Jira

I have seen Jira operate on both sides--meaning, as a ticket submitter and as someone receiving a support request--and the platform is clearly optimized to ensure the most important work gets done first. From a project management perspective, it has helped us organize and keep workload under control while simultaneously ensuring we move the needle forward for all departments and projects.

I like that you have so much freedom and opportunity to set up practically any rules for your workflows as you want. In our company, we have many different teams who are part of different as well as overlapping workflows. We need to have great flexibility to adapt any service to our work and Jira provides us with just that.

Moving our quarterly OKRs into JIRA made us able to create better alignment between all of the teams in Technical Solutions, providing opportunities for feedback and comment for our 1200 employees. JIRA tasks and stories make it easy to leverage Agentic AI to provide updates and share additional visibility into our team's progress for our upper leadership, which is saving a considerable amount of time for our engineers and PMs.

There is nothing I've noticed so far that I dislike about the Jira platform.

Due to the incredible amount of flexibility, getting used to and learning how to work in Jira can be a bit overwhelming. Especially if you are an Admin or any form of team lead over a board or a project. I don't find all the settings to be very intuitive and each new set up takes a lot of tries and fails before we get to the finish line.

The user interface is still pretty grim, which makes it slightly harder when integrating non-technical teams. The possibility to do tailor administration is a double-edge sword as some of our team over-complexify their setup, which impacts scalability Enablement around AI add-ons could be improved