The vendor is always exceptionally accommodating, they provide near unlimited resources on the product including a community, and hundreds of hours of "how to" videos of an excellent quality.

The customer success team has been very kind and attentive; the problem starts when working with the developers. They promised a lot of things that couldn't be delivered due to time. What was supposed to be a couple of months to go live transformed into 3 years where we accept, we are still finding issues with our data, and we are still having issues with the system. Varicent is really a very flexible tool, but sometimes we really felt they didn’t meet our needs and tried to make our process go into their already prebuilt system. We feel they didn´t review anything on our previous Varicent system and left the discoveries to a general chat on what was needed. Each time we made contact with them, reviewed what was missing, they took their time answering and didn´t reach what was expected.