Overview
Product Information on Gong
What is Gong?
Gong Pricing
Overall experience with Gong
“Comprehensive Call Insights With AI Integration Enhance Customer Success Workflows”
“Memory Database for Calls/Training Tool - Some Difficulty Integrating with SalesForce”
About Company
Company Description
The Gong Reality Platform™ autonomously empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform captures and analyzes. Gong then delivers insights at scale, enabling revenue and go-to-market teams to determine the best actions for repeatable winning outcomes.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Gong
Deciding Factors: Gong Vs. Market Average
Performance of Gong Across Market Features
Gong Likes & Dislikes
My favorite Gong feature is the integrates AI, which allows me to better prepare for my calls. As a Customer Success Manager, I can ask it about the entire history of the account I am advising. Also, because it's linked to other platforms we use, it provides the full context from Salesforce, Clari Groove, emails and all general previous interactions. This ensures I don't loose track of everything I discuss with the many clients I handle throughout the week.
I like that it breaks down the percentage talk time. That alone is worth a lot for me because I use it to gauge myself. I prefer to talk less than my customer and if I'm not, it means I could have discovered more/listened more, which is a big component of sales.
Gong's AI features are very good and provide accurate and reliable information. The Gong team is always ready and willing to support and answer any questions we have. They also had resources to help us enable our teams on how to use Gong. Finally, I appreciate how intuitive the interface is.
It takes a lot of time to be able to review the call after it's done. One of my main activities is to update Gainsight with customer data reviewed in the call and I need at least to wait 1 hour. I have found that if my customer enters the Zoom reunion with other name, despite never addressing that customer with the name he has on zoom It asumes that is the name. I have to change it in every summary or trancription Gong gives me.
Most of the time, it lags in syncing with SalesForce or straight up doesn't sync at all. This means that all my updates in Gong doesn't make it to SalesForce.
I love Gong, so there isn't anything specifically that comes to mind. If anything, I'd say I want it to sync with LinkedIn and pull titles for people on the calls if we don't have that information in our customer relationship system.
Top Gong Alternatives
Peer Discussions
Gong Reviews and Ratings
- Customer Service & Support Associate1B-10B USDSoftwareReview Source
Comprehensive Call Insights With AI Integration Enhance Customer Success Workflows
What I like most is that I can watch call recordings, get summaries, and see the transcripts. It's visually appealing and easy to use. I wish I had a tool like gong when I used to work as an SDR. - Customer advocacy, Senior Manager50M-1B USDSoftwareReview Source
Gong Enables Better Customer Insights and Streamlined Post-Sale Processes
Gong has transformed our sales to post-sale processes. We have been able to capture critical information about customers that previously we only got on an ad hoc basis. Now, our customer relationships have improved as we are able to go into meetings with customers knowing their use case, current issues, and awareness of each person's role in relation to the product. I also value the AI summary that Gong provides, it is usually spot on. We have also used tracking to help us identify customers for opportunities that they would be a good candidate for. - SENIOR SOLUTIONS CONSULTANT50M-1B USDSoftwareReview Source
An amazingly flexible tool for sales process. Helps me everyday
One of the best sales tools I've used. Truly helpful AI to streamline and enhance our sales process. - Sales Manager<50M USDSoftwareReview Source
Impact of Gong AI on GTM Team Efficiency and Deal Clarity Examined
I can't imagine running our GTM team without Gong. Gong AI has saved us hours of time searching for clarity on deals and reviewing calls across our sales and customer teams. - Customer Success Manager10B+ USDServices (non-Government)Review Source
Productivity Increases With Call Tracking, While AI Meeting Insights Remain Limited
Working with Gong is very productive! I really appreciate this tool. I'm a Brazilian, and my American boss can see my calls and provide feedback for improvements in my interactions.