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What is Insider One?
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Overall experience with Insider One
“Segmentation Features Enhance Paid Media Results Amid Occasional Invoice Issues”
“Average Retention Platform with low stability & low flexibility”
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Multichannel Marketing Hubs
Personalization Engines
About Company
Company Description
Insider One is the platform that brings everything marketing and customer engagement teams need in one place so they can reach their peak potential and operate with greater impact. With AI at its core and an integrated Customer Data Platform (CDP), Insider One unites data, personalization, and journey orchestration across a broad set of natively supported channels, including WhatsApp, SMS, Email, Web, App, and Site Search. Insider One delivers a dependable vendor experience, proven across 15 industries and more than 30 countries for over a decade, to help teams be first, be focused, and be progressive in their customer engagement efforts. Trusted by more than 2,000 customers globally, Insider One supports organizations in accelerating growth through coordinated, data-driven customer engagement.
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Insider One Likes & Dislikes
What we like most is the combination of a highly professional CSM team and a platform that consistently delivers results even though internal changes. Despite several champion exchanges on our side, the INSIDER ONE team has remain proactive and hands-on, helping is maintain stable performance and continuously optimize our use cases.
The best about Insider is technical and customer success support
Insider's Architect makes it incredibly easy to manage our customer data across web and mobile channels, all through a unified dashboard that provides a complete view of every interaction. Creating and launching targeted campaigns is simple and intuitive, letting our team quickly engage users with personalized experiences. We've seen our conversion rates and customer satisfaction improve thanks to real-time personalization, as the platform dynamically adapts each website experience to visitors' needs
The only recurring friction point has been occasional invoices issues, which ca slow down internal approval cycles and require back and forth between finance teams to reconcile details. That said, the support team is responsive, takes ownership of billing questions quickly, and resolves team without impacting campaigns or performance, so it feels more like an administrative nuisance than a blocker to value.
The instability of the platform and non flexibility of the platform
The initial set-up process did take some time and needed input from our tech team, but after configuring Insider's Web Suite, everything has worked smoothly and reliably for our marketing and support efforts. It would also be helpful to have more out-of-the-box integration options for local messaging platforms like SMS and WhatsApp, but the strengths of the system outweigh this minor limitation
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Insider One Reviews and Ratings
- Marketing Associate<50M USDConsumer GoodsReview Source
Segmentation Features Enhance Paid Media Results Amid Occasional Invoice Issues
Our CSM is very professional! Hands-on, instant response, and vertical profession. With his guidance, new people can easily adopt the INSIDER ONE panel and leverage the marketing automation. INSIDER ONE's segmentation capabilities have been especially valuable for our paid media efforts, allowing us to activate high intent audiences more effectively and drive ROAS from ads. - Marketing Manager1B-10B USDTelecommunicationReview Source
Boosted lead generation and 39% Cost Saving with Insider's Architect
From the start, Insider's marketing automation helped us create value for our company and helped us deliver seamless experiences to our customers - Marketing Manager1B-10B USDConsumer GoodsReview Source
Innovative, Feedback-driven Partnership Tailored to Our Needs
They're solving the personalization problem. We've never had marketing where we could target the right user at the right time; Insider One allows us to do that. We're also very invested in omni-channel and integrating with our current in-house architecture. That has proved to be a challenge Insider One is up for and, despite challenges and setbacks on both sides, we've always been able to come through with a workable solution. Many of the issues have been caused by our internal set up so we're barely coming out of the implementation phase, but we have a clear path forward and anticipate getting more defined results soon. - Operations Associate<50M USDRetailReview Source
There has been a notable increase in our customer retation rates
Unifying customer data for our brands to build a single actionable view of customers and reduce fragmentation. Driving growth across the full funnel acquisition and activation view of customers and reduce fragmentation. Delivering consistent brand experiences across web, mobile apps and marketing channels from one platform, eith faster time to value and less IT dependency. - Manager<50M USDHealthcare and BiotechReview Source
Realized rapid growth in member engagement and campign ROI by connecting app, email and SMS journeys with Insşder's Architect
Automated communications for membership reminders, class schedules and promotional offers. Enhanced segmentation and AI powered personalization to deliver relevant and promotional offers. Streamlined operational workflow with unified analytics and reporting, saving valuable time and resources.