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  3. Chattermill
Logo of Chattermill

Chattermill

byChattermill
in
4.5
Market Presence: Voice of the Customer Platforms, Sentiment Analysis Tools

Overview

Product Information on Chattermill

Updated 19th August 2024

What is Chattermill?

Chattermill is customer feedback analysis platform that allows Voice of the Customer (VoC) teams to automatically analyze feedback to discover what their customers really think. VoC teams use Chattermill to analyze customer feedback from various sources such as surveys, reviews, customer support tickets and social media data, to uncover customer insights that help them understand the voice of their customers. Chattermill provides a unified platform for customer feedback, customer support, and product feedback, implementing deep learning artificial intelligence (AI) to analyze customer data and deliver accurate, relevant insights.

Chattermill Pricing

Chattermill's pricing mainly depends on the data sources and volume of feedback companies are looking to analyze.

Chattermill Product Images

Feedback Reports Dashboard
Feedback Reports Dashboard
CX Overview Dashboard
CX Overview Dashboard
Feedback Analysis Dashboard
Feedback Analysis Dashboard

Overall experience with Chattermill

MANAGER, PRODUCT MARKETING
500M - 1B USD, Banking
FAVORABLE

“Maximizing the Power of Chattermill: Deep-Dive on Key Features & Shortcomings”

5.0
May 20, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Servicing Strategy Department Lead (PH)
<50M USD, Retail
CRITICAL

“Chattermill's Handy Integration with Multiple Apps”

3.0
Apr 17, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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About Company

Company Description

Updated 20th August 2024

Chattermill is a company that provides a customer feedback analysis platform that allows CX & VoC leaders to automatically analyze customer feedback to discover what their customers really think. The platform provided by Chattermill enables firms to unify their customer feedback data from various sources. These include surveys, reviews, support tickets and social media data. This enables companies to uncover customer pain points and issues and highlight the main drivers of negativity. Chattermill provides a unified platform for customer feedback, customer support, and product feedback, implementing deep learning artificial intelligence (AI) to scrutinize customer data and deliver viable insights. It's a privately held company with its main office located in London, UK.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2015
Head office location
London, United Kingdom
Number of employees
51 - 200
Website
https://chattermill.com/

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Peer Discussions

Chattermill Reviews and Ratings

4.5

(85 Ratings)

Rating Distribution

5 Star
52%
4 Star
45%
3 Star
4%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • MANAGER, PRODUCT MARKETING
    50M-1B USD
    Banking
    Review Source

    Maximizing the Power of Chattermill: Deep-Dive on Key Features & Shortcomings

    5.0
    May 20, 2026
    i use chattermill and appreciate its approach to analyze customer feedback. The tool is intuitive and helps quickly identify useful trends.
  • MANAGER, PRODUCT MARKETING
    50M-1B USD
    Banking
    Review Source

    Maximizing the Power of Chattermill: Deep-Dive on Key Features & Shortcomings

    5.0
    May 20, 2026
    i use chattermill and appreciate its approach to analyze customer feedback. The tool is intuitive and helps quickly identify useful trends.
  • Read All 85 Reviews

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Recommended Gartner Insights

  • Critical Capabilities for Voice of the Customer Platforms
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User Sentiment About Chattermill
Reviewer Insights for: Chattermill
Deciding Factors: Chattermill Vs. Market Average
Performance of Chattermill Across Market Features

Chattermill Likes & Dislikes

Like

What I like from the product: 1/ the intuitive interface makes it easy to navigate and use, even for occasional users. 2/ The automated analysis surfaces key themes and trends from larges volumes, and 3/ the visualization that is very clear and helps understand insights and help in decision making process

Like

What I like from the product: 1/ the intuitive interface makes it easy to navigate and use, even for occasional users. 2/ The automated analysis surfaces key themes and trends from larges volumes, and 3/ the visualization that is very clear and helps understand insights and help in decision making process

Like

What I like from the product: 1/ the intuitive interface makes it easy to navigate and use, even for occasional users. 2/ The automated analysis surfaces key themes and trends from larges volumes, and 3/ the visualization that is very clear and helps understand insights and help in decision making process

Dislike

When I was using this, I did not really have features that I Disliked

Dislike

When I was using this, I did not really have features that I Disliked

Dislike

When I was using this, I did not really have features that I Disliked