Overview
Product Information on Jira
Updated 13th October 2025
What is Jira?
Jira Pricing
Overall experience with Jira
Operations Manager
<50M USD, SoftwareFAVORABLE
“Shared Workspace And Improved Accountability With Jira Amid Workflow Configuration Issues”
My overall experience with Jira has been very positive. I work in an aerospace scale up, where engineering, operations, finance and quality teams need to work closely together. Jira helps us create a shared space where everyone can see tasks and priorities, and their progress. Before structuring our workflows with Jira, collaborations with teams were not always aligned. Information was spread across emails and meetings, and it was not always clear who was responsible for what. With Jira, we improved transparency, ownership and coordination across all the departments. It became easier to manage dependencies and avoid misunderstandings.
Group Product Manager
<50M USD, BankingCRITICAL
“High Level Customization Noted But Issues With Task Status Changes Occur Frequently”
As a task tracker it's okay if the project team is actively improving the tool. As a dashboard on sprint productivity - not very transparent, since it misses a lot of cross team communication and agreements. adhocs are hard to track
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Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
Marketing Work Management Platforms
About Company
Company Description
Atlassian's mission is to unleash the potential of every team. We make agile & DevOps, IT service management and work management software to help teams organize, discuss, and complete shared work. Over 300,000 companies of all sizes worldwide rely on Atlassian to help their teams work better together and deliver quality results on time
Company Details
Company type
Public
Year Founded
2002
Head office location
Sydney, Australia
Number of employees
10001+
Website
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
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Peer Discussions
What Your Peers Are Saying About Jira
IT Manager
Is anyone using a central AI to report on project status in realtime highlighting dependencies and bottlenecks. Or are you just connecting project management systems (MS Project, Jira, Primavera) to dashboards with Power BI or Tableau?CIO
See Full DiscussionLeading indicators are super useful because they give you a heads-up about potential problems instead of just telling you what’s already gone wrong. We are using an AI powered tool ( can't be named here, I guess) that gets you insights that help you notice issues before they escalate.
Plus, it really encourages everyone to be transparent about project status so the whole team knows what’s going on from the get-go. This openness motivates everyone to take responsibility and helps build strong teams that tackle problems early on and stay focused on their goals together.
Traditional reporting often comes too late to make necessary changes. By being proactive and embracing transparency with some AI support, teams can adapt and improve on their own. The key is to catch issues early and empower teams to make adjustments as needed.
AI plays a role in all team decisions, like a performance coach, and also helps out at the management level. It identifies risks and suggests improvements for senior executives.
I hope that helps? 🙂
VP of IT
Has anyone looked at both Atlassian Jira Service Management and Salesforce for building workflow type of business capabilities with integrations to back-end systems? What criteria did you use to evaluate both platforms for your business needs?CIO
See Full DiscussionUser requirements, technical debt, business/environment needs, application improvements that helps the process, depemds on the situation.
Jira Reviews and Ratings
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- Operations Manager<50M USDSoftwareReview Source
Shared Workspace And Improved Accountability With Jira Amid Workflow Configuration Issues
My overall experience with Jira has been very positive. I work in an aerospace scale up, where engineering, operations, finance and quality teams need to work closely together. Jira helps us create a shared space where everyone can see tasks and priorities, and their progress. Before structuring our workflows with Jira, collaborations with teams were not always aligned. Information was spread across emails and meetings, and it was not always clear who was responsible for what. With Jira, we improved transparency, ownership and coordination across all the departments. It became easier to manage dependencies and avoid misunderstandings. - Product Manager<50M USDSoftwareReview Source
Sprint Planning Simplified Yet Filter Design Requires Improvement in JIRA
Overall Experience is good, the only Experience I would like to improve is their filters, every-time they refresh JIRA they can add some debounce which will help them enrich this experience for end user. - IT Associate1B-10B USDConsumer GoodsReview Source
Adaptable Workflows Support Varied Needs but Cluttered Interface May Hinder Newcomers
Jira is a powerful work management tool. Its high level of customization and powerful automation tools make it the best platform for work management on the market. It is not just a software development tool. - OPERATIONS MANAGER1B-10B USDIT ServicesReview Source
Enhanced Collaboration And Visibility Noted, User Interface Hampers Non-Technical users Adoption
Improved visibility on everyone’s work, flawless audit trails and ease of finding past work for reference. - Vp, It10B+ USDBankingReview Source
Agile collaboration enhanced by centralized communication and strong customisation
The tool is very useful for agile collaboration between users, teams, external consultants, and any other members that need to be be involved or included in work. It saves the back-and-forth emails and keeps all info and documentation in one place to allow smooth progress.
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