Overview
Product Information on UKG Pro Workforce Management
What is UKG Pro Workforce Management?
UKG Pro Workforce Management Pricing
Overall experience with UKG Pro Workforce Management
“Data Migration From WFC to WFM Successful, Reporting Features Appreciated”
“System Faces Challenges with Reporting Tools and Inconsistent Support Responses”
About Company
Company Description
UKG is a company that focuses on people, highlighting the significance of workplace culture and belonging. It collaborates with customers to show the benefits of investing in their workforces. As a provider of HCM cloud services, UKG applies a Partner for Life approach to their HR, payroll, and workforce management solutions. This approach supports more than 80,000 customers globally, enabling these organizations to anticipate and adapt to the needs of their employees beyond work-related matters.
Company Details
Do You Manage Peer Insights at UKG?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About UKG Pro Workforce Management
Reviewer Insights for: UKG Pro Workforce Management
Performance of UKG Pro Workforce Management Across Market Features
UKG Pro Workforce Management Likes & Dislikes
Auto profile assignments are very handy, syncing with UKG Pro Core was easy for them to set up for us, and we like the various types of reporting we can get from the system.
The ADA tool is probably the easiest to file and submit ADA with the tools set up for the system.
I like how user-friendly the system is and that it is self-explanatory. My favorite feature is being able to see all leave balances and what time I gain or have taken to accurately plan ahead. Being a delegate for executive staff is also very simple to navigate and user friendly.
The system accruals can be cumbersome and tricky set up. Often times, we find that while our accrual rules appear complicated, complicated setups don't work most of the time. You need to really simplify the logic in the setting up of the accruals to make it function properly. Also, any time we create a new job or org level in UKG Pro HCM, someone has to go into WFM to map it, which is rather cumbersome.
Probably time management. This is clearly Kronos and still operates as a separate system outside of the wider UKG system. Support team is also really really hard to get ahold of and answers vary wildly with us being misled more often than led in the correct direction.
There isn't really anything that I dislike about the product. I feel it could be a little more user friendly when it comes to being able to input and approve a timecard on behalf of executive staff. We have also run into some technical issues with the manager being able to see their staff timecards when they add a delegate on their behalf. The other complaint would be that a supervisor can add your schedule in, but if you get a new position, the employee is not able to edit the work schedule. It can only be done by a supervisor, so it causes more work on the employee end manually updating their time worked until the supervisor changes or deletes the pre input schedule.
Top UKG Pro Workforce Management Alternatives
Peer Discussions
UKG Pro Workforce Management Reviews and Ratings
- Manager, Human Resources1B-10B USDConsumer GoodsReview Source
Data Migration From WFC to WFM Successful, Reporting Features Appreciated
UKG has amazing teams that helped us move from WFC to WFM. We were able to carry our important data over and make impactful changes after go live that make the WFM system easier for our end users to utilize. - Customer Service & Support Associate1B-10B USDHealthcare and BiotechReview Source
Navigating Leave Balances and Delegation Features Found Simple and Accessible
This product is easy to use and allows you to see easily navigate the system. I was able to easily figure out this system without training! - Product Manager50M-1B USDHealthcare and BiotechReview Source
UKG's Innovation in Technology is Best in Class but is your organization Ready!
UKG's innovation and constant technological advancements help keep our organization positioned as a competitive organization striving along with UKG for employee engagement and streamlined administrative tasks. The only room for improvement and the reason for only 4 stars is the case support timeliness. We often call on our Customer Success Manager to help expedite our cases when needed. - GLOBAL HR TECHNOLOGY LEADER50M-1B USDManufacturingReview Source
The Journey is Just Getting Started: The Future of Work with PRO WFM is NOW
I'm excited about the future of PRO WFM and what it will offer. - Finance Manager<50M USDManufacturingReview Source
System Effectively Manages Complex Pay Structures But Struggles With Overtime Equalization
The scheduling and pay structure has worked well within WFM. We have a complicated pay structure in that we have different rates for different jobs. The system handles this very well. Overtime equalization doesn't play well with the system. Everything is built around scheduling so we can't do much. Now this may be due to a system limitation or lack of knowledge, either way, we need a way to track overtime equalization that is centered around scheduling.