Overview
Product Information on Tidio
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Overall experience with Tidio
“Human Intervention Possible in Tidio Conversations Alongside Helpful Customization Tools”
“Scaling Paywalls Restrict Access To Core Features Despite Strong Interface Design”
About Company
Company Description
Tidio provides customer service software to businesses globally. The platform of Tidio equips businesses with customer service solutions such as live chat, chatbots, ticketing, and AI-powered virtual support agents. These services are beneficial in issue resolution and enhancing conversion rates. The software of Tidio is compatible with all significant content management systems, e-commerce platforms, and social media outlets. Tidio, launched in 2013, has a team spread across locations in San Francisco, Szczecin, and Warsaw. The platform has been adopted by users across 205+ countries. Tidio's live chat widget reaches 510 million unique users monthly.
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Reviewer Insights for: Tidio
Performance of Tidio Across Market Features
Tidio Likes & Dislikes
The customisation options are excellent and allow us to tailor the experience perfectly. I also value human control over conversations and the ability to set clear boundaries for the chatbot to follow.
The user interface is phenomenal, both for the end user and for the administrator. The integration with bigcommerce is seamless.
I think it's easy to use and a simple, good set up
The pricing structure is complicated and makes it difficult to understand exactly which features are included. Additionally, training the model manually through question and answer pairs is a bit of a pain. While it can scrape a website for a knowledge base, it doesn't always do so properly, meaning you have to build separate learning documents and feed it more data to get the best results.
Core features are locked behind scaling paywalls. There are also deep rooded faults with the AI-model in regards to translation. The AI has trouble identifying and/or sticking to one language when prompting it. No matter how much we try we can't get it to respond in swedish instead of danish when wringing the swedish and danish word for Hi (Hej), despite having swedish as the defaul language.
I dislike the working hours/out of office hours the most. I really dislike that I can't be OOO and turn off certain days/times. Rather, I have to manually turn off every day
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Tidio Reviews and Ratings
- Sales Manager<50M USDRetailReview Source
Scaling Paywalls Restrict Access To Core Features Despite Strong Interface Design
The service is fine, but there are some glaring issues with the logic of the AI-chatbot, specifically in regards to translation. It is also irritating that the program constantly teases you with sneak peaks of more premium featutes that are locked behind exceedingly high pricing plans. - Manager, Customer Service and Support<50M USDRetailReview Source
Human Intervention Possible in Tidio Conversations Alongside Helpful Customization Tools
Tidio is easy to set up and connect to our website. Adding a knowledge base was simple, and while the flows have a little learning curve for use at the start, they are very useful. The best part is having all the conversations on different platforms in one place, with the ability if a human wants, they can join any conversation at any point. - Business Development Associate50M-1B USDEnergy and UtilitiesReview Source
Overall, decent product but room for improvement
Overall, it's fine. I wish there were more AI options already set up so we could implement it automatically, rather than us setting it all up. We get a lot of spam or bad messages and I wish the AI was already set up so we could rule out these people. But it's a good tool overall. I also recommend adding a better feature for out of office. Add OOO hours, rather than just turning it off. The hours are pretty sticky and not set up well - Chief Marketing Officer<50M USDServices (non-Government)Review Source
Tidio Makes Website Integration Simple but Leaves Feature Costs Ambiguous
I started with Tidio a few months ago and it has been a great move for us. This has helped us minimize the amount of questions we receive via email. It was easy to set up and worth the investment so far. - Director of Marketing<50M USDConsumer GoodsReview Source
Real benefits
really good - like to feed in additional information - this helps with the data outside of the website