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Overall experience with Tidio
“Human Intervention Possible in Tidio Conversations Alongside Helpful Customization Tools”
“Scaling Paywalls Restrict Access To Core Features Despite Strong Interface Design”
About Company
Company Description
Tidio provides customer service software to businesses globally. The platform of Tidio equips businesses with customer service solutions such as live chat, chatbots, ticketing, and AI-powered virtual support agents. These services are beneficial in issue resolution and enhancing conversion rates. The software of Tidio is compatible with all significant content management systems, e-commerce platforms, and social media outlets. Tidio, launched in 2013, has a team spread across locations in San Francisco, Szczecin, and Warsaw. The platform has been adopted by users across 205+ countries. Tidio's live chat widget reaches 510 million unique users monthly.
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Tidio Reviews and Ratings
- Sales Manager<50M USDRetailReview Source
Scaling Paywalls Restrict Access To Core Features Despite Strong Interface Design
The service is fine, but there are some glaring issues with the logic of the AI-chatbot, specifically in regards to translation. It is also irritating that the program constantly teases you with sneak peaks of more premium featutes that are locked behind exceedingly high pricing plans.
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