Overview
Product Information on Zoho Assist
What is Zoho Assist?
Zoho Assist Pricing
Overall experience with Zoho Assist
“Deployment and Remote Access Simplified With Intuitive Interface and Minor Restrictions”
“Zoho Assist Faces Challenges in High-Demand Enterprise Environments”
About Company
Company Description
Zoho Corporation is a privately held software company that is focused on delivering solutions to help businesses grow. The company's portfolio of more than 55 products is used by over 100 million people around the world and is designed to cater to varying business requirements such as sales, marketing, support, collaboration, finance, and recruitment. Zoho is concentrated on creating digital tools with a strict adherence to user privacy. It does not rely on an ad-revenue model, even for its free products. The firm's global reach extends from its headquarters in Austin, Texas to international offices in Chennai, India and other worldwide locations.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Zoho Assist
Deciding Factors: Zoho Assist Vs. Market Average
Performance of Zoho Assist Across Market Features
Zoho Assist Likes & Dislikes
Clean Simple Interface, Ease of persistent remote access deployment access, remote support site is simple to direct cutomers to and get logged in.
1. The platform's web-based access with fully featured browser-based control options alleviates the requirement for extensive local installations. 2. The ability to collaborate and invite other technical personnel during sessions greatly increased troubleshooting efficiency. 3. The fast session initiation experienced by many IT members allowed the teams to respond to multiple requests promptly, avoiding operational delays.
I like that Zoho Assist is super secure and it ensures secure connections. It saves money/resources as our IT teams can troubleshoot issues remotely. The tool makes it possible to work remotely from any device. The tool effortlessly integrates with other Zoho apps which makes it even better.
There are few if any things I dislike... maybe the extra prompts before a remote session starts or the extra steps to get running on a mac, but those are more due to external forces than anything... maybe some of the restrictions on license levels, but thats more a function of my budget than anything, its a robust software for the level we pay for.
1. The platform's mobile application does not possess the same level of responsiveness and features as the desktop application thus limiting the efficiency of remote mobile work. 2. The inconsistencies in session recording quality experienced by multiple team members, along with limited audit trail features, severely impact traceability for compliance-based enterprises. 3. Administrators had limited granular access control over session privileges and technician permissions.
With Zoho Assist, no failures to report as the tool always meets our needs.
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Peer Discussions
Zoho Assist Reviews and Ratings
- IT Manager<50M USDConsumer GoodsReview Source
Deployment and Remote Access Simplified With Intuitive Interface and Minor Restrictions
A simple, robust & easily deployable remote & assistance product. Zoho assist is my "go to" for remote access support tools - Accountant50M-1B USDHealthcare and BiotechReview Source
A Great Remote Desktop Solution For Business - Secure and Reliable
We have Zoho Assist deployed across all departments and it has been helpful when it comes to working remotely and/or getting assistance remotely. In addition, the tool has boosted the efficiency of our IT teams whereby they are able to troubleshoot issues remotely, push updates, and manage devices thereby saving time/cost. In addition, Zoho Assist also makes screen sharing, session recording and file transfer easy, all of which are great capabilities. I have had an awesome experience. - Director of IT50M-1B USDRetailReview Source
Evaluation Highlights Simplicity and Cost as Main Benefits for Team Adoption
We have been looking for simple and cost effective solution for our administrators and applications team to connect and work, we found this solution to be the best from those we evaluated and opt to choose it. - Chief Executive Officer<50M USDIT ServicesReview Source
Not the most powerful option but, Easy to deploy remote support solution
Zoho Assist is was pretty simple to implement. I am able to get my clients connected with ease. The tech experience is not the best but way higher than some other products. It is my backup remote assist application. - IT Associate50M-1B USDRetailReview Source
Lockdown and Profile Management Highlighted, With Web Portal Search Limitations
Experience has been good. The product works as intended and meets our business needs. It provides remote management for devices that we need to assign and apply policies.