Overview
Product Information on Zendesk for customer service
What is Zendesk for customer service?
Zendesk for customer service Pricing
Overall experience with Zendesk for customer service
“Unified Workspace Enhances Efficiency While Zendesk’s Cost Structure Limits Accessibility”
About Company
Company Description
Zendesk was founded in 2007 with the aim of revolutionizing customer experience by allowing businesses to shift their customer service to the online world. Zendesk facilities billions of conversations, linking an extensive range of brands with millions of customers via various platforms such as telephony, chat, email, messaging, social channels, communities, review sites, and help centers. Developed in Copenhagen, Denmark, and grown in California, the company now employs a considerable workforce worldwide.
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Reviewer Insights for: Zendesk for customer service
Zendesk for customer service Likes & Dislikes
I love this product because of the Agent Workspace, especially because in many systems you have to click between different tabs for email, chat, social and in Zendesk a ticket is just one conversation. I also have to mention the side conversations, that allows the agents to start a separate private email or slack thread inside the ticket with someone else.
Setup is a breeze and it helps the team find the info they need rather than having to ask other staff in the office. This streamlines workflows and reduces bottlenecks which I love.
I guess the pricing is deceptively expensive for small companies. Even though the base price per agent looks reasonable, almost every new feature you want is an add-on. As well as the Zendesk's own customer support, because it's really hard to get a human being on the phone.
The templating is a little limiting, for example you can pick colours and logos but truer brand experiences are harder to achieve. It's not a huge sticking point as the template is pretty clean as it is.
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Zendesk for customer service Reviews and Ratings
- Senior Language Advisor50M-1B USDSoftwareReview Source
Unified Workspace Enhances Efficiency While Zendesk’s Cost Structure Limits Accessibility
Zendesk remains the gold find for scalability and centralization, especially with the CAL integration now. It's a powerhouse that brings order to chaos by unifying email, chat, and social media into one view. Also it allows integrations with Salesforce, Shopify, Slack, Jira among others. - Operations Manager<50M USDMediaReview Source
Zendesk Simplifies Help Centre Deployment With Streamlined Setup And User Accessibility
Clean, reliable and easy to deploy, Zendesk makes it super simple to add a help centre to your business without lots of back end configuration. It's very friendly out of the box and you can tell it's very customer focused.