Name: Sprinklr Unified-CXM Platform
Rating: 4.6 (41 reviews)

Overview

Product Information on Sprinklr Unified-CXM Platform

Updated 11th November 2025

What is Sprinklr Unified-CXM Platform?

Sprinklr Unified-CXM Platform is a software designed to help organizations manage customer experiences across various digital channels. The software offers features such as social media listening, engagement, publishing, and analytics, allowing users to monitor conversations, measure sentiment, and respond to customer inquiries from different platforms in a unified interface. It supports workflow automation, collaboration tools, and integration with third-party applications to streamline communication and operational processes. The software addresses the business challenge of managing customer interactions at scale by providing centralized oversight and data-driven insights, which support informed decision-making and improve responsiveness to customer needs.

Overall experience with Sprinklr Unified-CXM Platform

IT Associate

50M - 250M USD, Transportation

FAVORABLE

“Direct Management Enabled Smooth Setup Despite Challenges In IT Adaptation”

5.0

Jun 23, 2025

excellent implementation and sales teams, we managed everything directly and quick making seamless implementation.

Consultant

50M - 250M USD, Miscellaneous

CRITICAL

“A decent platform for Social Analytics”

3.0

Jan 11, 2022

We use Sprinklr mainly for analysis of the social engagement of brands. Sprinklr has served as a unified platform that covers almost all social media platforms. We can schedule posts and it gives great insights on customer experience.

About Company

Company Description

Sprinklr is an enterprise that aims to unify different teams to improve customer satisfaction. Established in 2009, the company initially observed that fragmented software solutions were disrupting the customer experience and stifling growth. To address this, Sprinklr developed a single-code architecture platform to eliminate internal organizational silos. The company has now evolved into a prominent organization delivering a Unified Customer Experience Management platform. This system utilizes Sprinklr AI+ to assist teams across customer service and marketing departments in engaging with and enhancing customer experiences across all modern channels. Sprinklr, while based in New York City, operates in 25 countries, across 24 time zones, and serves numerous notable enterprises.

Company Details

Company type

Public

Year Founded

2009

Head office location

New York, United States

Number of employees

1001 - 5000

Website

https://www.sprinklr.com/

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Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Sprinklr Unified-CXM Platform

Deciding Factors: Sprinklr Unified-CXM Platform Vs. Market Average

Performance of Sprinklr Unified-CXM Platform Across Market Features

Sprinklr Unified-CXM Platform Likes & Dislikes

The capabilities and possibilities of customize the took to make it a perfect fit for our business requirements

It has a wide range of features when it comes to analytical tools. We can customize the dashboard as per our requirements. Scheduling of posts has been easy now. The platform is stable and they introduce new functionalities on a regular basis.

Listening and monitoring - this is a core element of the platform and the service we make most use of.

Sometimes changes were difficult to to translate to IT requirements.

One of the things that I found frustrating is the filter updating part, you have to double-check every time you change the filter for a complete tab and with the sub-categories. It might be confusing in the initial stages. Sometimes it also lags considerably.

1) The UI is overwhelming and not especially user friendly. This is a tool for specialists to develop campaigns, generate insight, interpret and pass on to other stakeholders. 2) Integrations to social platforms for publishing are patchy - some easier than others, some not yet possible, some vulberable to unannounced changes from third party platforms.

Top Sprinklr Unified-CXM Platform Alternatives

Peer Discussions

Sprinklr Unified-CXM Platform Reviews and Ratings

Recommended Gartner Insights

Market Guide for Social Analytics Applications

50M-1B USD

Transportation

Review Source

Direct Management Enabled Smooth Setup Despite Challenges In IT Adaptation

HEAD OF MARKETING TECHNOLOGY

1B-10B USD

Media

UI can be offputting to inexperienced users but this is a very powerful set of tools

4.0

Oct 30, 2023

Brilliant tool - fab reporting, huge potential but must be implemented properly to reap the benefits

HEAD OF REVOPS

Manufacturing

Social media analytics weapon to measure online success

Mar 23, 2023

Sprinklr Unified-CXM Platform has a number of adjustable widgets that we used via a simple drag-and-drop process that made it quick and easy to choose what information to display. With the robust analytics we monitor our engagement numbers, track social customer service sentiment charts and we are well equipped to catch any customer service inquiries. We use Sprinklr Unified-CXM Platform dashboard to manage a few different Twitter and Facebook pages.

Associate Manager

10B+ USD

Best Social Media Post scheduling tool

Jan 21, 2022

Sprinklr is the industry leader when it comes to monitoring social media, understanding customer sentiments, and scheduling posts.

Miscellaneous

Overview

Product Information on Sprinklr Unified-CXM Platform

What is Sprinklr Unified-CXM Platform?

Sprinklr Unified-CXM Platform Pricing

Overall experience with Sprinklr Unified-CXM Platform

“Direct Management Enabled Smooth Setup Despite Challenges In IT Adaptation”

“A decent platform for Social Analytics”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Sprinklr Unified-CXM Platform

Deciding Factors: Sprinklr Unified-CXM Platform Vs. Market Average

Performance of Sprinklr Unified-CXM Platform Across Market Features

Sprinklr Unified-CXM Platform Likes & Dislikes

Top Sprinklr Unified-CXM Platform Alternatives

Peer Discussions

Sprinklr Unified-CXM Platform Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

Sprinklr Unified-CXM Platform Likes & Dislikes

Top Sprinklr Unified-CXM Platform Alternatives

Sprinklr Unified-CXM Platform Reviews and Ratings

Reviewer Insights for: Sprinklr Unified-CXM Platform

Performance of Sprinklr Unified-CXM Platform Across Market Features

Deciding Factors: Sprinklr Unified-CXM Platform Vs. Market Average

Direct Management Enabled Smooth Setup Despite Challenges In IT Adaptation

UI can be offputting to inexperienced users but this is a very powerful set of tools

Social media analytics weapon to measure online success

Best Social Media Post scheduling tool

A decent platform for Social Analytics

4.6

(41 Ratings)

Rating Distribution

Customer Experience

Product Capabilities

1. Zendesk Support

2. Intercom Helpdesk

3. Hootsuite