Overview
Product Information on Webex Suite
What is Webex Suite?
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Overall experience with Webex Suite
“Communication Remains Reliable on Webex Despite Unused and Overlapping Features”
“Unified Experience and High Quality Audio Stand Out in Webex Platform”
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Unified Communications as a Service
Meeting Solutions
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Company Description
Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.
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User Sentiment About Webex Suite
Reviewer Insights for: Webex Suite
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Performance of Webex Suite Across Market Features
Webex Suite Likes & Dislikes
Three main strengths we have experienced when using the Webex Suite are: 1. Smooth integration into our existing office phone numbers as a system; it has been smooth to call coworkers in general and more importantly, through simply entering an extension number. 2. Robust management of call, message, meeting, and voicemail history. It is easy to search up details in each area and you also get notifications in a timely manner to ensure nothing slips through the cracks. 3. The communication features offered by Webex remain stable even while working away from the office. For example, it has been as simple as a click of a button to make work calls from my laptop while out-of-town for a business trip.
Real-time noise suppression is a nice feature that delineates between real speech and background noise, thus cutting down on distractions in meetings. That has helped make our meetings more effective.
It made the communication much better as I can do messaging, calling, and also do video meetings using one single app. Also, the quality of audio and video is pretty impressive and I can integrate it with the calendar so I can schedule meetings for later.
Three main issues we have noticed when using the Webex Suite are: 1. If you receive a call through Webex, it can be both loud and intrusive in the way it pops up while you use other applications, which can disrupt meetings. 2. The AI Assistant feels like a superfluous feature at times, especially as clicking on the button to begin a conversation is often met with a notification to just come back later. 3. While Webex does offer features such as meeting calendars and collaborative whiteboards, we have noticed that there is low motivation to use them since these features already exist in more refined forms in other applications.
The initial learning curve was higher than expected. Some of the features are not as intuitive as I would have hoped, but that makes initial training more necessary.
I wish the chat feature could be more intuitive and joining the meeting could be fewer steps as for now it is not so simple.
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What Your Peers Are Saying About Webex Suite
Webex Suite Reviews and Ratings
- Associate Director Of Special ProjectsGov't/PS/EdEducationReview Source
Communication Remains Reliable on Webex Despite Unused and Overlapping Features
The Webex Suite has been a stable tool when it comes to managing phone-based communications across the organization. However, we do notice a variety of other features that often go unused due to their overlap and underperformance compared to other products we use. - Marketing Manager50M-1B USDHealthcare and BiotechReview Source
Unified Experience and High Quality Audio Stand Out in Webex Platform
In terms of a unified experience, Webex has a lot of great qualities to consider. It is nice to have integration across meetings, calling, and messaging. I think there are synergies that should not be overlooked when considering UCaaS platforms. The audio and video quality seems to be much higher than Teams making it a reliable choice for sure. - Assistant Director Of Facilities50M-1B USDServices (non-Government)Review Source
Mobile App Synchronization Enhances Communication, With Room For Chat Improvements
The experience is good as it has an impressive mobile app which makes sure everything stays in sync across both on mobile and desktop and also I can create breakout rooms which helps in brainstorming. The room makes sure that different topics do not get mixed up. - SOFTWARE DEVELOPER50M-1B USDSoftwareReview Source
Reliable and secure meeting platform
My overall experience with Webex Suite has been quite good.It provides a stable and secure space for communication and interaction, especially when our teams are located in different locations and the client is US based.Meetings are generally smooth and provides options for meessages, audio calling and video calling.Sometimes audio lags on lower bandwidht connection and notifiaction settings are little confusing. - Manager, IT Security and Risk Management50M-1B USDMiscellaneousReview Source
Good Product minor issues
This has been a great replacement for our old PBX system. We chose the full softphone option and users have been happy with how simple the app is. Being able to take calls from the office or on my/their phone while out and about has been a plus.