Overview
Product Information on Webex Suite
What is Webex Suite?
Webex Suite Pricing
Webex Suite Product Images
Overall experience with Webex Suite
“Communication Remains Reliable on Webex Despite Unused and Overlapping Features”
“Limited Online Resources and Inconsistent Support Affect System Reliability and Use”
Badges
Unified Communications as a Service
Meeting Solutions
About Company
Company Description
Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.
Company Details
Do You Manage Peer Insights at Cisco Systems?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Webex Suite
Reviewer Insights for: Webex Suite
Deciding Factors: Webex Suite Vs. Market Average
Performance of Webex Suite Across Market Features
Webex Suite Likes & Dislikes
Three main strengths we have experienced when using the Webex Suite are: 1. Smooth integration into our existing office phone numbers as a system; it has been smooth to call coworkers in general and more importantly, through simply entering an extension number. 2. Robust management of call, message, meeting, and voicemail history. It is easy to search up details in each area and you also get notifications in a timely manner to ensure nothing slips through the cracks. 3. The communication features offered by Webex remain stable even while working away from the office. For example, it has been as simple as a click of a button to make work calls from my laptop while out-of-town for a business trip.
The WEBEX platform allows the flexibility of configuring and troubleshooting of the desk and Dect phones remotely.
Provide simplified collaboration by integrating tools like messaging, video conferencing and file sharing into one platform. High quality audio and video that offers clean and reliable communication. The noise cancellation and background blur features are helpful, especially during remote meetings.Offer secure encryption and host controls which boost confidence during sensitive discussions.
Three main issues we have noticed when using the Webex Suite are: 1. If you receive a call through Webex, it can be both loud and intrusive in the way it pops up while you use other applications, which can disrupt meetings. 2. The AI Assistant feels like a superfluous feature at times, especially as clicking on the button to begin a conversation is often met with a notification to just come back later. 3. While Webex does offer features such as meeting calendars and collaborative whiteboards, we have noticed that there is low motivation to use them since these features already exist in more refined forms in other applications.
There are not enough resources available online to understand the products. The Cisco engineers lack expertise to properly diagnose the issue whenever a case is created. We are required repeatedly to explain the exact issue and takes a long time before providing support.
Occasional lag or audio delays, especially when someone's network drops or is weak.For less tech savvy users, it can sometimes be complex to navigate.
Top Webex Suite Alternatives
Peer Discussions
What Your Peers Are Saying About Webex Suite
Webex Suite Reviews and Ratings
- Associate Director Of Special ProjectsGov't/PS/EdEducationReview Source
Communication Remains Reliable on Webex Despite Unused and Overlapping Features
The Webex Suite has been a stable tool when it comes to managing phone-based communications across the organization. However, we do notice a variety of other features that often go unused due to their overlap and underperformance compared to other products we use. - ELECTRICAL ENGINEER1B-10B USDConstructionReview Source
Webex Suite Integrates Communication Tools for Improved Team Collaboration and Workflow
Overall, Webex Suite provides a unified space that works the same on all devices making it easier for teams to communicate and collaborate which boosts our productivity and speeds up the decision making process.Features such as screen sharing and virtual meetings enables our teams to work more efficiently and effectively. Simplify our meeting management by making it effortless to schedule, join and manage meetings, reducing our administrative burden.Streamlines workflows by integrating tools like video conferencing, messaging, file sharing and task management into a unified platform. Offer high quality video and audio which help to maintain clear and effective communication. - NETWORK ENGINEER50M-1B USDRetailReview Source
Limited Online Resources and Inconsistent Support Affect System Reliability and Use
The overall phone system is efficient however the DECT network is sometimes unstable. The cluster of base stations allow the roaming of the phones. When one base station gets an error, the whole system is corrupted. DECT phones receive NO SIP registered error and gets self-rectified. - ADMINISTRATEUR RESEAUX ET SECURITE50M-1B USDIT ServicesReview Source
My experience with webex Suite.
Webex Webinars is a virtual audience engagement platform. The product is easy to deploy and is customizable according to the user’s unique needs. We make use of the software in our organisation for events scheduling and video conferencing. Use of the tool helps us to reach audiences across all corners of the world and generate very high quality leads. Support services for the software are superb and its pricing is well structured to accommodate both small and development business and organisations. The software has also enabled us to optimize the general office experience and provide flexible collaboration solutions such as virtual whiteboards and efficient poll management systems. - Admissions RepresentativeGov't/PS/EdEducationReview Source
Strong Connectivity Found in Webex Suite Despite Interface and Usability Challenges
Overall, my experience with the Webex Suite has been underwhelming. The interface feels unintuitive, performance is inconsistent, and collaboration tools often fall short. It's functional, but not seamless or very user-friendly.