Overview
Product Information on Sprinklr Unified-CXM Platform
What is Sprinklr Unified-CXM Platform?
Sprinklr Unified-CXM Platform Pricing
Overall experience with Sprinklr Unified-CXM Platform
“Direct Management Enabled Smooth Setup Despite Challenges In IT Adaptation”
“Decent solution that covers the bases”
About Company
Company Description
Sprinklr is an enterprise that aims to unify different teams to improve customer satisfaction. Established in 2009, the company initially observed that fragmented software solutions were disrupting the customer experience and stifling growth. To address this, Sprinklr developed a single-code architecture platform to eliminate internal organizational silos. The company has now evolved into a prominent organization delivering a Unified Customer Experience Management platform. This system utilizes Sprinklr AI+ to assist teams across customer service and marketing departments in engaging with and enhancing customer experiences across all modern channels. Sprinklr, while based in New York City, operates in 25 countries, across 24 time zones, and serves numerous notable enterprises.
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Reviewer Insights for: Sprinklr Unified-CXM Platform
Performance of Sprinklr Unified-CXM Platform Across Market Features
Sprinklr Unified-CXM Platform Likes & Dislikes
The capabilities and possibilities of customize the took to make it a perfect fit for our business requirements
Significant listening capabilities - offers an overview of what's happening and puts priority in terms of intended action. Setting up custom dashboards is relatively easy and user friendly. Workflows and tagging to relevant spoc make it easier in case you are looking after a lot of geographies or accounts.
Listening and monitoring - this is a core element of the platform and the service we make most use of.
Sometimes changes were difficult to to translate to IT requirements.
The KPIs are often significantly different at times when compared with naive platform dashboards. Maybe APIs could offer a bridge.
1) The UI is overwhelming and not especially user friendly. This is a tool for specialists to develop campaigns, generate insight, interpret and pass on to other stakeholders. 2) Integrations to social platforms for publishing are patchy - some easier than others, some not yet possible, some vulberable to unannounced changes from third party platforms.
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Peer Discussions
Sprinklr Unified-CXM Platform Reviews and Ratings
- IT Associate50M-1B USDTransportationReview Source
Direct Management Enabled Smooth Setup Despite Challenges In IT Adaptation
excellent implementation and sales teams, we managed everything directly and quick making seamless implementation. - HEAD OF MARKETING TECHNOLOGY1B-10B USDMediaReview Source
UI can be offputting to inexperienced users but this is a very powerful set of tools
Brilliant tool - fab reporting, huge potential but must be implemented properly to reap the benefits - General Manager Digital10B+ USDManufacturingReview Source
Decent solution that covers the bases
A decent solution that covers the bases but customer service could be a little better. We had instances of reports and data being significantly different at times but didn't hear back from the team despite follow up. - Digital Project Manager1B-10B USDHealthcare and BiotechReview Source
Sprinklr is used across our consumer business and in use globally.
Publishing - easy to use and integrates with web analytics. Listening Dashboards - set up custom listening queries to stay on top of relevant conversations. Reporting - design customizable reports tailored to your organization's needs. Listening - (full firehose) Probably not the fault of Sprinklr, but because listening is charged based on volume, my organization sets limits on the kind of listening reports we can create. Workflows - I have tried team workflows in Sprinklr and found that the process was more cumbersome than helpful. Planning - my team actually prefers to use Google Sheets for planning and Sprinklr for publication, listening, and reporting.