• Categories

    • Loading categories...

      Loading markets...

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. Webex Suite
Logo of Webex Suite

Webex Suite

byCisco Systems
in
4.5
2025
Market Presence: Meeting Solutions, Unified Communications as a Service

Overview

Product Information on Webex Suite

Updated 21st December 2023

What is Webex Suite?

Webex Suite is an all-in-one, collaboration suite built on a secure Webex Platform with artificial intelligence features built-in. With 8 individual workloads – Webex Suite brings together Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one collaboration experience to maximize productivity and teamwork. With a variety of collaboration features, Webex Suite helps bridge the gap between office and remote workers, remove language barriers, and overcome time zone differences. Enjoy the flexibility to work from anywhere and to keep teams focused and engaged with unified, intuitive experiences and integrated AI across the entire suite. All workloads in the Webex Suite can be managed via the single-pane-of-glass administration portal, Control Hub. It also allows you to protect your teams’ data and privacy with enterprise-grade security built in from the ground up.

Webex Suite Pricing

Webex Suite Product Images

Webex Suite
Webex Suite
Webex Suite
Webex Suite
Webex Suite
Webex Suite

Overall experience with Webex Suite

Manager, It Security And Risk Management
250M - 500M USD, Miscellaneous
FAVORABLE

“WebEx Praised For Support Yet Faces Criticism Over Communication And Integration Tools”

4.0
Jan 6, 2026
We found WebEx to be a great company with amazing user support. We did "not" have a designated account manager the whole time, however it worked as expected.
BDM
250M - 500M USD, Software
CRITICAL

“Webex Suite: Fusing AI with Communication, A Few Steps Short of Seamless”

3.0
Mar 27, 2025
Webex Suite provides a dependable experience for online meetings and collaborative team work. Video and audio are always excellent, and security functionality is also strong. Still, the application is somewhat busy and has usability areas particularly related to sharing files and control over meetings that can be made easier

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Unified Communications as a Service
2025
For Market:
Meeting Solutions

About Company

Company Description

Updated 8th February 2024

Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.

Company Details

Updated 25th June 2024
Company type
Public
Year Founded
1984
Head office location
San Jose, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.cisco.com

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Webex Suite
Reviewer Insights for: Webex Suite
Performance of Webex Suite Across Market Features

Webex Suite Likes & Dislikes

Like

Unified product, great on mobile, great on desktops

Read Full Review
Like

Noise Cancellation is top-notch, even in noisy settings. End to end encryption ensures trust in privacy and security. AI based transcription and meeting highlights are a nice addition for note taking and summaries

Read Full Review
Like

The quality of video and audio is great even when the number of participants is high. The security is high which makes me comfortable using it. My virtual meetings now feel much more reliable.

Read Full Review
Dislike

- the extra productivity tools required for on-prem outlook integration -lack of communication from account reps - forced password change screens were not clear

Read Full Review
Dislike

The UI is a bit dated relative to rivals, so navigation is less seamless isolated lag when changing between video layouts, particularly in larger meetings. Third party app integration is not always seamless, with additional steps to integrate workflows.

Read Full Review
Dislike

The interface is not as modern and kind of heavy as of other platforms. The process of integrating it with other third party software is not so smooth.

Read Full Review

Top Webex Suite Alternatives

Logo of Zoom Meetings
1. Zoom Meetings
4.5
(6285 Ratings)
Logo of Microsoft Teams
2. Microsoft Teams
4.5
(3662 Ratings)
Logo of Google Chat
3. Google Chat
4.5
(2386 Ratings)
View All Alternatives

Peer Discussions

What Your Peers Are Saying About Webex Suite

IT Manager
I'm replacing my telephony system with either NICE or Cisco Webex. I wonder if anyone has any experience with either product, if so what in your opinion, what are the pros and cons with the product and would you choose the same product again if you could turn back the clock?
IT Manager
We currently use WebEx but will soon migrate to the WebEx cloud. However, I also recommend considering Amazon Connect: https://aws.amazon.com/pm/connect/https://aws.amazon.com/pm/connect/
See Full Discussion
12 Nov 20241.2k Views3 Comments

Webex Suite Reviews and Ratings

Showing data for 3113 ratings and reviews for Meeting Solutions market. View all 3898 ratings and reviews across markets for a complete picture.

4.5

(3113 Ratings)

Rating Distribution

5 Star
49%
4 Star
44%
3 Star
6%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.4

Service & Support

4.4

Product Capabilities

4.5

Last 12 Months
Filter Reviews
Sort By:
Most helpful
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Manager, It Security And Risk Management
    50M-1B USD
    Miscellaneous
    Review Source

    WebEx Praised For Support Yet Faces Criticism Over Communication And Integration Tools

    4.0
    Jan 6, 2026
    We found WebEx to be a great company with amazing user support. We did "not" have a designated account manager the whole time, however it worked as expected.
  • EXECUTIVE DIRECTOR OF COMMUNICATIONS AND
    Gov't/PS/Ed
    Education
    Review Source

    Webex Suite Offers Reliable Audio and Video Quality in Large Online Meetings

    4.0
    Dec 1, 2025
    Webex Suite has proven itself as a great for collaboration tools such as messaging and file sharing, and it also works fine across different devices such as browser, desktop and mobile.
  • IT Associate
    50M-1B USD
    Insurance (except health)
    Review Source

    Webex Platform Updates Bring Improved Usability and Seamless Platform Connections

    4.0
    Dec 25, 2025
    Webex is a great platform for meetings, as a user and administrator. They have added a lot of new features for chat and meetings that are becoming close to on par with other platforms.
  • ENGINEERING MANAGER
    <50M USD
    IT Services
    Review Source

    Reliable Meetings and Quality Audio Offset By Slow Loading and Complicated Settings

    4.0
    Nov 10, 2025
    webex suite offers reliable meetings and great audio/video quality. It's easy to use and secure, though it could load faster at times.
  • Engineering Manager
    Gov't/PS/Ed
    Government
    Review Source

    On-Premise Service Customers Miss Out on Advanced Summarization Capabilities

    4.0
    Sep 30, 2025
    The capabilities offered are great for users/customers that utilize cloud based services only, however, these services should be accessible or offered for On-premise customers as well.
...
Showing Result 1-5 of 3341

Recommended Gartner Research

  • Market Guide for Meeting Solutions

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.