• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • Loading categories...

      Browse All Categories

      Loading markets...

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Slack
Logo of Slack

Slack

bySalesforce (Slack)
in
4.6
2024
Market Presence: Social Software in the Workplace, Workstream Collaboration

Overview

Product Information on Slack

Updated 13th October 2025

What is Slack?

Slack is a software designed for team communication and collaboration, enabling users to organize conversations into channels based on projects, topics, or departments. The software provides tools for messaging, file sharing, and integrating various external apps, assisting in streamlining workflows and centralizing information. Slack offers search functionalities for messages and files, and supports notifications to keep users updated on relevant activities. Its features are intended to address business challenges related to fragmented communication, improving coordination and project management in organizations by consolidating communication within a secure, accessible platform.

Slack Pricing

Slack software offers a tiered pricing model with options including free, paid standard, plus, and enterprise plans. The free plan provides limited functionality and usage, while paid plans are structured on a per-user, per-month basis with additional features and administrative controls based on plan selection. The enterprise plan is designed for organizations with advanced requirements and is priced based on negotiation.

Overall experience with Slack

Data Analyst
3B - 10B USD, Software
FAVORABLE

“Intuitive Features Like Huddles Stand Out Despite Slack’s Premium Pricing Concerns”

5.0
Jan 22, 2026
SLACK remains the gold standard for team culture and rapid-fire communications. My overall experience is that it is the most "human-centric" tool in the enterprise space.
HEAD OF IT INFRASTRUCTURE
50M - 250M USD, Banking
CRITICAL

“Salesforce Acquisition Shifts Dynamics: Unpacking the Move Away from Slack”

3.0
Oct 30, 2024
Since Salesforce acquisition we are moving towards remove slack from our enviroment

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2024
For Market:
Workstream Collaboration

About Company

Company Details

Updated 27th October 2023
Company type
Public
Year Founded
2009
Head office location
San Fransisco, United States
Number of employees
1001 - 5000
Website
https://slack.com/intl/en-gb/

Do You Manage Peer Insights at Salesforce (Slack)?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Slack
Performance of Slack Across Market Features

Slack Likes & Dislikes

Like

Intuitive Huddles: The low-friction nature of huddles - now with automated AI meeting notes and multi-person sharing - makes them far superior to formal apps. Canvas Integration: Canvas has matured into a powerful way to store persistent data directly alongside a channel, reducing the need to jump out to other note taking tools. Third-party Ecosystem: Slack's app directory remains unmatched. Whether it's triggering a Jira ticket, deploying code via Github or pulling data, the integrations feel native rather than bolted on

Like

Ease to use, integration with devices and integration with other tools, specially monitoring tools

Like

1. Communication. It's great for a working group to keep everyone up to date. 2. Channels. Probably my favorite feature. No matter how many were used, it never felt like too many, and it allowed for direct looks at needed information. 3. Mobile friendly. Was able to be on the go and still keep up.

Dislike

Premium pricing and search is difficult

Dislike

The new sales model from salesforce and usage disclosure agreements are forcing us to stop slack usage. In their new salesforce contracts, terms such as using our conversation for training their models are present and we cannot remove them. Concerns a lot our legal and compliance departments. Unable to conditional access only to corporate devices.

Dislike

1. Some found it hard to get used to. Most didn't and we thought it was 100% better than lengthy email threads. 2. Some had a hard time finding saved files. 3. Maybe a handier guide available.

Top Slack Alternatives

Logo of Microsoft Teams
1. Microsoft Teams
4.4
(516 Ratings)
Logo of Google Chat
2. Google Chat
4.5
(185 Ratings)
Logo of Webex Suite
3. Webex Suite
4.4
(128 Ratings)
View All Alternatives

Peer Discussions

What Your Peers Are Saying About Slack

VP of IT
I am revisiting our messaging retention thresholds more specifically for email (Google) and instant messaging (Slack). Was curious as to what is generally being used as the threshold for these 2 communications tools (i.e.; 30 days, 6 months, etc.)?
Director of IT
I also am curious what other organizations are doing on this front.  We had an event where legal had us put an indefinite hold on all messages (email, IM, etc) and now that has just become the standard.  Would like to compare what other organizations are doing and try to get us back to something that doesn't hold messages forever.
See Full Discussion
29 Jan 20251.3k Views1 Comment
VP SALES OPERATIONS & ENABLEMENT
Does anyone have experience with Slack Sales Elevate or Slack AI?  If so, did you see any productivity improvements, specifically for Sales?   We are looking at Sales Elevate for a few specific use cases: (1) Deal Desk efficency improvements; (2) Summaries of changes made to opportunities for sales leaders; (3) Account planning (there are collaborative templates in Sales Elevate which you can configure to meet your org's needs).   We're also interested because it seems like an easy way to start using AI in a fairly low risk area.   For context, we use SFDC CRM already.  
Founder
Been disappointed by it honestly, especially when compared to Momentum.io it doesn’t even come close.
See Full Discussion
27 Aug 2024184 Views1 Comment

Slack Reviews and Ratings

Showing data for 584 ratings and reviews for Workstream Collaboration market. View all 7477 ratings and reviews across markets for a complete picture.

4.6

(584 Ratings)

Rating Distribution

5 Star
60%
4 Star
36%
3 Star
3%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.7

Service & Support

4.6

Product Capabilities

4.7

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Data Analyst
    1B-10B USD
    Software
    Review Source

    Intuitive Features Like Huddles Stand Out Despite Slack’s Premium Pricing Concerns

    5.0
    Jan 22, 2026
    SLACK remains the gold standard for team culture and rapid-fire communications. My overall experience is that it is the most "human-centric" tool in the enterprise space.
  • COMMUNICATIONS MANAGER
    <50M USD
    Media
    Review Source

    Mobile-Friendly Slack Eases Team Communication, Some Struggle With Navigation

    5.0
    Aug 18, 2025
    I have used Slack in the work environment and as a nonprofit volunteer on both desktop and phone and in all cases, have found it extremely effective for communicating.
  • VP, Engineering
    10B+ USD
    Software
    Review Source

    Slack is the agenticOS

    5.0
    Dec 10, 2025
    Slack has been a great tool addition in terms of productivity and integration getting access to various developer tools within the flow of the work and conversation.
  • SOFTWARE DEVELOPER
    10B+ USD
    Banking
    Review Source

    Slack Enable Seamless Team Collaboration

    5.0
    Nov 10, 2025
    Slack was a been an awesome collaboration tool that me and my team use to coordinate projects, post team updates, and message each other on a day to day basis. Functionality is simple and easy to use and performance is great.
  • Head Regional Sales
    1B-10B USD
    IT Services
    Review Source

    Real-Time Messaging and Video Tools Enhance Internal and External Team Collaboration

    5.0
    Dec 9, 2025
    It brings communication, collaboration and productivity in a unique place. Good interface using real time messaging and video call making team work faster, organized and aware.
...
Showing Result 1-5 of 616

Recommended Gartner Research

  • Market Guide for Workstream Collaboration

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.