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Overview

Product Information on UKG Pro Workforce Management

Updated 13th October 2025

What is UKG Pro Workforce Management?

UKG Pro Workforce Management software is designed to help organizations manage employee time, attendance, scheduling, and leave processes. The software automates labor tracking and compliance, supporting businesses in streamlining payroll preparation and ensuring workforce coverage. It provides managers with visibility into workforce data for decision-making related to staffing and cost control. By consolidating workforce management functions into a single system, the software assists businesses with optimizing labor utilization, monitoring productivity, and reducing administrative effort associated with manual scheduling and attendance tracking. The software facilitates alignment of workforce resources with business needs and regulatory requirements.

UKG Pro Workforce Management Pricing

UKG Pro Workforce Management software is offered through a subscription-based pricing model, typically determined by the number of users or employees managed within an organization. Pricing may vary according to specific modules selected and level of customization required, with options for add-ons that extend functionality. The software is designed to scale based on organizational size and user requirements.

Overall experience with UKG Pro Workforce Management

CHIEF HUMAN RESOURCES OFFICER
50M - 250M USD, IT Services
FAVORABLE

“UKG Pro Workforce Management Centralizes Payroll, Attendance, And Performance Data”

4.0
Nov 13, 2025
UKG Pro Workforce Management is one such software which provides everything on one platform like payroll details of the employees, attendance details, performance tracking, employee health record and talent analytics. All the details can be found in one system without using any other supporting platform. Another good thing about this platform is that it is not only for the HR department but also available for the employees to see their record and performance. Employees can see all their performed tasks and through the platform they can request for the leaves or early time off. Employees can also see their goals or requirements that they have to meet. UKG Pro is very useful for large enterprises as it provides many functions which are very useful for the big companies because it can easily handle many functions of the HR.
SR HRIS ANALYST
1B - 3B USD, Services (non-Government)
CRITICAL

“System Faces Challenges with Reporting Tools and Inconsistent Support Responses”

3.0
Nov 6, 2025
Fairly capable system to support mid to large size companies. Some limitations make the system appear archaic or downright ridiculous, system limitations like the complexity of the reporting tool. The support team is wildly unreliable with the system being behind sometimes when it comes to major federal or state requirements

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Peer Discussions

Recommended Gartner Insights

  • Market Guide for Cloud HCM Suites for Regional and/or Sub-1,000 Employee Enterprises
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Logo of UKG Pro Workforce Management

UKG Pro Workforce Management

byUKG
in
4.1
Market Presence: Cloud HCM Suites for Regional and/or Sub-1,000 Employee Enterprises, Workforce Management Applications (Transitioning to Workforce Management (WFM) Technology)

About Company

Company Description

Updated 18th March 2025

UKG is a company that focuses on people, highlighting the significance of workplace culture and belonging. It collaborates with customers to show the benefits of investing in their workforces. As a provider of HCM cloud services, UKG applies a Partner for Life approach to their HR, payroll, and workforce management solutions. This approach supports more than 80,000 customers globally, enabling these organizations to anticipate and adapt to the needs of their employees beyond work-related matters.

Company Details

Updated 18th March 2025
Company type
Private
Year Founded
2020
Head office location
United States
Number of employees
10001+
Website
https://www.ukg.com/

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Reviewer Insights for: UKG Pro Workforce Management
Deciding Factors: UKG Pro Workforce Management Vs. Market Average
Performance of UKG Pro Workforce Management Across Market Features

UKG Pro Workforce Management Likes & Dislikes

Like

The feature of UKG Pro I like the most is its strong analytics and reporting features. Because it has many tools and dashboards which provide very comprehensive reports to the HR which help them to see the talent of the employees, the performance gap between employees or teams and workforce trends. Another feature I like the most is the integration of many modules in one system like hiring process of the employee to joining the company and their analyze the employee performance metrics. All the modules are available in one UKG Pro Workforce Management platform and the enterprise does not have any other supporting platform for this.

Like

The ADA tool is probably the easiest to file and submit ADA with the tools set up for the system.

