Name: Sprinklr Unified-CXM Platform
Rating: 4.6 (41 reviews)

Overview

Product Information on Sprinklr Unified-CXM Platform

Updated 11th November 2025

What is Sprinklr Unified-CXM Platform?

Sprinklr Unified-CXM Platform is a software designed to help organizations manage customer experiences across various digital channels. The software offers features such as social media listening, engagement, publishing, and analytics, allowing users to monitor conversations, measure sentiment, and respond to customer inquiries from different platforms in a unified interface. It supports workflow automation, collaboration tools, and integration with third-party applications to streamline communication and operational processes. The software addresses the business challenge of managing customer interactions at scale by providing centralized oversight and data-driven insights, which support informed decision-making and improve responsiveness to customer needs.

Overall experience with Sprinklr Unified-CXM Platform

IT Associate

50M - 250M USD, Transportation

FAVORABLE

“Direct Management Enabled Smooth Setup Despite Challenges In IT Adaptation”

5.0

Jun 23, 2025

excellent implementation and sales teams, we managed everything directly and quick making seamless implementation.

General Manager Digital

10B - 30B USD, Manufacturing

CRITICAL

“Decent solution that covers the bases”

3.0

Nov 24, 2021

A decent solution that covers the bases but customer service could be a little better. We had instances of reports and data being significantly different at times but didn't hear back from the team despite follow up.

About Company

Company Description

Sprinklr is an enterprise that aims to unify different teams to improve customer satisfaction. Established in 2009, the company initially observed that fragmented software solutions were disrupting the customer experience and stifling growth. To address this, Sprinklr developed a single-code architecture platform to eliminate internal organizational silos. The company has now evolved into a prominent organization delivering a Unified Customer Experience Management platform. This system utilizes Sprinklr AI+ to assist teams across customer service and marketing departments in engaging with and enhancing customer experiences across all modern channels. Sprinklr, while based in New York City, operates in 25 countries, across 24 time zones, and serves numerous notable enterprises.

Company Details

Company type

Public

Year Founded

2009

Head office location

New York, United States

Number of employees

1001 - 5000

Website

https://www.sprinklr.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Sprinklr Unified-CXM Platform

Performance of Sprinklr Unified-CXM Platform Across Market Features

Sprinklr Unified-CXM Platform Likes & Dislikes

The capabilities and possibilities of customize the took to make it a perfect fit for our business requirements

Significant listening capabilities - offers an overview of what's happening and puts priority in terms of intended action. Setting up custom dashboards is relatively easy and user friendly. Workflows and tagging to relevant spoc make it easier in case you are looking after a lot of geographies or accounts.

Listening and monitoring - this is a core element of the platform and the service we make most use of.

Sometimes changes were difficult to to translate to IT requirements.

The KPIs are often significantly different at times when compared with naive platform dashboards. Maybe APIs could offer a bridge.

1) The UI is overwhelming and not especially user friendly. This is a tool for specialists to develop campaigns, generate insight, interpret and pass on to other stakeholders. 2) Integrations to social platforms for publishing are patchy - some easier than others, some not yet possible, some vulberable to unannounced changes from third party platforms.

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Peer Discussions

Sprinklr Unified-CXM Platform Reviews and Ratings

Recommended Gartner Insights

Market Guide for Social Monitoring and Analytics (Transitioning to Social Media Management and Listening)

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50M-1B USD

Transportation

Review Source

Direct Management Enabled Smooth Setup Despite Challenges In IT Adaptation

HEAD OF MARKETING TECHNOLOGY

1B-10B USD

Media

UI can be offputting to inexperienced users but this is a very powerful set of tools

4.0

Oct 30, 2023

Brilliant tool - fab reporting, huge potential but must be implemented properly to reap the benefits

10B+ USD

Manufacturing

Decent solution that covers the bases

Nov 23, 2021

Digital Project Manager

Healthcare and Biotech

Sprinklr is used across our consumer business and in use globally.

Dec 20, 2017

Publishing - easy to use and integrates with web analytics. Listening Dashboards - set up custom listening queries to stay on top of relevant conversations. Reporting - design customizable reports tailored to your organization's needs. Listening - (full firehose) Probably not the fault of Sprinklr, but because listening is charged based on volume, my organization sets limits on the kind of listening reports we can create. Workflows - I have tried team workflows in Sprinklr and found that the process was more cumbersome than helpful. Planning - my team actually prefers to use Google Sheets for planning and Sprinklr for publication, listening, and reporting.

Overview

Product Information on Sprinklr Unified-CXM Platform

What is Sprinklr Unified-CXM Platform?

Sprinklr Unified-CXM Platform Pricing

Overall experience with Sprinklr Unified-CXM Platform

“Direct Management Enabled Smooth Setup Despite Challenges In IT Adaptation”

“Decent solution that covers the bases”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Sprinklr Unified-CXM Platform

Performance of Sprinklr Unified-CXM Platform Across Market Features

Sprinklr Unified-CXM Platform Likes & Dislikes

Top Sprinklr Unified-CXM Platform Alternatives

Peer Discussions

Sprinklr Unified-CXM Platform Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

Sprinklr Unified-CXM Platform Likes & Dislikes

Top Sprinklr Unified-CXM Platform Alternatives

Sprinklr Unified-CXM Platform Reviews and Ratings

Performance of Sprinklr Unified-CXM Platform Across Market Features

Direct Management Enabled Smooth Setup Despite Challenges In IT Adaptation

UI can be offputting to inexperienced users but this is a very powerful set of tools

Decent solution that covers the bases

Sprinklr is used across our consumer business and in use globally.

4.7

(4 Ratings)

Rating Distribution

Customer Experience

Product Capabilities

1. NetBase Application

2. Brandwatch Analytics

3. Konnect Insights

Reviewer Insights for: Sprinklr Unified-CXM Platform