Webex Suite

byCisco Systems
in
4.5
2025
Market Presence: Meeting SolutionsUnified Communications as a Service

Overview

Product Information on Webex Suite

Updated 21st December 2023

What is Webex Suite?

Webex Suite is an all-in-one, collaboration suite built on a secure Webex Platform with artificial intelligence features built-in. With 8 individual workloads – Webex Suite brings together Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one collaboration experience to maximize productivity and teamwork. With a variety of collaboration features, Webex Suite helps bridge the gap between office and remote workers, remove language barriers, and overcome time zone differences. Enjoy the flexibility to work from anywhere and to keep teams focused and engaged with unified, intuitive experiences and integrated AI across the entire suite. All workloads in the Webex Suite can be managed via the single-pane-of-glass administration portal, Control Hub. It also allows you to protect your teams’ data and privacy with enterprise-grade security built in from the ground up.

Overall experience with Webex Suite

Engineering Manager
Gov't/PS/ED 5,000 - 50,000 Employees, Government
FAVORABLE

On-Premise Service Customers Miss Out on Advanced Summarization Capabilities

4.0
Sep 30, 2025
The capabilities offered are great for users/customers that utilize cloud based services only, however, these services should be accessible or offered for On-premise customers as well.
BDM
250M - 500M USD, Software
CRITICAL

Webex Suite: Fusing AI with Communication, A Few Steps Short of Seamless

3.0
Mar 27, 2025
Webex Suite provides a dependable experience for online meetings and collaborative team work. Video and audio are always excellent, and security functionality is also strong. Still, the application is somewhat busy and has usability areas particularly related to sharing files and control over meetings that can be made easier

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

About Company

Company Description

Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.

Company Details

Company type
Public
Year Founded
1984
Head office location
San Jose, United States
Number of employees
10001+
Annual Revenue
30B+ USD

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Webex Suite
Reviewer Insights for: Webex Suite
Performance of Webex Suite Across Market Features

Webex Suite Likes & Dislikes

Top Webex Suite Alternatives

4.5
(6280 Ratings)
4.5
(3655 Ratings)

Peer Discussions

What Your Peers Are Saying About Webex Suite

IT Manager
I'm replacing my telephony system with either NICE or Cisco Webex. I wonder if anyone has any experience with either product, if so what in your opinion, what are the pros and cons with the product and would you choose the same product again if you could turn back the clock?
IT Manager
We currently use WebEx but will soon migrate to the WebEx cloud. However, I also recommend considering Amazon Connect: https://aws.amazon.com/pm/connect/https://aws.amazon.com/pm/connect/
See Full Discussion
12 Nov 20241.2k Views3 Comments

Webex Suite Reviews and Ratings

Showing data for 3109 ratings and reviews for Meeting Solutions market. View all 3873 ratings and reviews across markets for a complete picture.

4.5

(3109 Ratings)

Rating Distribution

5 Star
49%
4 Star
44%
3 Star
6%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.4

Integration & Deployment

4.4

Service & Support

4.4

Product Capabilities

4.5

Last 12 Months
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  • Engineering Manager
    Gov't/PS/Ed
    Government
    Review Source

    On-Premise Service Customers Miss Out on Advanced Summarization Capabilities

    4.0
    Sep 30, 2025
    The capabilities offered are great for users/customers that utilize cloud based services only, however, these services should be accessible or offered for On-premise customers as well.
  • LEAD UNIFIED COMMUNICATIONS ENGINEER
    10B+ USD
    Healthcare and Biotech
    Review Source

    Cisco Webex - The 1 platform to rule them all!

    5.0
    Sep 29, 2025
    Webex has allowed our company to stay productive during this challenging time. It's ease of use has been well received by our userbase.
  • Engineer
    1B-10B USD
    Healthcare and Biotech
    Review Source

    Scalability and Security Stand Out in Cisco WebEx Collaboration Experience

    4.0
    Sep 29, 2025
    overall is good, some network slowness issues though, life cycle process can be improved
  • IT Associate
    1B-10B USD
    Manufacturing
    Review Source

    It’s great, few complaints, and it always improves

    5.0
    Sep 29, 2025
    Most everything works well , it isn’t closed, meaning integration to other platforms is generally available. what isnt thete to love snout ur?
  • Network Administrator III
    <50M USD
    Healthcare and Biotech
    Review Source

    Webex is a great product

    5.0
    Sep 29, 2025
    i am the administrator and uswr of this product and had a pleasant experience migrating to Webex
...
Showing Result 1-5 of 3336

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