We had 50 years of various system and locations that had to be integrated into one and the Webex Setup Assist program helped us do this Webex Calling migration. There was a lot of legacy infrastructure that we had to migrate, which meant more complex elements to consider with the migration. We didn't want any service interruptions to our patients and this was achieved. We also wanted our team to not experience any issues with the transition and the Webex platform allowed us to have bolt systems run in tandem as we were working through the transition and cut over. Typically, you're not allowed to have this licensing grace but we were provided this with Cisco. We had more flexibility in our deployment. We received white glove service from Fleur and Tony, which was above and beyond from any vendor I've ever worked with, and it was by far the best experience. We did shop around and consider other vendors but their offerings were not nearly as comprehensive and the support on the implementation side was not there. We were using Cisco UC phones which could easily migrate to the cloud. If you're already a Cisco customer with endpoints, you can easily migrate to the cloud which helped save us money. The hardware was similar to what we were using prior with Cisco which helped ease the migration and transition with our end users too. The soft phone application within Webex Calling is also similar to what we had with Jabber so not a lot of end user training was required. It was a seamless cutover. 98% of our endpoints were compatible with Webex Calling easily migrated over which allowed us to avoid spending on additional hardware.

In terms of a unified experience, Webex has a lot of great qualities to consider. It is nice to have integration across meetings, calling, and messaging. I think there are synergies that should not be overlooked when considering UCaaS platforms. The audio and video quality seems to be much higher than Teams making it a reliable choice for sure.