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  3. Tidio
Logo of Tidio

Tidio

byTidio
in
4.5
Market Presence: Digital Customer Service and Support, Conversational Marketing Solutions

Overview

Product Information on Tidio

Updated 4th July 2025

What is Tidio?

Tidio unifies conversational marketing and support via live chat, a help desk, chatbot builder, and AI agent (Lyro). It integrates with websites, e-commerce, and messaging channels (Shopify, WordPress, Facebook Messenger, Instagram, WhatsApp). Tidio engages visitors in real-time, automates inquiries with chatbots (Flows), and scales support with Lyro, an AI agent trained on FAQs for 24/7 autonomous conversation management. Its embedded help desk and ticketing system allows agents to track chats/emails, assign tickets, manage issues with full conversation history, and use canned responses. Features include analytics, visitor lists, operating hours, team departments, visitor notes, automatic chat assignment, satisfaction surveys, and multilingual support. Tidio also offers native voice/video calls, OpenAPI access, multisite deployment, custom branding, and third-party integrations via Zapier and direct connectors.

Tidio Pricing

Tidio offers a free plan and tiered subscriptions based on monthly conversation volume. Paid plans start with core live chat, chatbots, and AI tools, scaling to include advanced analytics, branding control, API access, and managed services. Add-ons allow flexible upgrades for AI chats, chatbot triggers, and agent conversations. Enterprise options provide custom pricing and full feature access.

Tidio Product Images

Auto answer 67% of your chats
Auto answer 67% of your chats
Automate interactions
Automate interactions
Analyze and optimize
Analyze and optimize

Overall experience with Tidio

IT Manager
50M - 250M USD, Services (non-Government)
FAVORABLE

“Integration and Administration of Tidio's Lyro AI Agent Offer Multiple Benefits”

5.0
May 11, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Director of Communications
<50M USD, Energy and Utilities
CRITICAL

“Difficulty Determining ROI Highlighted Amid Criticism of Product Pricing Strategy”

3.0
Aug 11, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 26th June 2025

Tidio provides customer service software to businesses globally. The platform of Tidio equips businesses with customer service solutions such as live chat, chatbots, ticketing, and AI-powered virtual support agents. These services are beneficial in issue resolution and enhancing conversion rates. The software of Tidio is compatible with all significant content management systems, e-commerce platforms, and social media outlets. Tidio, launched in 2013, has a team spread across locations in San Francisco, Szczecin, and Warsaw. The platform has been adopted by users across 205+ countries. Tidio's live chat widget reaches 510 million unique users monthly.

Company Details

Updated 26th June 2025
Year Founded
2013
Head office location
San Francisco, United States
Number of employees
51 - 200
Website
https://www.tidio.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Tidio Reviews and Ratings

4.5

(27 Ratings)

Rating Distribution

5 Star
56%
4 Star
41%
3 Star
4%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • IT Manager
    50M-1B USD
    Services (non-Government)
    Review Source

    Integration and Administration of Tidio's Lyro AI Agent Offer Multiple Benefits

    5.0
    May 11, 2026
    We are specifically looking for a chatbot to be integrated to our website. We have tested a few and Tidio's Lyro AI Agent is the best fit to our company in terms of functionality, ease of use, and cost.
  • IT Manager
    50M-1B USD
    Services (non-Government)
    Review Source

    Integration and Administration of Tidio's Lyro AI Agent Offer Multiple Benefits

    5.0
    May 11, 2026
    We are specifically looking for a chatbot to be integrated to our website. We have tested a few and Tidio's Lyro AI Agent is the best fit to our company in terms of functionality, ease of use, and cost.
  • Read All 27 Reviews

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Tidio Likes & Dislikes

Like

The standout features are as follows; integration was so easy to implement, the administration backend is functional, and cost effective.

Like

The standout features are as follows; integration was so easy to implement, the administration backend is functional, and cost effective.

Like

The standout features are as follows; integration was so easy to implement, the administration backend is functional, and cost effective.

Dislike

The provided price and ROI measurements appear to be unsatisfactory.

Dislike

The provided price and ROI measurements appear to be unsatisfactory.

Dislike

The provided price and ROI measurements appear to be unsatisfactory.

Reviewer Insights for: Tidio