Review Summary
See a synthesized overview of the key takeaways from verified reviews of Zoho Desk.
Overview
Product Information on Zoho Desk
Updated 13th October 2025
What is Zoho Desk?
Zoho Desk Pricing
Overall experience with Zoho Desk
Finance Manager
<50M USD, Services (non-Government)FAVORABLE
“Clear Ownership of Requests and Analytics Improve Payables and Inquiry Management”
The automation features alone are worth it. It handles the repetitive stuff so my team can focus on getting tickets closed.
IT Associate
50M - 250M USD, Travel and HospitalityCRITICAL
“Support Availability Remains a Challenge Despite Strong Performance and User Interface”
The application is good but lacks support for users. Support would be a bit nicer if its readily available, espcially for users who are currently doing POC on the application
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About Company
Company Description
Zoho Corporation is a privately held software company that is focused on delivering solutions to help businesses grow. The company's portfolio of more than 55 products is used by over 100 million people around the world and is designed to cater to varying business requirements such as sales, marketing, support, collaboration, finance, and recruitment. Zoho is concentrated on creating digital tools with a strict adherence to user privacy. It does not rely on an ad-revenue model, even for its free products. The firm's global reach extends from its headquarters in Austin, Texas to international offices in Chennai, India and other worldwide locations.
Company Details
Company type
Private
Year Founded
1996
Head office location
Chennai, India
Number of employees
10001+
Website
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- Finance Manager<50M USDServices (non-Government)Review Source
Clear Ownership of Requests and Analytics Improve Payables and Inquiry Management
The automation features alone are worth it. It handles the repetitive stuff so my team can focus on getting tickets closed. - IT Support Manager1B-10B USDServices (non-Government)Review Source
Efficient multichannel ticketing paired with customizable dashboards
Overall Zoho Desk is a reliable and scalable tool that offers strong automation, multichannel ticketing, integration with other Zoho apps and 3rd party tools that highly streamline our customer support operations and boost our efficiency. - Product Manager50M-1B USDRetailReview Source
Positive Experience with Features Noted, Article Categorization Process Needs Improvement
very smooth, smart solution , reduce time consumption. overall it is a great experience - IT Manager<50M USDIT ServicesReview Source
Zoho Desk Integrates Seamlessly With Zoho CRM and Team Inbox Tools
Zoho Desk offers a wide range of features and integration tools that we require to work with such as Zoho CRM, Team Inbox and books. - Manager, Customer Service and Support<50M USDIT ServicesReview Source
Ticketing Portal Features Appreciated; Initial Setup and Workflows Prove Challenging
positive experience with the ticketing portal features. Additional time required to complete the evaluation and testing
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