Tata Communications CCaaS is a software that provides cloud-based contact center capabilities designed to enhance customer engagement across multiple communication channels. The software enables businesses to manage and streamline interactions through voice, chat, email, and social media, offering features such as intelligent routing, workforce management, and real-time analytics. Tata Communications CCaaS aims to improve operational efficiency and ensure consistent customer experiences by integrating customer interaction data with customer relationship management and other business tools. The solution addresses the problem of fragmented customer service processes by centralizing contact center operations within a secure, scalable cloud environment, supporting remote and distributed teams, and facilitating seamless collaboration among agents.
Tata Communications CCaaS Pricing
Tata Communications CCaaS software typically follows a subscription-based pricing model, where charges are based on factors such as the number of users, usage volume, and selected features or modules. The software may offer tiered plans with varying levels of functionality and support, allowing organizations to select appropriate options aligned with their operational requirements. Detailed pricing information may depend on specific implementation needs and region.
Overall experience with Tata Communications CCaaS
RPA DEVELOPER
50M - 250M USD, IT Services
FAVORABLE
“Revolutionizing Business Communication: A Multi-Device Solution”
4.0Jan 24, 2025
We can collaborate on everything in this single place like messages, videos and audio and we make it easy to work, and we can work remotely.
There are no reviews in this category.
CRITICAL
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Tata Communications is a global organization that facilitates the digital transformation of businesses. The company is key in processing around 30% of global internet routes, and has a pivotal role in connecting firms to prominent cloud service providers. As a long-standing player in the India's digital evolution, the company has been instrumental in the adoption of digital services over the last quarter of a century. Tata Communications acknowledges that connectivity is a fundamental necessity for the economy, and is dedicated to serving industry leaders in this new era of communication. In 2020, the company introduced 'Secure Connected Digital Experience' (SCDx), developed to address the increasing global demand for new operational methods. This includes the accelerated shift towards remote working, rising digital commerce, increasing security threats, and the move to more contactless experiences. The company operates in over 200 countries worldwide.
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Reviewer Insights for: Tata Communications CCaaS
Performance of Tata Communications CCaaS Across Market Features
Tata Communications CCaaS Likes & Dislikes
It helps the business to communicate easily and can connect with any device and can track the team work here. and can save the costs.
Mostly all features
The seamless integration between our telecom carrier, Contact Center platform and Workforce management. The comprehensive support extended from the network, telecom to the Contact Center platform. The PS team's commitment to the project.
It is a bit tough to set up in the initial stage and limited access to a few things.
Need to allow public IP communication and not just only PNR between sbc's
The configuration limitations of Workforce management (WFM). The complexity on pulling CDR data from the Cloud and transformed them into local repository for an external reporting tool. The lengthy procedures and documentation required to migrate the phone numbers to the Genesys Cloud powered by TATA.
Revolutionizing Business Communication: A Multi-Device Solution
4.0Jan 24, 2025
We can collaborate on everything in this single place like messages, videos and audio and we make it easy to work, and we can work remotely.
Sr. IT Manager
50M-1B USD
Healthcare and Biotech
Review Source
Good
5.0Mar 29, 2024
Flexibility and adaptivity are good for the quality of service, products, and customer service.
SR. MANAGER, TELECOM AND CONTACT CENTER
1B-10B USD
Software
Review Source
Global Contact Center migration to the Genesys Cloud
5.0Jan 30, 2024
We had a great experience overall in this project. The migration of our Contact Center and global phone numbers within the accelerated timeline is remarkable. The PS team navigated complex requirements, understood the existing process flows and delivered them on the new platform in a short period of time. They were also flexible in accommodating new business processes and requirements that emerged during the project.
The daily sync-up meetings with the global teams and onsite visits to collaborate with our team in Bangalore really help foster collaboration. In order to meet the deadline, the PS team went the extra mile to accommodate the overlap of SIT and UAT. The migration was well-planned and coordinated, with thorough testing not only on TATA phone numbers but also on all our production numbers.
The end-to-end support of network, phone numbers services and the Genesys Cloud has been invaluable, and the team's accountability and responsiveness significantly contributed to the project's overall success.
Executive Director
50M-1B USD
Healthcare and Biotech
Review Source
InstaCC Support and Deliverables
5.0Jan 31, 2024
Very Good Support, The Project team scheduled a weekly call with customer and ensure project was completed in on-time.
CONTACT CENTER ARCHITECT
1B-10B USD
IT Services
Review Source
Overall Good Collaboration and support from Tata Team
5.0Jan 11, 2024
Tata leadership team was accommodative to include changes in requirements.
I would lie to highlight efforts of representative.
Showing Result 1-5 of 29
Showing data for 28 ratings and reviews for Unified Communications (Transitioning to Unified Communications as a Service) market. View all 30 ratings and reviews across markets for a complete picture.
