BeyondTrust Remote Support Alternatives

TeamViewer Tensor has been an excellent remote access and support platform within our organisation. It has provided reliable connectivity and strong security controls features that have definitely improved our ability to support our end-users. It's straight-forward for user and technicians to use, reducing the time it takes for us to resolve their issues.

Zoho Assist has been an incredible addition to our toolbox. One of the biggest reasons for this is the ability to remotely support devices across Operating Systems, without needing to be on that specific OS. Being part of an institution that is mostly Windows OS, we found it difficult to provide remote support for other OS, but with Zoho, we can now remote in to support all of our users. Zoho has also provided us with an easy to use tool to push minor commands that helped fix issues quickly and easily.

I work for a small business that quickly transitioned to a remote platform during the pandemic, and is still offering partial remote work. Splashtop is the only platform that worked for me on a consistent basis. Our office primarily uses a competitor, but I had a bad experience with their connectivity and reliability. I am one of a few employees in the company that uses Splashtop. I like how simple it is to connect and use the remote functions, the full screen mode and hidden toolbars work far better than other platforms I've tried, and it really feels like I'm working on at the physical office most of the time. It is also very simple to connect on many different devices when working anywhere out of the office, not just remotely from home.

AnyDesk has been a very reliable remote access tool for daily use. It works well even on low bandwith connections and offers fast and stable sessions. Some advanced features require a paid license, but the core functionality is solid and easy to use.

We are currently working on a project in which we need to check multiple machines simultaneously. This product came in highlight during the pandemic when it was tough situation to visit office. It's been more than 3 years since we are using it and gave us very efficient output for all work specially within the RPA domain and remote support tasks.

High quality training, well-structured and relevant content for the cybersecurity field. Instructors are competent and available. The pace is well-suited for apprenticeship profiles. Some minor improvements could be made to course materials, but overall a very positive and professionally enriching experience.

RemotePC makes it possible for our teams to access work resources from any location. The tool also makes it possible to offer/get remote help from any location and it saves us costs while ensuring productivity. Our IT technicians can quickly deal with any IT issue remotely and from any location which makes RemotePC a very convenient tool and a must have.

The overall experience is good, there are few errors, and the system delivers on its promises. Remote access is quite stable, and file transfers rarely cause errors.