Overview
Product Information on Sprinklr Unified-CXM Platform
Updated 11th November 2025
What is Sprinklr Unified-CXM Platform?
Sprinklr Unified-CXM Platform Pricing
Overall experience with Sprinklr Unified-CXM Platform
IT Associate
50M - 250M USD, TransportationFAVORABLE
“Direct Management Enabled Smooth Setup Despite Challenges In IT Adaptation”
excellent implementation and sales teams, we managed everything directly and quick making seamless implementation.
Consultant
50M - 250M USD, MiscellaneousCRITICAL
“A decent platform for Social Analytics”
We use Sprinklr mainly for analysis of the social engagement of brands. Sprinklr has served as a unified platform that covers almost all social media platforms. We can schedule posts and it gives great insights on customer experience.
About Company
Company Description
Sprinklr is an enterprise that aims to unify different teams to improve customer satisfaction. Established in 2009, the company initially observed that fragmented software solutions were disrupting the customer experience and stifling growth. To address this, Sprinklr developed a single-code architecture platform to eliminate internal organizational silos. The company has now evolved into a prominent organization delivering a Unified Customer Experience Management platform. This system utilizes Sprinklr AI+ to assist teams across customer service and marketing departments in engaging with and enhancing customer experiences across all modern channels. Sprinklr, while based in New York City, operates in 25 countries, across 24 time zones, and serves numerous notable enterprises.
Company Details
Company type
Public
Year Founded
2009
Head office location
New York, United States
Number of employees
1001 - 5000
Website
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- IT Associate50M-1B USDTransportationReview Source
Direct Management Enabled Smooth Setup Despite Challenges In IT Adaptation
excellent implementation and sales teams, we managed everything directly and quick making seamless implementation. - HEAD OF MARKETING TECHNOLOGY1B-10B USDMediaReview Source
UI can be offputting to inexperienced users but this is a very powerful set of tools
Brilliant tool - fab reporting, huge potential but must be implemented properly to reap the benefits - HEAD OF REVOPS1B-10B USDManufacturingReview Source
Social media analytics weapon to measure online success
Sprinklr Unified-CXM Platform has a number of adjustable widgets that we used via a simple drag-and-drop process that made it quick and easy to choose what information to display. With the robust analytics we monitor our engagement numbers, track social customer service sentiment charts and we are well equipped to catch any customer service inquiries. We use Sprinklr Unified-CXM Platform dashboard to manage a few different Twitter and Facebook pages. - Associate Manager10B+ USDMediaReview Source
Best Social Media Post scheduling tool
Sprinklr is the industry leader when it comes to monitoring social media, understanding customer sentiments, and scheduling posts. - Consultant50M-1B USDMiscellaneousReview Source
A decent platform for Social Analytics
We use Sprinklr mainly for analysis of the social engagement of brands. Sprinklr has served as a unified platform that covers almost all social media platforms. We can schedule posts and it gives great insights on customer experience.
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