Overview
Product Information on Tidio
What is Tidio?
Tidio Pricing
Tidio Product Images
Overall experience with Tidio
“Tidio Offers Intuitive Navigation With Notable Customisation Yet Mobile Limitations”
“Difficulty Determining ROI Highlighted Amid Criticism of Product Pricing Strategy”
About Company
Company Description
Tidio provides customer service software to businesses globally. The platform of Tidio equips businesses with customer service solutions such as live chat, chatbots, ticketing, and AI-powered virtual support agents. These services are beneficial in issue resolution and enhancing conversion rates. The software of Tidio is compatible with all significant content management systems, e-commerce platforms, and social media outlets. Tidio, launched in 2013, has a team spread across locations in San Francisco, Szczecin, and Warsaw. The platform has been adopted by users across 205+ countries. Tidio's live chat widget reaches 510 million unique users monthly.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Tidio
Tidio Likes & Dislikes
Intuitive navigation, wide-selection of customisation options, and the performance of the Lyro AI Agent
Enaging with client in real-time via the Chat Bot
- visual chatbot editor (the drag and drop builder is incredibility intuitive) - mobile app is excellent - pre-made templates
Quite intensive on Javascript, there isn't too much customisation for how Tidio appears on mobile webpage, and the minor issues I had with it (disappearing) while in admin-view of my builder (I imagine it was more compatability-based than purely on Tidio's side)
The provided price and ROI measurements appear to be unsatisfactory.
- AI limits (AI feature is great but the quota for AI-generated rensponses fills up very quickly on the lower tiers) - Tidio branding (on the free and starter plans) - Reporting depth (while it shows how many chats occured, the analytics on conversion attribution)
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Peer Discussions
Tidio Reviews and Ratings
- Marketing Associate<50M USDIT ServicesReview Source
Tidio Offers Intuitive Navigation With Notable Customisation Yet Mobile Limitations
When it comes to UI, Tidio is very intuitive to use, the customisation options are in a clear layout and you always know which part of the dashboard to visit when you need to tweak settings or analyse. - Marketing Manager<50M USDConsumer GoodsReview Source
Easy Setup and Intuitive Chatbot Builder With Limited AI Quota on Lower Tiers
Tidio is the perfect starting point for conversational marketing. Unlike complex enterprise platforms, Tidio is truly plug-and-play. I installed it on my website in under 5 minutes, and the pre-built chatbot templates allowed me to start capturing leads immediately. It demystifies chatbots - you do not need to be a developer to build a logic flow that saves abandoned carts or FAQs automatically. - Chief Marketing Officer<50M USDMediaReview Source
Website Solution Offers Direct Support and Mobile App Provides Real-Time Updates
a fantastic solution to providing direct support through our website! - Sales Manager50M-1B USDTravel and HospitalityReview Source
Simplified Communication Management With Easy Navigation and Helpful Mobile Access
Tidio is a great tool with a very user friendly interface, it's easy to navigate and makes managing communication simple and efficient. It's a very helpful platform for improving customer engagement. - Sales Manager50M-1B USDTravel and HospitalityReview Source
Positive Experience with Training Ease Contrasted by Generic Customer Information Fields
They had a knowledgeable team that was able to set up training, accept feedback for training the team, then implemented a full team training seminar. This was very helpful.