager. Customer Success50M-1B USDSoftwareReview Source
SingleView by CSG: Empowering Unified Customer Insights
SingleView helped us address the complex challenges of managing customer data for telecommunication and utilities. It offers us with a unified view of customer information by consolidating data from multiple sources and systems into single, centralised platform. It did come with an Unified Customer View which helped us eliminate data silos and duplication, and inconsistencies allowing us to have a holistic understanding of our customers. By consolidating customer data and streamlining processes, SingleView improves operational efficiency. It did reduce manual data entry and reconciliations, automates service provisioning and activation and enables real time rating and charging. These efficiencies resulted in cost savings, reduced errors by a significant percent and faster time-to-market for new offerings. - SENIOR GLOBAL CATEGORY MANAGER1B-10B USDTelecommunicationReview Source
Great Central Platform for multi-tenant Organizations
The solution was purchased for testing purposes of our Voice service which provided good results. We decided to renew the subscription. - VP10B+ USDIT ServicesReview Source
overall a great product and a great team that puts customers first
CSG is one of the world class vendors who puts customer experience on top of the list. They are very flexible when it comes to product support and work very closely with our teams. The configurable solution drives our speed to market objective. - Testing50M-1B USDTelecommunicationReview Source
For tester and development very good product
this very good product. very usefull product for telecomuinication. yes this can han multipile threat. this can be more user frandly