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Logo of ThousandEyes

ThousandEyes

byCisco Systems
in
4.8
Market Presence: Digital Experience Monitoring, UCaaS Monitoring (Retired)

Overview

Product Information on ThousandEyes

Updated 23rd January 2023

What is ThousandEyes?

ThousandEyes End User Monitoring delivers both on-demand and real-time visibility into each employee’s experience of SaaS and Internally-hosted applications, as well as underlying wireless LAN, WAN, Internet connectivity and system health. This empowers your network and IT teams to quickly troubleshoot performance issues related to Wi-Fi, bandwidth capacity, ISP routing, VPN gateways, SaaS availability and other sources, while measuring web page load times and other key performance indicators.

ThousandEyes Pricing

ThousandEyes Product Images

Aggregate end user experience
Aggregate end user experience
Dashboard to monitor end users
Dashboard to monitor end users

Overall experience with ThousandEyes

IT Associate
<50M USD, Healthcare and Biotech
FAVORABLE

“Automated end-user testing streamlines support and MTTI”

5.0
Jun 2, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
ANALYTICS MANAGER
250M - 500M USD, Media
CRITICAL

“ThousandEyes: Navigating Challenges and Enhancing Global User Experience”

3.0
Jan 6, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 8th February 2024

Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.

Company Details

Updated 25th June 2024
Company type
Public
Year Founded
1984
Head office location
San Jose, United States
Number of employees
10001+
Parent Company
Cisco
Annual Revenue
30B+ USD
Website
http://www.cisco.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

ThousandEyes Reviews and Ratings

4.8

(142 Ratings)

Rating Distribution

5 Star
68%
4 Star
30%
3 Star
2%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • IT Associate
    <50M USD
    Healthcare and Biotech
    Review Source

    Automated end-user testing streamlines support and MTTI

    5.0
    Jun 2, 2026
    This has been a fantastic tool for our organization. It greatly reduces the mean time to innocence for our networking team. With the WFH, and the end user calls it can pin point poor home internet connections, routers, working too far from their home router and share its not the corporate network causing the issue.
  • IT Associate
    <50M USD
    Healthcare and Biotech
    Review Source

    Automated end-user testing streamlines support and MTTI

    5.0
    Jun 2, 2026
    This has been a fantastic tool for our organization. It greatly reduces the mean time to innocence for our networking team. With the WFH, and the end user calls it can pin point poor home internet connections, routers, working too far from their home router and share its not the corporate network causing the issue.
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Recommended Gartner Insights

  • Critical Capabilities for Digital Experience Monitoring
  • Magic Quadrant for Digital Experience Monitoring
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Reviewer Insights for: ThousandEyes
Deciding Factors: ThousandEyes Vs. Market Average
Performance of ThousandEyes Across Market Features

ThousandEyes Likes & Dislikes

Like

I like that its seamless in some automated testing on the end user testing. We dont need to setup tests ahead of time and catch it while it happens it just auto tests our specified items of interest

Like

I like that its seamless in some automated testing on the end user testing. We dont need to setup tests ahead of time and catch it while it happens it just auto tests our specified items of interest

Like

I like that its seamless in some automated testing on the end user testing. We dont need to setup tests ahead of time and catch it while it happens it just auto tests our specified items of interest

Dislike

Advanced features required multiple dedicated training rounds for me. Customisation is a challenge- if you want to go beyond the pre-defined templates, it attracts commercials. There are many cases of false alarms- alerts for non-critical issues. Also, there is a reliance on physical probes which adds to operational costs

Dislike

Advanced features required multiple dedicated training rounds for me. Customisation is a challenge- if you want to go beyond the pre-defined templates, it attracts commercials. There are many cases of false alarms- alerts for non-critical issues. Also, there is a reliance on physical probes which adds to operational costs

Dislike

Advanced features required multiple dedicated training rounds for me. Customisation is a challenge- if you want to go beyond the pre-defined templates, it attracts commercials. There are many cases of false alarms- alerts for non-critical issues. Also, there is a reliance on physical probes which adds to operational costs