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  1. Home
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  3. BeyondTrust Remote Support
Logo of BeyondTrust Remote Support

BeyondTrust Remote Support

byBeyondTrust
in
4.6
Market Presence: Privileged Access Management, Remote Desktop Software

Overview

Product Information on BeyondTrust Remote Support

Updated 13th October 2025

What is BeyondTrust Remote Support?

BeyondTrust Remote Support is a software designed to enable secure and efficient remote access to desktops, laptops, and mobile devices for IT professionals and support teams. The software facilitates remote troubleshooting, incident resolution, and maintenance without requiring end users to install software beforehand. Features include session management, screen sharing, chat communication, file transfer, and permissions management to ensure controlled access. The software integrates with IT service management platforms, supports multi-platform environments, and provides audit and reporting capabilities to help organizations address technical issues and minimize downtime. It is used to streamline support processes and improve operational efficiency.

BeyondTrust Remote Support Pricing

BeyondTrust Remote Support software utilizes a subscription-based pricing model, typically structured by the number of concurrent technicians or users and by support session volume. Pricing varies based on deployment options such as cloud or on-premises, with additional fees applicable for advanced features, integrations, or premium support services.

Overall experience with BeyondTrust Remote Support

It Help Desk Technician
50M - 250M USD, Manufacturing
FAVORABLE

“Highly Capable Remote Support Tool with Negligible Paint Points”

5.0
Mar 13, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Manager of Systems Engineering
Gov't/PS/ED <5,000 Employees, Education
CRITICAL

“BeyondTrust: An Accessible Solution to Remote Help Desk Services”

3.0
Oct 28, 2024
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 7th December 2023

BeyondTrust focuses on Privileged Access Management (PAM), providing services and products to organizations globally. They help businesses secure and manage their privileges both within traditional and hybrid environments, including the cloud. BeyondTrust's integrated solutions offer an advanced PAM solution, designed to minimize the attack surface. The Universal Privilege Management methodology from BeyondTrust aims to secure privileges across access, passwords and endpoints. This provides organizations with the necessary control and visibility to foster operational performance, gain compliance, and mitigate risks.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
1985
Head office location
Johns Creek, United States
Number of employees
1001 - 5000
Website
http://www.beyondtrust.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

BeyondTrust Remote Support Reviews and Ratings

4.6

(196 Ratings)

Rating Distribution

5 Star
62%
4 Star
33%
3 Star
5%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?
  • It Help Desk Technician
    50M-1B USD
    Manufacturing
    Review Source

    Highly Capable Remote Support Tool with Negligible Paint Points

    5.0
    Mar 13, 2026
    Overall, BeyondTrust's remote support tool is an amazing product that rarely gives issues which is great when working with it almost every day. With the good performance, the rare issues are very negligible and are more of quality-of-life issues rather than performance issues.
  • It Help Desk Technician
    50M-1B USD
    Manufacturing
    Review Source

    Highly Capable Remote Support Tool with Negligible Paint Points

    5.0
    Mar 13, 2026
    Overall, BeyondTrust's remote support tool is an amazing product that rarely gives issues which is great when working with it almost every day. With the good performance, the rare issues are very negligible and are more of quality-of-life issues rather than performance issues.
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User Sentiment About BeyondTrust Remote Support
Reviewer Insights for: BeyondTrust Remote Support
Deciding Factors: BeyondTrust Remote Support Vs. Market Average
Performance of BeyondTrust Remote Support Across Market Features

BeyondTrust Remote Support Likes & Dislikes

Like

Three things I like about BeyondTrusts remote support tool are the ability to easily add new devices to your jump groups, it has amazing support for a wide variety of devices across computers and mobile devices, and finally you can specify privileges on both ends for agents and users.

Like

Three things I like about BeyondTrusts remote support tool are the ability to easily add new devices to your jump groups, it has amazing support for a wide variety of devices across computers and mobile devices, and finally you can specify privileges on both ends for agents and users.

Like

Three things I like about BeyondTrusts remote support tool are the ability to easily add new devices to your jump groups, it has amazing support for a wide variety of devices across computers and mobile devices, and finally you can specify privileges on both ends for agents and users.

Dislike

We've had issues segmenting it properly to keep only those who need access while still making it available for public use, as our users can be unaffiliated with us

Dislike

We've had issues segmenting it properly to keep only those who need access while still making it available for public use, as our users can be unaffiliated with us

Dislike

We've had issues segmenting it properly to keep only those who need access while still making it available for public use, as our users can be unaffiliated with us