• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • Loading categories...

      Browse All Categories

      Loading markets...

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. TeamViewer DEX
Logo of TeamViewer DEX

TeamViewer DEX

byTeamViewer
in
4.5
Market Presence: Digital Employee Experience Management Tools, Software Asset Management Tools

Overview

Product Information on TeamViewer DEX

Updated 13th October 2025

What is TeamViewer DEX?

1E Platform is a software designed to provide endpoint management and digital employee experience capabilities for organizations. It enables real-time visibility and control over endpoints, allowing IT teams to monitor device health, optimize performance, and automate remediation processes remotely. The software offers features such as patch management, software distribution, and self-service options for users to resolve common issues. It aims to address challenges related to endpoint compliance, performance issues, and support workloads by streamlining device management tasks and providing actionable insights to improve overall operational efficiency.

TeamViewer DEX Pricing

1E Platform software uses a subscription-based pricing model where charges are typically applied per endpoint or device on an annual or multi-year basis. The software offers different tiers or plans with varying feature sets, and pricing generally depends on the scale of deployment and selected modules or features.

Overall experience with TeamViewer DEX

Engineer
30B + USD, Transportation
FAVORABLE

“1E Teamviewer - Device diagnostic usage review”

5.0
Jan 14, 2026
Compared to my time utilizing other DEX tool sets - it's different. NOT in any negative way, you just need to really pay attention to their new: Device Refresh, DEX Intelligence - Insights and/or Inventory Insights - Devices - Diagnostics
SOFTWARE DEVELOPER
3B - 10B USD, Software
CRITICAL

“Accessible Dashboard Aids Efficiency Yet Occasionally Identifies Problems Inaccurately”

3.0
Dec 11, 2025
Easy to understand dashboards and saves a lot of time.Catches problems early

About Company

Company Description

Updated 8th December 2023

As a global technology company, TeamViewer offers a remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere. With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer operates in the field of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through connectivity. Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2005
Head office location
Göppingen, Germany
Number of employees
1001 - 5000
Website
http://www.teamviewer.com

Do You Manage Peer Insights at TeamViewer?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: TeamViewer DEX
Deciding Factors: TeamViewer DEX Vs. Market Average
Performance of TeamViewer DEX Across Market Features

TeamViewer DEX Likes & Dislikes

Like

The way you can graph out the specific areas of concern while utilizing their Inventory Insights - Device - Diagnostics toolset

Like

Works everywhere

Like

Easier to uninstall apps and setting up tasks.

Dislike

Dashboarding and/or Sensors / Notification creation or customization features.

Dislike

sometimes flags incorrect issues

Dislike

Nothing. Everything I need is within the tool.

Top TeamViewer DEX Alternatives

Logo of Nexthink Infinity
1. Nexthink Infinity
4.6
(449 Ratings)
Logo of ControlUp ONE
2. ControlUp ONE
4.7
(327 Ratings)
Logo of Riverbed Aternity Employee Experience
3. Riverbed Aternity Employee Experience
4.5
(147 Ratings)
View All Alternatives

Peer Discussions

TeamViewer DEX Reviews and Ratings

Showing data for 39 ratings and reviews for Digital Employee Experience Management Tools market. View all 66 ratings and reviews across markets for a complete picture.

4.5

(39 Ratings)

Rating Distribution

5 Star
69%
4 Star
21%
3 Star
8%
2 Star
3%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.5

Service & Support

4.6

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Engineer
    10B+ USD
    Transportation
    Review Source

    1E Teamviewer - Device diagnostic usage review

    5.0
    Jan 14, 2026
    Compared to my time utilizing other DEX tool sets - it's different. NOT in any negative way, you just need to really pay attention to their new: Device Refresh, DEX Intelligence - Insights and/or Inventory Insights - Devices - Diagnostics
  • IT ASSOCIATE
    10B+ USD
    Transportation
    Review Source

    Task Setup and Device Software Checks Simplify Workflows With 1E Platform

    5.0
    Sep 22, 2025
    1E is a valuable tool for me and my company. I use it every day. Uninstalling apps, setting up tasks. checking status of devices, what software each device has,
  • SOFTWARE DEVELOPER
    1B-10B USD
    Software
    Review Source

    Accessible Dashboard Aids Efficiency Yet Occasionally Identifies Problems Inaccurately

    3.0
    Dec 11, 2025
    Easy to understand dashboards and saves a lot of time.Catches problems early
  • IT Manager
    50M-1B USD
    Media
    Review Source

    Cost Savings Possible but Mac Parity Challenges Remain for Device Management

    3.0
    Jun 17, 2025
    Product with potential however for split estates with Mac OS and Windows, the Mac OS side is lacking.
  • CSM
    <50M USD
    Software
    Review Source

    Responsive Support and User-Friendly Interface Enhances IT Productivity

    5.0
    Apr 25, 2025
    I appreciated their responsive support, user-friendly interface, and the vendor's clear committment to continuous improvement
...
Showing Result 1-5 of 44

Recommended Gartner Research

  • Critical Capabilities for Digital Employee Experience Management Tools
  • Magic Quadrant for Digital Employee Experience Management Tools

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.