Overview
Product Information on Zoho Desk
What is Zoho Desk?
Zoho Desk Pricing
Overall experience with Zoho Desk
“Positive Experience with Features Noted, Article Categorization Process Needs Improvement”
Badges
CRM Customer Engagement Center
About Company
Company Description
Zoho Corporation is a privately held software company that is focused on delivering solutions to help businesses grow. The company's portfolio of more than 55 products is used by over 100 million people around the world and is designed to cater to varying business requirements such as sales, marketing, support, collaboration, finance, and recruitment. Zoho is concentrated on creating digital tools with a strict adherence to user privacy. It does not rely on an ad-revenue model, even for its free products. The firm's global reach extends from its headquarters in Austin, Texas to international offices in Chennai, India and other worldwide locations.
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Zoho Desk
Zoho Desk Likes & Dislikes
the knowledge base part , the automatic translator , and customizing your help center
Centralized ticketing good customization and clear visibility of customer support activity
The clarity with which the information is organized. Ease of use Ease of scalability And the possibilities of implementing new features
Maybe that when writing an article i have to choose evertime the right category and subtittle
initial setup is complex, configuration , reporting , workflows required time to understand
User interface could be improved, although it's okay.
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Zoho Desk Reviews and Ratings
- Product Manager50M-1B USDRetailReview Source
Positive Experience with Features Noted, Article Categorization Process Needs Improvement
very smooth, smart solution , reduce time consumption. overall it is a great experience - Manager, Customer Service and Support<50M USDIT ServicesReview Source
Ticketing Portal Features Appreciated; Initial Setup and Workflows Prove Challenging
positive experience with the ticketing portal features. Additional time required to complete the evaluation and testing - Engineer<50M USDIT ServicesReview Source
Comprehensive Service Platform Meets Needs Despite Areas for User Interface Improvement
It's a very useful platform with everything necessary to meet customer needs and everything necessary for service management on the support agent side. - Assureur Senior50M-1B USDInsurance (except health)Review Source
Zoho Desk Offers Accessible Ticket Management With User-Friendly Design
My experience with Zoho Desk has been positive as it has helped me manage and create support tickets more easily. - Software Development Project Manager50M-1B USDSoftwareReview Source
Zoho Desk has multiple customer engagement channels to speed up support services.
We are working with Zoho Desk to facilitate our customer support services and our experience with it has been a great success. Zoho Desk provides us with a fantastic platform for interacting with our customers which helps us to deliver our IT support services with ease. We have had an easy time working with Zoho Desk to handle our customer support operations which has enabled us to keep our customers satisfied by offering them professional and easy to access services. Zoho Desk has a reliable AI assistant function that has helped us to tap into the capabilities of AI in customer support, allowing us to improve the quality of IT support services we provide to our customers.