Sprinklr Unified-CXM Platform has a number of adjustable widgets that we used via a simple drag-and-drop process that made it quick and easy to choose what information to display. With the robust analytics we monitor our engagement numbers, track social customer service sentiment charts and we are well equipped to catch any customer service inquiries. We use Sprinklr Unified-CXM Platform dashboard to manage a few different Twitter and Facebook pages.

We use Sprinklr mainly for analysis of the social engagement of brands. Sprinklr has served as a unified platform that covers almost all social media platforms. We can schedule posts and it gives great insights on customer experience.