Zoho Desk Alternatives

4.6(36 Ratings)

Considering alternatives to Zoho Desk? See what this market Zoho Desk users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Zoho Desk compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Zendesk for customer service

4.3

Very easy to use, not much technical skill needed to customize the fields, filters and available values. Easy to integrate with other software and proper sync.

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2. Jira Service Management

4.5

Highly customizable with multiple tiers of security and access. As a customer / requester and as an "agent" within the tool, it's very straightforward and user-friendly. However, as someone with increased access, the initial set up was not always intuitive and documentation online was not updated. Changes would also be made to the interface without any notice, and it made it difficult to keep internal enablement materials updated as a result. Native reporting is quite limited and exporting data is more troublesome than I'd like.

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Where Zoho Desk Scored Higher

Easier to integrate and deploy
Better evaluation and contracting

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3. Happyfox

4.5

Overall myself and my team fellow team members have had a great time using Happyfox. We only use the ticketing basics, no ai or chat etc. The interface is simple, intuitive and fast to use, also allowing different layouts based upon our individual preferences, something we all take advantage of. Reporting and tracking are perfect for our needs and the api integrations are useful, if a little lacking in detail.

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Where Zoho Desk Scored Higher

Better at service and support
Better evaluation and contracting

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4. Freshdesk Omni

4

Our overall experience with Freshdesk Omni is quite good till now. It provides various features and functionality for customer service and support. It's quite a reliable platform and easy to use.

Read all insights and reviews for Freshdesk Omni

Where Zoho Desk Scored Higher

Better at service and support
Better evaluation and contracting

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5. Help Scout

5

Help Scout has been a game changer for customer relations and customer support.

Read all insights and reviews for Help Scout

Where Zoho Desk Scored Higher

Better evaluation and contracting

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6. Sprinklr

5

Sprinklr has been exceptional in its capabilities and offerings. They have always ensured to deploy the latest features in the domain of social media management to deliver an unified customer experience.

Read all insights and reviews for Sprinklr

Where Zoho Desk Scored Higher

Better at service and support

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