Overview
Product Information on Sprinklr Unified-CXM Platform
What is Sprinklr Unified-CXM Platform?
Sprinklr Unified-CXM Platform Pricing
Overall experience with Sprinklr Unified-CXM Platform
“Direct Management Enabled Smooth Setup Despite Challenges In IT Adaptation”
“A decent platform for Social Analytics”
About Company
Company Description
Sprinklr is an enterprise that aims to unify different teams to improve customer satisfaction. Established in 2009, the company initially observed that fragmented software solutions were disrupting the customer experience and stifling growth. To address this, Sprinklr developed a single-code architecture platform to eliminate internal organizational silos. The company has now evolved into a prominent organization delivering a Unified Customer Experience Management platform. This system utilizes Sprinklr AI+ to assist teams across customer service and marketing departments in engaging with and enhancing customer experiences across all modern channels. Sprinklr, while based in New York City, operates in 25 countries, across 24 time zones, and serves numerous notable enterprises.
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Sprinklr Unified-CXM Platform Likes & Dislikes
The capabilities and possibilities of customize the took to make it a perfect fit for our business requirements
It has a wide range of features when it comes to analytical tools. We can customize the dashboard as per our requirements. Scheduling of posts has been easy now. The platform is stable and they introduce new functionalities on a regular basis.
Listening and monitoring - this is a core element of the platform and the service we make most use of.
Sometimes changes were difficult to to translate to IT requirements.
One of the things that I found frustrating is the filter updating part, you have to double-check every time you change the filter for a complete tab and with the sub-categories. It might be confusing in the initial stages. Sometimes it also lags considerably.
1) The UI is overwhelming and not especially user friendly. This is a tool for specialists to develop campaigns, generate insight, interpret and pass on to other stakeholders. 2) Integrations to social platforms for publishing are patchy - some easier than others, some not yet possible, some vulberable to unannounced changes from third party platforms.
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Peer Discussions
Sprinklr Unified-CXM Platform Reviews and Ratings
- IT Associate50M-1B USDTransportationReview Source
Direct Management Enabled Smooth Setup Despite Challenges In IT Adaptation
excellent implementation and sales teams, we managed everything directly and quick making seamless implementation. - HEAD OF MARKETING TECHNOLOGY1B-10B USDMediaReview Source
UI can be offputting to inexperienced users but this is a very powerful set of tools
Brilliant tool - fab reporting, huge potential but must be implemented properly to reap the benefits - HEAD OF REVOPS1B-10B USDManufacturingReview Source
Social media analytics weapon to measure online success
Sprinklr Unified-CXM Platform has a number of adjustable widgets that we used via a simple drag-and-drop process that made it quick and easy to choose what information to display. With the robust analytics we monitor our engagement numbers, track social customer service sentiment charts and we are well equipped to catch any customer service inquiries. We use Sprinklr Unified-CXM Platform dashboard to manage a few different Twitter and Facebook pages. - Associate Manager10B+ USDMediaReview Source
Best Social Media Post scheduling tool
Sprinklr is the industry leader when it comes to monitoring social media, understanding customer sentiments, and scheduling posts. - Consultant50M-1B USDMiscellaneousReview Source
A decent platform for Social Analytics
We use Sprinklr mainly for analysis of the social engagement of brands. Sprinklr has served as a unified platform that covers almost all social media platforms. We can schedule posts and it gives great insights on customer experience.