Overview
Product Information on Tidio
What is Tidio?
Tidio Pricing
Tidio Product Images
Overall experience with Tidio
“Easy Setup and Intuitive Chatbot Builder With Limited AI Quota on Lower Tiers”
“Difficulty Determining ROI Highlighted Amid Criticism of Product Pricing Strategy”
About Company
Company Description
Tidio provides customer service software to businesses globally. The platform of Tidio equips businesses with customer service solutions such as live chat, chatbots, ticketing, and AI-powered virtual support agents. These services are beneficial in issue resolution and enhancing conversion rates. The software of Tidio is compatible with all significant content management systems, e-commerce platforms, and social media outlets. Tidio, launched in 2013, has a team spread across locations in San Francisco, Szczecin, and Warsaw. The platform has been adopted by users across 205+ countries. Tidio's live chat widget reaches 510 million unique users monthly.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Tidio
Tidio Likes & Dislikes
- visual chatbot editor (the drag and drop builder is incredibility intuitive) - mobile app is excellent - pre-made templates
Enaging with client in real-time via the Chat Bot
the mobile app - its easy to use and gives real-time updates the ability to see at a glance the leads weve converted very clear outline of how many flows are being used
- AI limits (AI feature is great but the quota for AI-generated rensponses fills up very quickly on the lower tiers) - Tidio branding (on the free and starter plans) - Reporting depth (while it shows how many chats occured, the analytics on conversion attribution)
The provided price and ROI measurements appear to be unsatisfactory.
id like the ability to see the location of the user at top level without having to dig into the session details.
Top Tidio Alternatives
Peer Discussions
Tidio Reviews and Ratings
- Marketing Manager<50M USDConsumer GoodsReview Source
Easy Setup and Intuitive Chatbot Builder With Limited AI Quota on Lower Tiers
Tidio is the perfect starting point for conversational marketing. Unlike complex enterprise platforms, Tidio is truly plug-and-play. I installed it on my website in under 5 minutes, and the pre-built chatbot templates allowed me to start capturing leads immediately. It demystifies chatbots - you do not need to be a developer to build a logic flow that saves abandoned carts or FAQs automatically. - Chief Marketing Officer<50M USDMediaReview Source
Website Solution Offers Direct Support and Mobile App Provides Real-Time Updates
a fantastic solution to providing direct support through our website! - Managing Director<50M USDServices (non-Government)Review Source
Profile Customization Useful Though Extra Features Require Additional Upgrades
The live chat feature works well, however the upgrade cost seems to be a bit more of a jump than we originally anticipated, but still worth the cost. - VP, Marketing<50M USDRetailReview Source
Software Simplifies Incentive Offers but Setup and Pricing Present Challenges
Good service with great features and easy to implement software. - Chief Executive Officer<50M USDConstructionReview Source
Better training will lead to a sticker product
I am a new user to it and would like to have more training options available. I want to use it more, but for someone new, it is not intuitive to use