Overview
Product Information on BeyondTrust Remote Support
What is BeyondTrust Remote Support?
BeyondTrust Remote Support Pricing
Overall experience with BeyondTrust Remote Support
“Efficiency and Confidence in Business Analysis with BeyondTrust”
“BeyondTrust: An Accessible Solution to Remote Help Desk Services”
About Company
Company Description
BeyondTrust focuses on Privileged Access Management (PAM), providing services and products to organizations globally. They help businesses secure and manage their privileges both within traditional and hybrid environments, including the cloud. BeyondTrust's integrated solutions offer an advanced PAM solution, designed to minimize the attack surface. The Universal Privilege Management methodology from BeyondTrust aims to secure privileges across access, passwords and endpoints. This provides organizations with the necessary control and visibility to foster operational performance, gain compliance, and mitigate risks.
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User Sentiment About BeyondTrust Remote Support
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BeyondTrust Remote Support Likes & Dislikes
The critical part for me was making sure our systems were accessible and working no matter what machine is used, and with BeyondTrust I didnt have to worry if it was Windows or Mac. The remote control experience was the same. I only needed to learn one way of connecting, yet I could work on different machines right away. This took away a lot of the complexity and let me focus on making sure the systems were running properly, instead of wasting time figuring out different remote access methods. It really helped me spend my time on the actual work rather than figuring out how to remote into our systems.
We like that our technicians can store and submit recordings to managers and that it comes in a ready-to-deploy virtual appliance that is easy to deploy.
Three things I like about BeyondTrusts remote support tool are the ability to easily add new devices to your jump groups, it has amazing support for a wide variety of devices across computers and mobile devices, and finally you can specify privileges on both ends for agents and users.
The UX of the remote control could be improved, especially with the buttons and icons for features like remote copy or service checks. The buttons are quite small and not easy to notice. It would also be better if unsupported features were completely hidden instead of just greyed out, since this can cause confusion at first it looks like the function is available but not working, only to find out it isn't supported on certain OS versions.
We've had issues segmenting it properly to keep only those who need access while still making it available for public use, as our users can be unaffiliated with us
Although I think this product is mostly perfect there are some small issues, I have with it. Depending on the screen size difference on both devices causes it to sometimes be hard to read off the user's screen, some tabs inside the client like system information can be hard to look at due to it all just being displayed together making it feel cluttered, and finally the file transfer system can be confusing at times as well as sometimes when trying to transfer files it randomly renamed the file to a random assortment of numbers and letters.
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BeyondTrust Remote Support Reviews and Ratings
- Project Business Analyst50M-1B USDBankingReview Source
Efficiency and Confidence in Business Analysis with BeyondTrust
During our migration project over the past two months, I found BeyondTrust Remote Support very helpful in my work as a business analyst. I liked that I could securely access different systems without going through several logins or waiting for IT support. This let me check settings, confirm user access, and review how things were working in real time, which kept the project moving without delays. My experience with this was above my expectations, especially during crucial moments of our project. It made system checks and coordination with the India and Philippines team a lot easier. We are able to cut down on downtime during testing, and gave me confidence that everything was done in a safe and secure way before signing off, and hand over the system to business operations. BT Remote support really helped me a lot in my project. - It Help Desk Technician50M-1B USDManufacturingReview Source
Highly Capable Remote Support Tool with Negligible Paint Points
Overall, BeyondTrust's remote support tool is an amazing product that rarely gives issues which is great when working with it almost every day. With the good performance, the rare issues are very negligible and are more of quality-of-life issues rather than performance issues. - PRODUCT OWNER<50M USDIT ServicesReview Source
Easy to use and helpfull for the company
Really usefull app to manage/controle computer in the company and more because, via the portal it's eays to control pc from anywhere All remote controls can be saved and video is downloadable easily. the software to have in secured company - SYSTEM ADMINISTRATOR<50M USDHealthcare and BiotechReview Source
Secure Console Offers Simplicity While Agent Installation Presents Occasional Issues
It is a very convenient and secure way to handle our remote devices. Very convenient console that is easy to walk users through to gain access. - Systems Administrator<50M USDHealthcare and BiotechReview Source
Jump Groups and Policies Offer Strong Permission Controls For Remote Support Management
Remote Support has been a great experience. Being able to jump into endpoints and complete tasks both with the user and in the shell behind the scenes. The only hiccup we had was back in 24.1.1 when we had clients that went offline without notice and for no apparent reason. It was an easy fix since we use Tanium, we were able to have the service restart on-demand as needed. The automation piece has now been a game changer for us to perform mass jobs with little effort but still having visibility into who has completed the tasks. Overall, a really great product and a great experience.