Name: Webex Suite
Rating: 4.5 (3957 reviews)

Overview

Product Information on Webex Suite

Updated 21st December 2023

What is Webex Suite?

Webex Suite is an all-in-one, collaboration suite built on a secure Webex Platform with artificial intelligence features built-in. With 8 individual workloads – Webex Suite brings together Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one collaboration experience to maximize productivity and teamwork. With a variety of collaboration features, Webex Suite helps bridge the gap between office and remote workers, remove language barriers, and overcome time zone differences. Enjoy the flexibility to work from anywhere and to keep teams focused and engaged with unified, intuitive experiences and integrated AI across the entire suite. All workloads in the Webex Suite can be managed via the single-pane-of-glass administration portal, Control Hub. It also allows you to protect your teams’ data and privacy with enterprise-grade security built in from the ground up.

Overall experience with Webex Suite

HEALTH COACH

1B - 3B USD, Services (non-Government)

FAVORABLE

“Webex Suite Integrates Multiple Collaboration Tools with Enhanced Audio and Video Quality”

5.0

Mar 4, 2026

First class experience with the Webex Suite, offers smart and collaboration features that help us to connect, communicate and get tasks done all in one place.Built-in tools like noise cancellation, meeting summaries and live transcription save time and take care of details, allowing teams to stay focused on the conversation. It also offers high quality audio and video that is consistent even with large numbers of participants.

MARKETING ASSOCIATE

50M - 250M USD, Consumer Goods

CRITICAL

“Intuitive Interface Overshadowed by Recurring Problems in Software Performance”

2.0

Jan 13, 2026

Overall, both the PC and Android app are glitchy and unreliable. Frequent issues with viewing images occur, as well as needing to reboot the software to make calls make it annoying to use.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Meeting Solutions

About Company

Company Description

Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.

Company Details

Company type

Public

Year Founded

1984

Head office location

San Jose, United States

Number of employees

10001+

Annual Revenue

30B+ USD

Website

http://www.cisco.com

Do You Manage Peer Insights at Cisco Systems?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Webex Suite

Reviewer Insights for: Webex Suite

Performance of Webex Suite Across Market Features

Webex Suite Likes & Dislikes

It's reliable and we can use messaging, video meetings, whiteboarding, screen sharing and recording all in one place without switching to different platforms. Strong encryption that provides enough security even when handling sensitive information. High quality audio and video experience. The chat threading feature, which uses AI to summarize messages, makes it easier to see and respond to multiple messages at once.

The interface is fine and intuitive.

What I like most is the seamless experience for collaboration and makes communication smooth even when we like to communicate with clients across the world. I like the simple way of creating meetings and groups. Another reason is that it's a one-stop solution for calling, messaging, live chat and events.

Flexible and more affordable AI pricing would be a great addition.

Constant bugs and issues really take away from the experience.

Mainly what I dislike is a bit of latency in terms of creating large groups and events. Secondly, I have also noticed issues with audio and video quality when we are in a big group. There are issues with screen sharing sometimes but all that is like once in a blue moon so I would still love to still use it.

Top Webex Suite Alternatives

Peer Discussions

What Your Peers Are Saying About Webex Suite

IT Manager

I'm replacing my telephony system with either NICE or Cisco Webex. I wonder if anyone has any experience with either product, if so what in your opinion, what are the pros and cons with the product and would you choose the same product again if you could turn back the clock?

IT Manager

We currently use WebEx but will soon migrate to the WebEx cloud. However, I also recommend considering Amazon Connect: https://aws.amazon.com/pm/connect/https://aws.amazon.com/pm/connect/

See Full Discussion

12 Nov 20241.2k Views3 Comments

Webex Suite Reviews and Ratings

Recommended Gartner Insights

Market Guide for Meeting Solutions

1B-10B USD

Services (non-Government)

Review Source

Webex Suite Integrates Multiple Collaboration Tools with Enhanced Audio and Video Quality

Mar 3, 2026

Operations Associate

50M-1B USD

Software

Provide a seamless experience for collaboration, even across different time zones.

4.0

Feb 17, 2026

My experience with the webex suite is very positive as it makes virtual meetings, messaging and interacting with colleagues and clients really smooth and efficient. In the travel industry, timely communication is really important as many times we have eminent bookings so webex makes it really easy.

Operations Manager

<50M USD

Transportation

AI Summaries and Platform Integration Aid Meeting Efficiency and Time Management

Feb 11, 2026

We've had a positive overall experience. The platform provides a stable, secure and professional environment for hosting meetings.

IT Associate

IT Services

App Offers Intuitive Experience With Easy Feature Discovery and Presentation Tools

Feb 9, 2026

yes, i used the product to present my power point presentation to our customer. I had a great experience.

Manager, It Security And Risk Management

Miscellaneous

WebEx Praised For Support Yet Faces Criticism Over Communication And Integration Tools

Jan 6, 2026

We found WebEx to be a great company with amazing user support. We did "not" have a designated account manager the whole time, however it worked as expected.