Overview
Product Information on Chattermill
What is Chattermill?
Chattermill Pricing
Chattermill Product Images
Overall experience with Chattermill
“Chattermill provides a convenient interface to understand omnichannel feedback sources!”
“Chattermill's Handy Integration with Multiple Apps”
About Company
Company Description
Chattermill is a company that provides a customer feedback analysis platform that allows CX & VoC leaders to automatically analyze customer feedback to discover what their customers really think. The platform provided by Chattermill enables firms to unify their customer feedback data from various sources. These include surveys, reviews, support tickets and social media data. This enables companies to uncover customer pain points and issues and highlight the main drivers of negativity. Chattermill provides a unified platform for customer feedback, customer support, and product feedback, implementing deep learning artificial intelligence (AI) to scrutinize customer data and deliver viable insights. It's a privately held company with its main office located in London, UK.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Chattermill
Reviewer Insights for: Chattermill
Deciding Factors: Chattermill Vs. Market Average
Performance of Chattermill Across Market Features
Chattermill Likes & Dislikes
Chattermill is most useful in its automated reporting features, Slack integration, the ability to create your own tags/themes, and quantitative listening of omnichannel feedback sources. Together, you can start a VoC program with little effort - generating timely reports for stakeholders and surfacing bugs in your product experience through the Slack integration so that the right parties can further investigate/resolve points of feedback as they're submitted. In general, Chattermill fills a key service gap for our company by allowing us to harness all of our different feedback sources in one platform. It helps us quantitatively size the prevalence of each pain point, which then gives us an idea of how to prioritize solutions to these issues based on frequency and severity. It also then allows us to check over time whether those pain points are abating, after administering solutions such as improved customer support or product improvements. Without such a tool, we'd spend much more time in manual data entry and feedback review, likely neglecting our lesser-known data sources like app reviews.
Read Full ReviewThe sentiment analysis is a really strong tool which we use regularly. I feel like we are getting a more comprehensive and more importantly accurate understanding of our customer feedback. The sentiment analysis then presents this feedback in an intuitive and easily digestible way.
Read Full Review
Chattermill is a worthwhile tool, but can be better improved through: more sensitive AI summaries, accuracy of sentiment analysis, and multi-language translation. While I appreciate that Chattermill has these capabilities, they can be fine-tuned. For example, there can be redundant themes that require you to manually resolve them - such as separate themes for discounts and promotions despite them being the same topic. Due to the accuracy of the translations and AI, any Chattermill insights still require careful human review, to ensure the right takeaway is being extracted from the data.
Read Full ReviewThe grouping of the key themes and topics we wanted insights on wasn't perfect upon initially signing up to Chattermill. However, the support offered to correctly identify these themes was great and the features they have since rolled out have made this process much better.
Read Full ReviewTop Chattermill Alternatives
Peer Discussions
Chattermill Reviews and Ratings
- UX Research Manager50M-1B USDServices (non-Government)Review Source
Chattermill provides a convenient interface to understand omnichannel feedback sources!
Chattermill is a necessary tool to harness the data from your many feedback sources. While its automation is a draw, don't underestimate the continuous effort needed to truly extract the right insights from the data. - Global Research Lead50M-1B USDConsumer GoodsReview Source
Chattermill: A Valuable Tool for Customer Feedback Consolidation
Our experience with Chattermill has been highly positive. As a platform that our org uses across a range of different departments, it has proven to be particularly useful for consolidating our customer feedback and providing actionable insights for us to implement based on these insights. - CUSTOMER EXPERIENCE SPECIALIST50M-1B USDSoftwareReview Source
Feedback Collection and Analysis Made Easy With Chattermill
Not only does Chattermill handle feedback collection, it also analyzes and provides actionable insights to improve both business and customer experience. - Product Manager<50M USDMediaReview Source
Exploring AI Feature: A Major Leap in Managing User Feedback
Hmm positive, board creation simple, integration of feedback came from churn / play store etc.. was really simple. One of the really good things is that the support team is here to help (like we ask question on a collaboratif slack and they answer, this is perfect). - Product Manager<50M USDMediaReview Source
Great for qualitative insights, but large-scale stats could be clearer
We're happy with Chattemill overall, especially for identifying qualitative insights across customer feedback at scale. The tool is intuitive and has improved how we detect trends. However, we'd love to see improvements in how statistics are presented when applying large filters - it's sometimes hard to get a reliable big picture with accurate data.