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Market Presence: Social Software in the Workplace, Workstream Collaboration

Overview

Product Information on Slack

Updated 13th October 2025

What is Slack?

Slack is a software designed for team communication and collaboration, enabling users to organize conversations into channels based on projects, topics, or departments. The software provides tools for messaging, file sharing, and integrating various external apps, assisting in streamlining workflows and centralizing information. Slack offers search functionalities for messages and files, and supports notifications to keep users updated on relevant activities. Its features are intended to address business challenges related to fragmented communication, improving coordination and project management in organizations by consolidating communication within a secure, accessible platform.

Slack Pricing

Slack software offers a tiered pricing model with options including free, paid standard, plus, and enterprise plans. The free plan provides limited functionality and usage, while paid plans are structured on a per-user, per-month basis with additional features and administrative controls based on plan selection. The enterprise plan is designed for organizations with advanced requirements and is priced based on negotiation.

Overall experience with Slack

Senior Data Analyst
50M - 250M USD, Media
FAVORABLE

“Strong Infrastructure Supports AI Workloads, New Users Face Configuration Complexity”

5.0
Mar 9, 2026
I have 6 years of experiance with the cloud platfotm has been very posative the platform provides strong infrastructure capabilities. Reliable performance and scalability that supports growing data and AI workload its allows us to deploy and manage applications. efficiently while maintaining high availability and security.Integration with advanced technologies such as AI and Machine learning technology also helps our organization experiment with generative AI user cases and modern data solutions. The platform is flexible and offers a wide range of tools that support data analytics and infrastructure management.
It Manager
Gov't/PS/ED <5,000 Employees, Education
CRITICAL

“Drop In Drop Out Channels Foster Connection, Limited Customization Noted by Users”

3.0
Apr 21, 2026
Great communications application that allows for easy drop in, drop out channels for our staff that WFH to feel like they're still connected

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
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Logo of Slack

Slack

bySalesforce (Slack)
in
4.6

About Company

Company Details

Updated 27th October 2023
Company type
Public
Year Founded
2009
Head office location
San Fransisco, United States
Number of employees
1001 - 5000
Website
https://slack.com/intl/en-gb/

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User Sentiment About Slack
Reviewer Insights for: Slack
Deciding Factors: Slack Vs. Market Average
Performance of Slack Across Market Features

Slack Likes & Dislikes

Like

The Scalability and reliable performance, and a wide range of cloud services that support AI, data, and application deployment efficiently.

Like

Slack is incredibly easy to use. The drop in drop out, click once type of mentality is fantastic to use

Like

I like that Slack allows you to communicate on your laptop or smart phone and still have the smooth operation no matter which you need to use in the moment.

Dislike

Coast Management and configuration of some advanced services can be complex to new users.

Dislike

- hard to customize to explicit company brands across the entire platform - When there is an error, it can be hard to troubleshoot from a IT point of view. - Doesn't have as many options for screen share / collaboration offers as other platforms

Dislike

In using this software over the past year I have yet to find anything I dislike about it.

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Peer Discussions

What Your Peers Are Saying About Slack

VP of IT
I am revisiting our messaging retention thresholds more specifically for email (Google) and instant messaging (Slack). Was curious as to what is generally being used as the threshold for these 2 communications tools (i.e.; 30 days, 6 months, etc.)?
Director of IT
I also am curious what other organizations are doing on this front.  We had an event where legal had us put an indefinite hold on all messages (email, IM, etc) and now that has just become the standard.  Would like to compare what other organizations are doing and try to get us back to something that doesn't hold messages forever.
See Full Discussion
29 Jan 20251.3k Views1 Comment
VP SALES OPERATIONS & ENABLEMENT
Does anyone have experience with Slack Sales Elevate or Slack AI?  If so, did you see any productivity improvements, specifically for Sales?   We are looking at Sales Elevate for a few specific use cases: (1) Deal Desk efficency improvements; (2) Summaries of changes made to opportunities for sales leaders; (3) Account planning (there are collaborative templates in Sales Elevate which you can configure to meet your org's needs).   We're also interested because it seems like an easy way to start using AI in a fairly low risk area.   For context, we use SFDC CRM already.  
Founder
Been disappointed by it honestly, especially when compared to Momentum.io it doesn’t even come close.
See Full Discussion
27 Aug 2024201 Views1 Comment

Slack Reviews and Ratings

Showing data for 6902 ratings and reviews for Social Software in the Workplace market. View all 7495 ratings and reviews across markets for a complete picture.

4.6

(6902 Ratings)

Rating Distribution

5 Star
60%
4 Star
36%
3 Star
4%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.6

Service & Support

4.6

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Senior Data Analyst
    50M-1B USD
    Media
    Review Source

    Strong Infrastructure Supports AI Workloads, New Users Face Configuration Complexity

    5.0
    Mar 9, 2026
    I have 6 years of experiance with the cloud platfotm has been very posative the platform provides strong infrastructure capabilities. Reliable performance and scalability that supports growing data and AI workload its allows us to deploy and manage applications. efficiently while maintaining high availability and security.Integration with advanced technologies such as AI and Machine learning technology also helps our organization experiment with generative AI user cases and modern data solutions. The platform is flexible and offers a wide range of tools that support data analytics and infrastructure management.
  • Fleet Supervisor
    <50M USD
    Transportation
    Review Source

    Slack Enables Consistent Communication Across Devices With Seamless Operation Experience

    5.0
    Dec 1, 2025
    Slack is an amazing way to communicate with fellow employees that allows you to keep track of conversations whether it be one on one or in groups.
  • FOUNDER
    <50M USD
    Software
    Review Source

    Slack Enables Convenient Communication But Multiple Chat Areas May Cause Confusion

    5.0
    Dec 5, 2025
    Slack is our most used tool of the day. It helps us communicate with internal, external and client teams.
  • CHIEF MARKETING OFFICER
    <50M USD
    Software
    Review Source

    Streamlined Communication Across Teams With Simple Interface and Collaborative Features

    5.0
    Dec 12, 2025
    It's very easy to use, and makes communicating with resources and teams across projects very easy.
  • OPERATIONS MANAGER
    Gov't/PS/Ed
    Education
    Review Source

    Separate Online Workspace Enhances Organization and Communication for Work Purposes

    4.0
    Dec 7, 2025
    I think overall it is helpful to have a work based communication tool.-
...
Showing Result 1-5 of 6822

Recommended Gartner Insights

  • Critical Capabilities for Social Software in the Workplace
  • Magic Quadrant for Social Software in the Workplace