Unily

The product has an abundance of excellent features; I particularly like the widgets that allow a more unique experience for the user, based upon selected preferences. It's easy to create and design pages in the CMS. I like the OOTB integrations, such as with Teams & O365 - it allows for better collaboration cross platform. The kudos feature has been a big winner for us, it is used daily and valued by our colleagues. The layout allows you to brand the site exactly as you wish, which has enabled us to create a welcoming, modern and engaging site. The IT support via Unily's ServiceNow is excellent, they are always quick to respond and resolve issues.

-Excellent service from our CSM who always is available to assist us with any questions or concerns -Broadcast center is a great tool for us to send emails and pop ups to different audiences -Product portal is helpful if we have questions

The Content Management System (CMS) is very intuitive. It has all the robust organization, permissions, and security features needed for the admin role while also being simple enough for employees to go in and manage their content in a visual, drag-and-drop page editor. We find a lot of value in the personalization and targeting features of Unily - offering personalized home page experiences, machine translations on all content, and surfacing news that's most relevant to employees based on their topics of interest. There are powerful community building aspects such as commenting, reactions, social channels (also integrations with Teams, Viva, etc.), and the Insights feature, which we use as an internal blog platform for employee-generated content. While you have the ability to create templates for pages, it's nice that you're not locked into a few layouts. The page editor and content views offer tremendous design flexibility so you can build a platform to suit the design and content needs of your business. The mobile app gives us a powerful (and easy to manage) tool to engage front-line field workers who don't spend much time in front of a computer. Unily can be as simple or sophisticated as you need it to be. You can start with the basics and then grow as you go to add more features and functionality when you're ready. Beyond implementation, Unily also has incredible customer service. We are well supported by our dedicated Customer Service Manager, thorough training documentation on the Universe customer site, 24/7 service desk, and the annual Unite conference that brings the customer community together.

I would prefer it if you didn't have to pay for add-on features. It would be nice to have everything as part of the main package. Having to pay for new features feels unfair when we already pay for the product. I think native sign-in would also be helpful.

-Some of the design capabilities could be improved as in when you are writing news stories the design box has very small dimensions as well as the emails and pop ups. It would be great to be able to live edit and design directly on the news story.

The out-of-the-box functionality is excellent, but sometimes you might need a developer to help with highly-specific custom needs. Because Unily is so adaptable and quick to improve, there can sometimes be a learning curve to keep up with the pace of change. Translations need to be added one page at a time. It would be nice if they could be added with one click for the entire site.