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  3. Agentforce Service
Logo of Agentforce Service

Agentforce Service

bySalesforce
in
4.4
Market Presence: CRM Customer Engagement Center, Generative AI Knowledge Management Apps/General Productivity

Overview

Product Information on Agentforce Service

Updated 13th October 2025

What is Agentforce Service?

Salesforce Service Cloud is a customer service software designed to facilitate case management, support automation, and multichannel communication for organizations. The software provides tools for case tracking, knowledge management, and workflow automation, helping support teams deliver consistent responses and manage inquiries across various channels including email, phone, chat, and social media. Service Cloud enables businesses to organize customer information, streamline service workflows, and track service metrics. It includes features for creating self-service portals and knowledge bases, allowing customers to find answers independently. The software addresses the need for efficient customer service operations by offering integrated reporting and analysis tools to monitor performance and improve service delivery.

Agentforce Service Pricing

Salesforce Service Cloud software uses a subscription-based pricing model, offering several plans that vary by features and user types. Pricing typically depends on the level of functionality required, the number of users, and add-ons such as automation capabilities or integration options. Charges are calculated per user per month, with different tiers available for businesses that need advanced service management or analytics.

Overall experience with Agentforce Service

Head of Customer Service and Support
50M - 250M USD, Finance (non-banking)
FAVORABLE

“Powerful automation and integration offset by steep learning curve”

4.0
Jun 10, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
DATA AUTOMATION LEAD ADJUNCT INSTRUCTO
Gov't/PS/ED <5,000 Employees, Education
CRITICAL

“Integration Process and Training Demands Highlighted as Key Concerns for Product”

3.0
Jun 16, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 6th March 2025

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

Company Details

Updated 2nd November 2023
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.salesforce.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Agentforce Service Reviews and Ratings

4.4

(378 Ratings)

Rating Distribution

5 Star
43%
4 Star
49%
3 Star
7%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?
  • Head of Customer Service and Support
    50M-1B USD
    Finance (non-banking)
    Review Source

    Powerful automation and integration offset by steep learning curve

    4.0
    Jun 10, 2026
    It's a high-impact, autonomous tool, but it has a higher barrier to entry.
  • Head of Customer Service and Support
    50M-1B USD
    Finance (non-banking)
    Review Source

    Powerful automation and integration offset by steep learning curve

    4.0
    Jun 10, 2026
    It's a high-impact, autonomous tool, but it has a higher barrier to entry.
  • Read All 372 Reviews

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User Sentiment About Agentforce Service
Reviewer Insights for: Agentforce Service
Performance of Agentforce Service Across Market Features

Agentforce Service Likes & Dislikes

Like

Agentforce Sales has optimised our CRM from a static database into an autonomous, proactive asset. By leveraging native integration with our Data Cloud records, the SDR capabilities allow for always-on lead engagement and automated, high-intent meeting scheduling. Because it operates within the core Salesforce object model, we've dissolved data fragmentation. Furthermore, the low-code Agent Builder has simplified our development process, reducing the burden on our admin team and accelerating our ability to roll out custom, high-impact workflows.

Like

Agentforce Sales has optimised our CRM from a static database into an autonomous, proactive asset. By leveraging native integration with our Data Cloud records, the SDR capabilities allow for always-on lead engagement and automated, high-intent meeting scheduling. Because it operates within the core Salesforce object model, we've dissolved data fragmentation. Furthermore, the low-code Agent Builder has simplified our development process, reducing the burden on our admin team and accelerating our ability to roll out custom, high-impact workflows.

Like

Agentforce Sales has optimised our CRM from a static database into an autonomous, proactive asset. By leveraging native integration with our Data Cloud records, the SDR capabilities allow for always-on lead engagement and automated, high-intent meeting scheduling. Because it operates within the core Salesforce object model, we've dissolved data fragmentation. Furthermore, the low-code Agent Builder has simplified our development process, reducing the burden on our admin team and accelerating our ability to roll out custom, high-impact workflows.

Dislike

The per-license cost is high and resolving issues with the product can require extensive troubleshooting steps. Can be finicky when it comes to getting data integrations to appear prperly. Takes a good bit of time to train staff in proper use.

Dislike

The per-license cost is high and resolving issues with the product can require extensive troubleshooting steps. Can be finicky when it comes to getting data integrations to appear prperly. Takes a good bit of time to train staff in proper use.

Dislike

The per-license cost is high and resolving issues with the product can require extensive troubleshooting steps. Can be finicky when it comes to getting data integrations to appear prperly. Takes a good bit of time to train staff in proper use.