Like

I like how user-friendly the system is and that it is self-explanatory. My favorite feature is being able to see all leave balances and what time I gain or have taken to accurately plan ahead. Being a delegate for executive staff is also very simple to navigate and user friendly.

Dislike

UKG Pro has many strong tools available for HR, but sometimes it is very difficult to generate custom reports or any specific analytics. Because it is a very big platform, it takes time to learn it fully. So, learning to generate custom reports or analytics takes a long time.

Dislike

Probably time management. This is clearly Kronos and still operates as a separate system outside of the wider UKG system. Support team is also really really hard to get ahold of and answers vary wildly with us being misled more often than led in the correct direction.

Dislike

There isn't really anything that I dislike about the product. I feel it could be a little more user friendly when it comes to being able to input and approve a timecard on behalf of executive staff. We have also run into some technical issues with the manager being able to see their staff timecards when they add a delegate on their behalf. The other complaint would be that a supervisor can add your schedule in, but if you get a new position, the employee is not able to edit the work schedule. It can only be done by a supervisor, so it causes more work on the employee end manually updating their time worked until the supervisor changes or deletes the pre input schedule.

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UKG Pro Workforce Management Reviews and Ratings

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  • CHIEF HUMAN RESOURCES OFFICER
    50M-1B USD
    IT Services
    Review Source

    UKG Pro Workforce Management Centralizes Payroll, Attendance, And Performance Data

    4.0
    Nov 13, 2025
    UKG Pro Workforce Management is one such software which provides everything on one platform like payroll details of the employees, attendance details, performance tracking, employee health record and talent analytics. All the details can be found in one system without using any other supporting platform. Another good thing about this platform is that it is not only for the HR department but also available for the employees to see their record and performance. Employees can see all their performed tasks and through the platform they can request for the leaves or early time off. Employees can also see their goals or requirements that they have to meet. UKG Pro is very useful for large enterprises as it provides many functions which are very useful for the big companies because it can easily handle many functions of the HR.
  • Customer Service & Support Associate
    1B-10B USD
    Healthcare and Biotech
    Review Source

    Navigating Leave Balances and Delegation Features Found Simple and Accessible

    5.0
    Jan 15, 2026
    This product is easy to use and allows you to see easily navigate the system. I was able to easily figure out this system without training!
  • Directeur Technique & Exploitation
    50M-1B USD
    Construction
    Review Source

    UKG Pro Workforce Management Streamlines HR Processes and Enhances Data Integration

    4.0
    Apr 19, 2026
    This is our 5th year since we started using UKG Pro Workforce Management software. The product has a smooth learning curve and very responsive customer support service providers. Use of the product has helped us in employee performance management, workforce planning and general talent acquisition. It has also simplified and automated all our core HR processes from payroll management, employee life cycle management and applicant tracking. Integration of the software with other tools such as DailyPay, Ema, AllVoices and CompTrak is seamless. The software has generally enabled us to easily manage our budgeting process, forecasting and planning all in one system.
  • Manager, Human Resources
    1B-10B USD
    Consumer Goods
    Review Source

    Data Migration From WFC to WFM Successful, Reporting Features Appreciated

    5.0
    Nov 5, 2025
    UKG has amazing teams that helped us move from WFC to WFM. We were able to carry our important data over and make impactful changes after go live that make the WFM system easier for our end users to utilize.
  • Product Manager
    50M-1B USD
    Healthcare and Biotech
    Review Source

    UKG's Innovation in Technology is Best in Class but is your organization Ready!

    4.0
    Nov 5, 2025
    UKG's innovation and constant technological advancements help keep our organization positioned as a competitive organization striving along with UKG for employee engagement and streamlined administrative tasks. The only room for improvement and the reason for only 4 stars is the case support timeliness. We often call on our Customer Success Manager to help expedite our cases when needed.
...
Showing Result 1-5 of 429

4.1

(431 Ratings)

Rating Distribution

5 Star
36%
4 Star
45%
3 Star
16%
2 Star
3%
1 Star
1%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.2

Integration & Deployment

4.2

Service & Support

4.3

Product Capabilities

4.3

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