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  3. Sprinklr Unified-CXM Platform
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Sprinklr Unified-CXM Platform

bySprinklr
in
4.5
Market Presence: Social Analytics Applications, Social Monitoring and Analytics (Transitioning to Social Media Management and Listening)

Overview

Product Information on Sprinklr Unified-CXM Platform

Updated 11th November 2025

What is Sprinklr Unified-CXM Platform?

Sprinklr Unified-CXM Platform is a software designed to help organizations manage customer experiences across various digital channels. The software offers features such as social media listening, engagement, publishing, and analytics, allowing users to monitor conversations, measure sentiment, and respond to customer inquiries from different platforms in a unified interface. It supports workflow automation, collaboration tools, and integration with third-party applications to streamline communication and operational processes. The software addresses the business challenge of managing customer interactions at scale by providing centralized oversight and data-driven insights, which support informed decision-making and improve responsiveness to customer needs.

Sprinklr Unified-CXM Platform Pricing

Sprinklr Unified-CXM Platform software offers a pricing model based on subscriptions with variations according to the number of users, modules included, and support level. The software typically provides customized pricing according to specific enterprise requirements, which may include integration capabilities, usage volume, and selected feature sets.

Overall experience with Sprinklr Unified-CXM Platform

IT Associate
50M - 250M USD, Transportation
FAVORABLE

“Direct Management Enabled Smooth Setup Despite Challenges In IT Adaptation”

5.0
Jun 23, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Consultant
50M - 250M USD, Miscellaneous
CRITICAL

“A decent platform for Social Analytics”

3.0
Jan 11, 2022
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 7th December 2023

Sprinklr is an enterprise that aims to unify different teams to improve customer satisfaction. Established in 2009, the company initially observed that fragmented software solutions were disrupting the customer experience and stifling growth. To address this, Sprinklr developed a single-code architecture platform to eliminate internal organizational silos. The company has now evolved into a prominent organization delivering a Unified Customer Experience Management platform. This system utilizes Sprinklr AI+ to assist teams across customer service and marketing departments in engaging with and enhancing customer experiences across all modern channels. Sprinklr, while based in New York City, operates in 25 countries, across 24 time zones, and serves numerous notable enterprises.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2009
Head office location
New York, United States
Number of employees
1001 - 5000
Website
https://www.sprinklr.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Sprinklr Unified-CXM Platform Reviews and Ratings

4.5

(41 Ratings)

Rating Distribution

5 Star
34%
4 Star
44%
3 Star
20%
2 Star
2%
1 Star
0%
Why ratings and reviews count differ?
  • IT Associate
    50M-1B USD
    Transportation
    Review Source

    Direct Management Enabled Smooth Setup Despite Challenges In IT Adaptation

    5.0
    Jun 23, 2025
    excellent implementation and sales teams, we managed everything directly and quick making seamless implementation.
  • IT Associate
    50M-1B USD
    Transportation
    Review Source

    Direct Management Enabled Smooth Setup Despite Challenges In IT Adaptation

    5.0
    Jun 23, 2025
    excellent implementation and sales teams, we managed everything directly and quick making seamless implementation.
  • Read All 41 Reviews

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Reviewer Insights for: Sprinklr Unified-CXM Platform
Deciding Factors: Sprinklr Unified-CXM Platform Vs. Market Average
Performance of Sprinklr Unified-CXM Platform Across Market Features

Sprinklr Unified-CXM Platform Likes & Dislikes

Like

The capabilities and possibilities of customize the took to make it a perfect fit for our business requirements

Like

The capabilities and possibilities of customize the took to make it a perfect fit for our business requirements

Like

The capabilities and possibilities of customize the took to make it a perfect fit for our business requirements

Dislike

One of the things that I found frustrating is the filter updating part, you have to double-check every time you change the filter for a complete tab and with the sub-categories. It might be confusing in the initial stages. Sometimes it also lags considerably.

Dislike

One of the things that I found frustrating is the filter updating part, you have to double-check every time you change the filter for a complete tab and with the sub-categories. It might be confusing in the initial stages. Sometimes it also lags considerably.

Dislike

One of the things that I found frustrating is the filter updating part, you have to double-check every time you change the filter for a complete tab and with the sub-categories. It might be confusing in the initial stages. Sometimes it also lags considerably.